based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to order!
Customer service was good. Pictures were bad due to over/under exposure problem. Credit was issued and damaged photo replaced
The products were great quality and affordably priced
Very professional
I was very disappointed in the delivery method my sons pictures were ruined and nobody to contact or return our call about them these are priceless moments and expect to have great products instead of bent photos they were very expensive to purchase
Did not get the email to download the photos - been over a month!!!
Never received my pics
Quality of the product
Prices were incredibly expensive. A few key moments for pictures were missed. It was hard to tell when to look at a camera.
too expensive
Haven't seen pictures as of yet that I paid for
They were helpful and able to help me with my request in a timely manner. They sent me the link to order pictures that same day
The final product delivered isn’t the same as shown online . The online store options need more order and choices flexibility with the parents/client in mind instead of being money driven and steering the buyer into pre-set choices .
Love my pics!!!
I purchased a digital print for $60 so I could have copies made quickly. This is the first time I have purchased a digital print where you can’t upload it to a place to print it.
Photos were nicely taken & response to my questions was quick. Thank you.
Received items much quicker than expected. Great quality items.
The easy access in finding the picture and the prompt shipping. I was excited to have received them so fast!
good products and very fast service.
well the way yall package the picture is not good was put in my mailbox curved was very upset but pictures didn't look to damage I recommend putting them in a box picture quality looks good
The digital package was affordable and worked well for invitations and other graduation signs and banners!!!
We have yet to receive the digital copy of Patrick Last name removed of the pose we chose for that format.
I like the quality of the photos to choose from, and the options to edit the selected prints if we choose to. Great to enjoy these pictures as the important memories that they are.
The photographs were terrible. I am so disappointed. They were high resolution, but the photographers were not looking out for us. Many of the photos weren't even centered or framed appropriately. The photographer didn't even check to make sure our eyes were open before moving to the next pose. If there were other people waiting I may have understood, but I was the only one in there.
I also did not like that I could view any of my classmates' photos--and vice versa--after.
Great offerings, the plaques and specialty items are really great.
Not enough deals or packages
I've tried reaching multiple times trying to recover my downloadable picture. The picture on original email containing it no longer exists.
Not a very user friendly ordering system.
Customer service didn’t respond to my voicemail for a few days.
I have no idea how to get my digital photos that I paid for.
The personnel were great and allowed creativity.
Thank you!!
Fine, no problems