based on 1195 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My son loved his Karate class and his teacher. He is excited to go every week. He also likes swim class but he’s not excited about going although he is aware that it is very healthy for him!
There needs to be better organization from the top down.
The coaches are very friendly and kind
Love the activities schedule
Maybe I’ll try a little of everything
Staff is very nice and the participants are very welcoming
Staff is very friendly anf goes above and beyond
We believe that coaches should be teaching the swimmers more technique. For example, how to properly flip and kick off the walls. The swimmers also show that they lack endurance on 100m and 200m because they only practice 25s and 50s. We were advised that the new coach is much tougher and has higher expectations from the swimmers which is good. That should be the same for all the coaches.
Love the pools - adding swimming to my regular exercise routine has been a terrific change for my body and mind. I sometimes regret not coming to the Y on days I stay home, but have never once regretted coming.
Your front desk staff are helpful and cheerful. The water pressure in the showers is luxe - makes showering at home feel lame. Lifeguards are pleasant and seem attentive. Schedule changes show up in the app and are well communicated to members on the whiteboard at entry - super helpful as a member.
On my wishlist, if you're looking for improvements to make -
- longer opening hours Friday-Sunday
- maybe even an hour later on weeknights?
- I often (30% of the times I visit?) encounter bandaids, hair clumps, and other yuck floating in the pool - if anything can be done about that, would love it :)
- rentable lockers?
(Expect there's little you can do about this, but navigating to the aquatic schedule from the YMCA Android app is a clunky multi-step process each time - wish I had the option to jump straight to the "Aquatic / All" view. First world problem, for sure.)
No small effort to offer the array of services you do, at a reasonable rate - to everyone who makes it possible, thank you! Very glad I signed up this year.
Kind regards,
-First name removed
Love having 2 pools. Love swim lessons with Dave.
Good experience for my daughter.
Woodruff YMCA pool is a truly resort-like experience! The pool's unique glass, 'green house' like roof and walls create a stunning, bright atmosphere. Not only is it the best lap swimming pool I've found in Connecticut, but the staff is also absolutely amazing. Highly recommended!
The communication from the coaches is all but non existent. Questions go unanswered. Meets aren’t explained. Parents are left or guess what events to put the kids in.
Couldn’t tell you one thing my child needs to work on or if I should attempt to get him extra coaching do a weakness because the coach doesn’t communicate with the parents.
Actually, that’s not completely true. When he’s ordering us to volunteer or asking for money he has no problem contacting parents.
I’ve said this every survey, if my child dint love swimming and his teammates I would switch teams in a heart beat.
Lastly, I refuse to give the YMCA any additional donations because I’m furious that any of my money goes to paying this coach.
My child loves the kids and the coaches. She has learned so much and really built her confidence.
My daughters love being a part of the team! They learn a lot from caring, knowledgeable coaches, and they have made wonderful friends.
My children were hesitant about swim class but the instructors took their time to make sure they were comfortable in class.
It’s been great! My son has learned so much and made consistent progress. Shout out to Coach Nick who’s simply excellent!
I like my child's success in swimming, because we have very good coaches to thank!
My daughter has been taking swim lessons here for years and it’s super welcoming. Most of the instructors are great. Clean facilities.
Swimming lessons that are offered
The instructors are skilled, patient, creative and kind
To expensive for seniors
Yoga and Pilates classes
The classes and instructers
Everyone is helpful and friendly. The staff - especially the woman who keeps the changing room clean is very efficient, capable, friendly and hardworking. They make my experience pleasant.
Friendly atmosphere
Very good classes, great instructors, friendly staff, clean and well maintained, variety if things to do.
The pool is so clean and roomy
Staff for friendly. Group classes have good people. Trainers and group classes are exceptional.
I enjoy the water fit classes very much! Everyone at the Y is very helpful!
Friendly staff, well maintained building and equipment
We love Ms Jane our gymnastics coach. The front staff is very friendly and it is not crowded during the day. I like the laid friendly back here.Thank you!