based on 4598 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was very professional but did not have my shoe in stock.
Took the time/energy to listen to my needs & addressed them
The store employee was so super knowledgeable, she was an 11/10!
knowledge
Customer Service was really good and patient and found the shoes that fit best for my feet.
Very friendly and knowledgeable!
This is a great shoe store. The personal attention & time they take to get you in the best shoe for you is amazing. Great selection, knowledgeable staff, 1:1 attention is so rare today.
Great service and quality of product.
Personalized service and professional fitting
I liked the foot scan and not just one pair of shoes offered to try on but 2 or 3 choices with 2 different inserts as well. Cameron did a superior job at fleet feet of Roanoke.
The service was wonderful!
Jessica and Gretchen are great! Everyone there is helpful.
Great quality shoes and each associate that I’ve came in contact has great customer service skills.
The expertise of the employees.
Friendly workers. Do a good job of fitting to the correct shoe.
They worth the money.
It was my first time ever visiting any feet fleet and the employee that helped me get my feet analyzed and pick out my shoes for work was so nice. He was very patient, informative and honest about what would be best for my feet and my pockets which I really appreciated since I am a new nurse. I would definitely return just because of how nice he was.
First time shopping there for my latest pair of running shoes. The sales associate was super helpful, patient, and kind and I left with a great pair of shoes. I will definitely be shopping there more often!
Excellent service. Brian was very friendly and accommodated our requests.
We were/are very impressed with the product and service. When we entered the store the young man greeted us and was extremely knowledgeable. He spent about an hour and a half helping us select the correct shoes and insoles. Everyone we encountered was very nice and helpful. I will not hesitate to use Fleet Feet again.
The employees are very knowledgeable and will to help. I never feel presured and always feel confident with my purchase.
Staff was super knowledgeable, and I loved that he was able to watch my stride in store and make recommendations.
Good customer service. She listened to and addressed my concerns.
Employees listen to your input and spot on with service
Jessie was very helpful and patient. Really appreciated her expertise.
Personalized, friendly service. Staff is super knowledgeable and takes their time to get the right shoe for you. They are not pushy at all!
I bought my best quality running shoes from fleet feet. The employees were super helpful when helping me chose a pair that would fit my needs and my stance. After a couple of runs the sole of my new shoes got scuffed, which had never happened to my previous pairs. So, I went back to the store and asked if there was anything they could do. They helped me exchange the shoes— which besides the scuffing worked AMAZINGLY and helped my knees feel so much better. I would 100% recommend fleet feet to anyone!!!!
One on one personal service makes me now a loyal customer. The foot scan shows exactly what type of shoe will fit your feet. The quality and variety of shoes makes Fleet Feet a one stop shop.
Very personal service.
Ready to help people out as soon as they walk in, listen to peoples wants/likes/dislikes, brings man options, willing to check color options, supportive and friendly!