The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 8, 2025 — Rated 5 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Liked the candid poses captured but photo we chose was blurry. Not sure anything can be done.

Report a concern   June 8, 2025 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

Beautiful pictures and delivered quite fast thank you

Report a concern   June 8, 2025 — Rated 9 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Ease of purchase. It would have been very nice to have had a group photo of all of the graduates.

Report a concern   June 8, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

I was very pleased with the number of images that were obtained of my son. I don't necessarily care for imposed backdrops that are not real but there were still many more real shots to choose from.

Report a concern   June 8, 2025 — Rated 9 out of 10 by J.C. The Grad Team
What do you like about our products and services?

The pictures turned out great

Report a concern   June 8, 2025 — Rated 7 out of 10 by K.R. The Grad Team
What could we do to improve?

I just assumed that the picture with the wood stand would be printed on something durable. It was printed on cardboard. Typically you'd see the picture printed on metal.
Just disappointed in the cardboard. Cheap.

Report a concern   June 8, 2025 — Rated 10 out of 10 by C.J.C.D.H. The Grad Team
What do you like about our products and services?

quality

Report a concern   June 8, 2025 — Rated 9 out of 10 by D.H. The Grad Team
What do you like about our products and services?

Good quality pics. Reasonable prices.

Report a concern   June 8, 2025 — Rated 10 out of 10 by L.J. The Grad Team
What do you like about our products and services?

Excellent services

Report a concern   June 7, 2025 — Rated 1 out of 10 by P.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Paid a lot of money for my pictures and they were shipped in a paper envelope? Would have been better to have something more sturdy because my all pictures were bent during shipping. I was not very happy with that.

Report a concern   June 7, 2025 — Rated 10 out of 10 by D.H. The Grad Team
What do you like about our products and services?

The photos came out great, especially receiving the diploma which is hard to capture.

Report a concern   June 7, 2025 — Rated 10 out of 10 by S.H. The Grad Team
What do you like about our products and services?

The photos were good quality, and they were available for viewing very quickly. There was a wide variety of backgrounds to choose from when selecting photos to purchase, and the photos arrived quickly and safely.

Report a concern   June 7, 2025 — Rated 10 out of 10 by X.M. The Grad Team
What do you like about our products and services?

Very sharp nice photos capturing one of life's most important moments!

Report a concern   June 7, 2025 — Rated 5 out of 10 by M.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I don’t think the printing looks professional and am so glad I didn’t get 8x10’s

Report a concern   June 7, 2025 — Rated 7 out of 10 by A.P. The Grad Team
What could we do to improve?

When my daughter got her picture taken the photographer didn't wait for her to situate and smile. He just snapped the picture and moved on to the next person. I understand there are a lot of students to get through, but he could have at least waited until she was there for 2 seconds, and her tassel wasn't still swinging in her face.

Report a concern   June 7, 2025 — Rated 10 out of 10 by M.B. The Grad Team
What do you like about our products and services?

A variety of parent choose from

Report a concern   June 7, 2025 — Rated 2 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

Our pictures arrived bent and wet since the mailing wrapper was so thin and basically tor. Very disappointed with the way our pictures arrived and being damaged was just horrible especially since it’s our first college graduate In our family.

Report a concern   June 7, 2025 — Rated 10 out of 10 by J.P. The Grad Team
What do you like about our products and services?

Quality of photos

Report a concern   June 7, 2025 — Rated 10 out of 10 by E.D. The Grad Team
What do you like about our products and services?

Clear, centered, very attractive photos

Report a concern   June 7, 2025 — Rated 4 out of 10 by K.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The backgrounds were entirely too busy. Would have ordered more photos if there wasn't so much stuff going on in the background. Would be nice to be able to choose the shot independent of the background.

Report a concern   June 7, 2025 — Rated 8 out of 10 by C.E. The Grad Team
What could we do to improve?

The pictures were fine but 65$ per photo is insanely expensive, especially when this is a major event and you're getting hundreds of photos anyway. I understand retouching costs time and money too, but at that price you are greatly decreasing your own business because people are not going to buy as many. There were 5 photos that I wanted, but I had to limit myself to two because the price is prohibitively expensive.

Report a concern   June 7, 2025 — Rated 10 out of 10 by G.B. The Grad Team
What do you like about our products and services?

Ordering was quick and easy.

Report a concern   June 7, 2025 — Rated 5 out of 10 by N.Z. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were bent when I received them in the mail. Very disappointed and not worth the money. I would appreciate a refund.

Report a concern   June 7, 2025 — Rated 10 out of 10 by M.C. The Grad Team
What do you like about our products and services?

High quality picture. I had questions and a very nice lady assisted!

Report a concern   June 7, 2025 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

Everything was very nice!

Report a concern   June 7, 2025 — Rated 7 out of 10 by B.B. The Grad Team
What could we do to improve?

I thought there could have been better shots, many were way off. The cost was very high as well

Report a concern   June 7, 2025 — Rated 10 out of 10 by J.T. The Grad Team
What do you like about our products and services?

Great opportunity for parents to sit back and enjoy graduation without having to worry about taking that special photo. Enjoyed the different backgrounds, but would have liked to see one more pose with the same back grounds.

Report a concern   June 6, 2025 — Rated 4 out of 10 by R.V. The Grad Team
How did we disappoint you and what can we do to make things right?

Very expensive

Report a concern   June 6, 2025 — Rated 8 out of 10 by M.V. The Grad Team
What could we do to improve?

Cut people out of the background with out paying extra

Report a concern   June 6, 2025 — Rated 5 out of 10 by L.I. The Grad Team
How did we disappoint you and what can we do to make things right?

Some of the pictures were not the best quality. We have not received our pictures yet either.


Privacy Policy