The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 28, 2025 — Rated 10 out of 10 by P.T. The Grad Team
What do you like about our products and services?

Quality photos & fast shipping.

Report a concern   March 28, 2025 — Rated 6 out of 10 by E.D. The Grad Team
How did we disappoint you and what can we do to make things right?

I did not get a proof of all the pictures that were taken. I did not get copies of the professional photos that were taken of me during the alumni celebration. The prices were very high for digital downloads.

Report a concern   March 28, 2025 — Rated 10 out of 10 by N.P. The Grad Team
What do you like about our products and services?

Everything

Report a concern   March 28, 2025 — Rated 10 out of 10 by K.G. The Grad Team
What do you like about our products and services?

The quality

Report a concern   March 28, 2025 — Rated 5 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

If the pictures could be a bit cheaper.

Report a concern   March 28, 2025 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

I got exactly what I ordered and in a timely manner.

Report a concern   March 28, 2025 — Rated 2 out of 10 by J.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Actually send my pictures

Report a concern   March 28, 2025 — Rated 0 out of 10 by P.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Never got the downloadable version, still haven’t received my photos and nobody responded to my help email

Report a concern   March 28, 2025 — Rated 9 out of 10 by J.D. The Grad Team
What do you like about our products and services?

pictures went on sale. my order came quickly and looked good

Report a concern   March 28, 2025 — Rated 0 out of 10 by K.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I have not received my order yet

Report a concern   March 28, 2025 — Rated 5 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

When selecting the photos you wish to purchase, you should be able to see the photo numbers so that you know for certain which one you are selecting. More importantly, photos should always be shipped in a stiff mailer to protect them from damage.

Report a concern   March 28, 2025 — Rated 10 out of 10 by B.C. The Grad Team
What do you like about our products and services?

The quality of the photos was excellent. The timing of the delivery was great too.

Report a concern   March 28, 2025 — Rated 10 out of 10 by C.C. The Grad Team
What do you like about our products and services?

The team was very organized and helpful in assisting my son & his fiancé as they are both Seniors graduating. I have been to this event with them as well as with our other son when he graduated 2 years ago. The team did a great job both time being prepared and walking them everything.

Report a concern   March 28, 2025 — Rated 9 out of 10 by Y.L. The Grad Team
What do you like about our products and services?

Good quality and timely delivery.

Report a concern   March 28, 2025 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

Great shots! And Mom & Dad could just watch and enjoy the ceremony and not worry about taking photos.

Thank you also for keeping images for a year as I was late ordering and so relieved you had not deleted.

Thanks!

AH

Report a concern   March 28, 2025 — Rated 10 out of 10 by T.M. The Grad Team
What do you like about our products and services?

I can’t say enough about how amazing the graduation photos turned out! You all did such an incredible job, managing to take so many individual photos of hundreds of graduates, capturing every special moment. I honestly didn’t expect any photos, nor for them to get so many great shots, but they did, and they did it beautifully! The quality was top-notch, and you can tell they really put effort into every shot.

Report a concern   March 28, 2025 — Rated 3 out of 10 by C.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos arrived bent and damaged. I wish I could have picked them up in person

Report a concern   March 28, 2025 — Rated 10 out of 10 by Y.R. The Grad Team
What do you like about our products and services?

I was very happy with the quality and the speed of delivery.

Report a concern   March 28, 2025 — Rated 10 out of 10 by E.O. The Grad Team
What do you like about our products and services?

i liked my pictures they all looked good i appreciate the quality and how quickly they arrived

Report a concern   March 28, 2025 — Rated 10 out of 10 by E.T. The Grad Team
What do you like about our products and services?

Great shots, clear prints

Report a concern   March 28, 2025 — Rated 6 out of 10 by D.N. The Grad Team
How did we disappoint you and what can we do to make things right?

The price of photo purchasing

Report a concern   March 28, 2025 — Rated 10 out of 10 by K.F. The Grad Team
What do you like about our products and services?

My photos were great! Options were offered and were affordable. The staff was very friendly and did not mind answering questions and offering additional suggestions!

Report a concern   March 28, 2025 — Rated 8 out of 10 by A.V. The Grad Team
What could we do to improve?

Fix your survey - it shouldn't have "Likely" to "Not Likely" based on the wording of the question.

Report a concern   March 28, 2025 — Rated 6 out of 10 by B.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures captured when I got my diploma was absolutely horrible. There should have been someone to straighten cap and fix hair for pictures before going on stage.

Report a concern   March 28, 2025 — Rated 10 out of 10 by M.T. The Grad Team
What do you like about our products and services?

A like pictures very professional

Report a concern   March 28, 2025 — Rated 9 out of 10 by S.H. The Grad Team
What do you like about our products and services?

Nice photos at a fair price. Fast delivery

Report a concern   March 28, 2025 — Rated 5 out of 10 by W.P. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures came bent. Can you send pictures that are not bent?

Report a concern   March 28, 2025 — Rated 9 out of 10 by S.J. The Grad Team
What do you like about our products and services?

I appreciated the email regarding purchase of photos before they were deleted from your system.

Report a concern   March 28, 2025 — Rated 8 out of 10 by E.H. The Grad Team
What could we do to improve?

Pictures were incredible quality, prices were expensive

Report a concern   March 28, 2025 — Rated 0 out of 10 by J.I. The Grad Team
How did we disappoint you and what can we do to make things right?

My picture was scuffed.


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