The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7920 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 6, 2025 — Rated 8 out of 10 by M.M. The Grad Team
What could we do to improve?

Would have been nice to get a picture with his father or family.

Report a concern   April 6, 2025 — Rated 6 out of 10 by T.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I was sent photos that were not even of me. I was never sent the 1 free photo and I have never received the magnets that I purchased. I was sent pictures with my eyes closed also.

Report a concern   April 5, 2025 — Rated 10 out of 10 by S.D. The Grad Team
What do you like about our products and services?

Great products!

Report a concern   April 5, 2025 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Quick and easy

Report a concern   April 4, 2025 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Good quality

Report a concern   April 4, 2025 — Rated 4 out of 10 by R.C.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Communication is poor. I left several messages through email and even Facebook Messenger to ask about coupons and specials. It took a week to hear back, only to be told no specials were available. Your prices are outrageous. I expect to pay higher prices for quality photos, but this is terribly inflated.

Report a concern   April 4, 2025 — Rated 8 out of 10 by V.C. The Grad Team
What could we do to improve?

Check with grad students if they like their photo or at least give them a second chance at a retake instead of being too swift with the process.

Report a concern   April 4, 2025 — Rated 1 out of 10 by F.C. The Grad Team
How did we disappoint you and what can we do to make things right?

It’s was too fast and no time to get a good picture

Report a concern   April 4, 2025 — Rated 9 out of 10 by B.C. The Grad Team
What do you like about our products and services?

Everything was wonderful. I have received my photos and am well pleased.

Report a concern   April 4, 2025 — Rated 8 out of 10 by P.H. The Grad Team
What could we do to improve?

more background options and more available times

Report a concern   April 4, 2025 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

Everything was high quality, and everyone was very professional.

Report a concern   April 4, 2025 — Rated 10 out of 10 by C.M. The Grad Team
What do you like about our products and services?

I was worried at graduation because everything was so rushed and while I knew pictures were being taken I worried that any picture would be horrible. I was delighted when I saw that the picture of me was perfect. It is the one I would have taken if I could control every aspect of it. I am very satisfied with the result.

Report a concern   April 4, 2025 — Rated 8 out of 10 by M.P.B. The Grad Team
What could we do to improve?

Better pricing

Report a concern   April 4, 2025 — Rated 10 out of 10 by T.P. The Grad Team
What do you like about our products and services?

Yo the grad team was amazing. The did a wonderful job. The pictures were amazing, and just to know that they got shots from different angles even when we didn't know pictures were being taken is pretty good. Thanks

Report a concern   April 4, 2025 — Rated 8 out of 10 by N.B. The Grad Team
What could we do to improve?

I wish my pictures came out a bit lighter.

Report a concern   April 4, 2025 — Rated 10 out of 10 by T.C. The Grad Team
What do you like about our products and services?

Easy process

Report a concern   April 1, 2025 — Rated 7 out of 10 by C.L. The Grad Team
What could we do to improve?

I don't think I should have to pay to take the glare out of graduation photos.
If someone has glasses it's so they can see; it's not like my daughter could remove her glasses when receiving her diploma. I don't consider removing eye-glass glare an upgrade, you should just do it.

Report a concern   March 31, 2025 — Rated 0 out of 10 by I.G. The Grad Team
How did we disappoint you and what can we do to make things right?

My digital images were very poor quality, there was a line down the middle and one side had more color than the other. So frustrated I couldn't use them. Hopefully you all will make it right and send me some new higher resolution images. Thank you

Report a concern   March 31, 2025 — Rated 9 out of 10 by M.H. The Grad Team
What do you like about our products and services?

Service was quick and easy. I appreciated being able to crop the photos to my liking. The finished product looked great.

Report a concern   March 30, 2025 — Rated 10 out of 10 by J.G. The Grad Team
What do you like about our products and services?

Lots of choices and quick delivery

Report a concern   March 30, 2025 — Rated 7 out of 10 by E.D. The Grad Team
What could we do to improve?

:D

Report a concern   March 29, 2025 — Rated 5 out of 10 by L.B. The Grad Team
How did we disappoint you and what can we do to make things right?

One of the photos I bought was super grainy and bad quality, I could not tell this when it had the "proof" gradient going over it. I understand you have to put that on there so people don't steal the photos but for the price we pay it would be nice to be able to tell.

Report a concern   March 29, 2025 — Rated 8 out of 10 by T.P. The Grad Team
What could we do to improve?

The service was quick and efficient. However, I did not like the basic picture quality. I also did not like having to purchase other enhancement products to achieve what I believe should have already been considered basic quality.

Report a concern   March 29, 2025 — Rated 10 out of 10 by R.H. The Grad Team
What do you like about our products and services?

great

Report a concern   March 29, 2025 — Rated 0 out of 10 by H.K. The Grad Team
How did we disappoint you and what can we do to make things right?

we paid for the stuff and still no where about of photos.

Report a concern   March 29, 2025 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Very clear and nice

Report a concern   March 28, 2025 — Rated 9 out of 10 by L.V. The Grad Team
What do you like about our products and services?

Good job on the pics and a very attentive staff that I conferred with.

Report a concern   March 28, 2025 — Rated 3 out of 10 by C.L. The Grad Team
How did we disappoint you and what can we do to make things right?

I paid for photoshopping the image but it wasn’t done in the final print— my daughter has a weirdly blurry hand which was caught in motion but it looks really weird and was not touched up. You could provide me with an edited photo without that blurry hand if you want to make it right.

Report a concern   March 28, 2025 — Rated 7 out of 10 by S.L. The Grad Team
What could we do to improve?

one of the photos ordered was order multiple times because it appeared blurry. this last time I ordered, Im convinced the original is blurry. Not having the hard image in front me to review I can not verify... but if the original is truly blurry that would have been important to understand; and would have saved me a lot of money to not keep ordering (thinking the print was just blurry, not the original photo.).

Report a concern   March 28, 2025 — Rated 10 out of 10 by N.R. The Grad Team
What do you like about our products and services?

Beautiful pictures and received them in a timely manner. There were so many great options, it was hard to choose only 10.


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