based on 4653 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helpful staff and good inventory.
Nice and knowledge staff and customer friendly.
It was the best experience I'd had! I love my new tennis shoes. I feel like I'm walking on air! They are so cushiony and fit perfectly! Thank you!
I was not rushed, and I left the store with exactly what I needed.
The personalization and knowledge of the staff makes for a great buying experience but even more so, a surge in ability to conquer fitness goals!
Training groups, great customer service, great shoes and apparel.
Gabrielle at the Morrisville store was wonderful. She took her time with me, was very knowledgeable about the shoes, inserts, and compression socks. I ended up buying 2 pair of shoes and one pair Gabrielle had to order to accommodate my color preference. Will definitely be back!! Kelly D
Service and knowledge of products.
Phil was a great help. He knew my pain before I even said my symptoms. He explained so much to me and even eased my fears about being adjusted by the chiropractor. I wore my new shoes all day today for the first time and already felt relief in my feet and legs. I’ve been struggling with pain for over 5 years! So glad my podiatrist recommended this store!
Friendly staff and know what we like.
Great customer service!
The personal assistance and professionalism! The knowledge of the team member was amazing!
My son and I came into the store to purchase a pair of shoes for him. Admittedly the service we were provided was good but there definitely seemed to be a bit of tension in the air for most of our visit to the store. I am going to guess it was because we were not wearing masks and quite honestly it felt like we were intruding someplace where we didn't belong and were only reluctantly welcomed. If mask wearing is not mandatory, you are going to have to figure out how to make those of us who choose not to wear them feel like a valued customer. My experience was just poor enough that I don't plan on visiting again and not likely to recommend your store to others.
My order was late and no one ever responded my email.
Thank you for taking the time to review your recent shopping experience at Fleet Feet South County. First of all, I'm sorry for your disappointment in the time it took to deliver your shoes. Shipping delays have been very common during COVID-19, and HOKA has been more impacted than others due to their overwhelming growth. Warehouses are short staffed or having to close down for cleaning causing many delays down the supply chain. I apologize that we didn't properly forecast how long the shoes might take and that they arrived later than you expected.
Second, we don't have any record of you emailing the South County store, or any of our staff asking for an update on your shoe order. I'm so sorry that no one responded! That is very frustrating! Can you pass along the email address that you used so that I can follow up with them?
Thanks again for your feedback. I hope you choose to give us another opportunity in the future to show you we've taken your feedback to heart and are always working to improve our customers' experience.
Always a friendly and helpful staff, and you can't beat the 60 day guarantee!
Sales person
Custom fit, receptive to concerns
Individualized attention
Great service, very helpful, suggested shoes I would've normally walked by.
Awesome one on one service. David was very knowledgeable and helpful. Knows his stuff and no hard sales.
The staff was incredibly well educated on the needs of your patrons.
I’m not usually a complainer but... I purchased my second pair of shoes yesterday but was very disappointed in the customer service. When you are paying $140 for tennis shoes. I have an expectation the service will be decent. I entered the store and was immediately told all fittings needed an appt. now because of covid. I decided I didn’t really need a fitting, I would just purchase what I had before. The girl said for me to try them on and she would check back in after talking to someone else. She never came back. I finally just walked the shoes up and paid for them. Staffing was horrible.
My podiatrist recommended I get a quality pair of running shoes to help with Planters Facilities. I went to Fleet Feet and they got me fitted with an amazing pair of shoes that made all the difference in the world. I am a return customer!
Easy to schedule an appointment for a fitting.
Associate was knowledgeable, friendly, and super helpful! Selection available was pretty good - wish there were a couple of other options in my size range for some brands, but overall a fabulous experience!
Spencer at round Rock was great
Lolli really gives such great personalized attention!
She is knowledgeable and so helpful in advising a product to best suit a customer’s needs.
The poor lady put up with my picky feet and worked with me until we found out what shoe felt best
I love the customer service and the return policy! The employees are always helpful and are well educated on new shoe styles and the needs of different feet.
Product knowledge and recommendation.
Variety and foot scans.