based on 1982 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service. Good selection.
The sales reps were very helpful in fitting me with a comfortable pair of shoes. And I like the rewards program.
Knowledgeable, attentive, service from the staff members
Anna did a great job listening to my issues and needs (including recovery from an Achilles injury) and guided me to a fantastic pair of shoes!
Your customer service is outstanding!
Friendly and knowledgeable staff (shoutout to Summer who helped me), convenient location, highly recommended by my podiatrist, Dr. Rick Tucker.
Very helpful and friendly young man, knowledgeable about the shoes. Nice selection.
Love my Hoyas!
Staff was very helpful and informative
Was given a choice of running shoes that fit my needs
No hurry
Very polite
Knowledgeable staff.
Was recommended by my foot doctor to this place. Had a great experience. They did the 3D scan on my feet and we address the problems I was having and from there they showed me a few different shoes to try on. Ended up with hoka they were awesome.
Service is fine. Prices are high. Sneakers today just don’t seem to last as long as they did when I was younger and even more active.
Compassionate customer care. Professionalism. Knowledgeable. Friendliness.
Ryan provided excellent customer service
I have recommended you. People provide friendly helpful service and products are great.
Products are good and service is excellent!
Personal attention and consideration of our needs. Personnel are knowledgeable and fantastic.
I received exceptional help in selecting the right sneaker for my feet yesterday. Today I went for a 4 mile walk in very comfortable sneakers.
Very friendly. Prompt and courteous service from the moment you walk in the door.
Personalized plan for accurate fitting. Multiple choices and did not feel pressured.
With the quality of running shoes and price, sales associates need to listen to the customer. Most customers have a pretty good idea of approximately what size and width range they wear. Sales associates and customers need to be a team, working together in unison.
I was impressed by their ability to check my foot alignment, pressure points and walking alignment. The sales person was very friendly and knowledgeable.
I went specifically for On Cloud shoes. I was so happy you guys actually had inventory. The young lady that helped me was so sweet and helped me figure out which pair to get. I will definitely be back!!
The service and knowledge of the employees. Matthew did not push me into buying other items except my shoes.
Good fit process
FRreindly, knowledgeable staff, variety of selection.
The attendant was most helpful when I was there recently for my appointment. Also, the feet scanner device that was used was very interesting. The information provided there and later forwarded to me at home helped me understand my specific needs when buying athletic or everyday footwear
in the future. Very impressive!
I love that you find shoes specifically for your foot measurements from the scan. My shoes are the comfiest pair I’ve ever owned.
The shoes are great . The thorough fitting makes for a very comfortable fit It was a very pleasant experience.