based on 7114 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fleet Feet carries a variety of excellent shoes for any type of foot/fit. My sales person was very helpful and did not try to sell me on any one shoe. She presented options and allowed me to pick.
Very professional and took time to find the right shoes for us
The service was incredible. She took her time to bring out several different styles and brands for me to try on. Very patient!
Very nice and helpful. They were very educated and helped me get the right fit for my activities.
Customer service is industry leading as well as running and product knowledge.
The customer service I got was wonderful!! The young man who helps me was great!! I can’t remember his name but he’s a college student at High Point University. What a great asset he is to you!!
Name removed
Helpful and friendly!
I never fill out these forms but the person who helped me was exceptional. I actually forgot what it was like to have someone be so attentive and helpful and knowledgeable in a retail setting.
Personalized and knowledgeable service.
The RSA was excellent, professional and very knowledgeable. I went in for one pair of Hokas and ende up buying 2 pair. Kudos to her!
Foot analysis
Great customer service and product.
Scanning of the feet and personal assistance
I was very pleased with my experience! I had my foot scanned to find the perfect shoe for my long distance runs. They recommended 3 shoes for me to try for my narrow foot w/ high arch. I was able to narrow it down to 1 after trying each shoe on the treadmill. I ended up getting the new Asics Nimbus 25 and insoles. I am very pleased and can’t wait to continue my long runs in these shoes!
The knowledge of the staff is amazing! Sam, at the VOA Fleet Feet, listened to my whole story, gave me one shoe to try on (I have done the Feet scan so often and knew exactly what I needed), and it was perfect! Then he helped me locate a pair that was a good color!! It was such a great, successful visit!!
Comfortable!
What a great store and love the employees
I like that you analyze foot problems and have specific shoe recommendations.
Always friendly and helpful!!
Customer service—well organized
The girl that helped me was very knowledgeable and helpful
Your clerk was very knowledgeable and helpful just wish there were more colors in my size.
Very knowledgeable staff makes selecting the proper shoe quick and easy.
The knowledge that Staff has and it's a friendly environment.
Wonderful service and selection!
Having been going there for years and always find everyone knowledgeable, professional, and helpful….on this recent visit, Mattie represented Fleet Feet in the same manner, helping me with an issue I was having on a recent purchase….guided the whole process to a successful resolution.
Gait analysis
Getting the perfect fit for my foot. Employee knowledge.
Super easy, super friendly, tip top
Products
Knowledgeable, helpful and friendly