The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8421 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 13, 2025 — Rated 9 out of 10 by L.D. The Grad Team
What do you like about our products and services?

Ordering was easy and shipment came very quickly!! Very nice quality pictures.

Report a concern   June 13, 2025 — Rated 6 out of 10 by S.S. The Grad Team
How did we disappoint you and what can we do to make things right?

THe picture were amazing. Great job capturing. the price of the digital downloads was ridiculous. Its a digital download. You don't have any overhead there. I get you need to cover the cost of photographers, but the price of the downloads was still way too high.

Report a concern   June 13, 2025 — Rated 4 out of 10 by B.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Quality and price for the Quality was very disappointing.

Report a concern   June 13, 2025 — Rated 0 out of 10 by D.H. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were awful. Had a stated as start time. Why delay for people unable to plan ahead?

Report a concern   June 13, 2025 — Rated 9 out of 10 by V.S. The Grad Team
What do you like about our products and services?

Photos were excellent. Lots of choices. Work was good quality. Ordering was easy and convenient. One thing. We paid for a touch up on one photo (hair removal). And did not receive. Photo was received digitally untouched.

Report a concern   June 13, 2025 — Rated 10 out of 10 by B.M. The Grad Team
What do you like about our products and services?

Fast, easy ordering.

Report a concern   June 13, 2025 — Rated 10 out of 10 by D.F. The Grad Team
What do you like about our products and services?

Excellent service and responsive

Report a concern   June 13, 2025 — Rated 9 out of 10 by K.H. The Grad Team
What do you like about our products and services?

photos were great
price was expensive

Report a concern   June 13, 2025 — Rated 10 out of 10 by S.M. The Grad Team
What do you like about our products and services?

The pictures were good, the price was reasonable and they arrived quickly.

Report a concern   June 13, 2025 — Rated 7 out of 10 by S.B. The Grad Team
What could we do to improve?

Price

Report a concern   June 13, 2025 — Rated 9 out of 10 by B.T. The Grad Team
What do you like about our products and services?

My only issue was figuring out the package and how to complete my order. I liked the different proofs and being able to order more if needed. Thanks

Report a concern   June 13, 2025 — Rated 5 out of 10 by C.J. The Grad Team
How did we disappoint you and what can we do to make things right?

My sons pictures look grainy

Report a concern   June 13, 2025 — Rated 10 out of 10 by B.U. The Grad Team
What do you like about our products and services?

The photos was of great quality

Report a concern   June 13, 2025 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Quality photo , speed

Report a concern   June 13, 2025 — Rated 5 out of 10 by S.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I tried to contact regarding the photos with the president but no one replied back. Having the picture framed by president handing over the degree is something special and I didn’t get that.
Very disappointing.

Report a concern   June 13, 2025 — Rated 10 out of 10 by B.P. The Grad Team
What do you like about our products and services?

Easy to order online and photos were of excellent quality.

Report a concern   June 13, 2025 — Rated 10 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Easy to order and got the pictures quick.

Report a concern   June 13, 2025 — Rated 9 out of 10 by M.O. The Grad Team
What do you like about our products and services?

I was impressed with the snapshots taken during the ceremony. I'd almost rather have that than the formal pose. The system was easy to use and I received the photos quickly. They were just as expected - good quality.

Report a concern   June 13, 2025 — Rated 9 out of 10 by J.F. The Grad Team
What do you like about our products and services?

The picture quality is good and my order arrived fast.

Report a concern   June 13, 2025 — Rated 0 out of 10 by R.L. The Grad Team
How did we disappoint you and what can we do to make things right?

It was just perfect I love each picture

Report a concern   June 13, 2025 — Rated 1 out of 10 by N.O. The Grad Team
How did we disappoint you and what can we do to make things right?

The picture quality was poor

Report a concern   June 13, 2025 — Rated 3 out of 10 by K.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered one 5 x 7 print and one edge of it is ragged and missing the photo print showing a streak of white. Why this was even mailed to me after being printed is shocking and shows no attention to detail. This was a very overpriced photo print with the worst printing quality of any online photo service I've ever used.

Report a concern   June 13, 2025 — Rated 10 out of 10 by J.A. The Grad Team
What do you like about our products and services?

Loved the photos, the quality, and the timely manner in which we received our photos!

Report a concern   June 13, 2025 — Rated 5 out of 10 by P.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices seem high but that's just what it is

Report a concern   June 13, 2025 — Rated 4 out of 10 by E.M. The Grad Team
How did we disappoint you and what can we do to make things right?

I am disappointed in the pricing and quality of photos. We ordered a magnet and for the price it’s very small. The prices for photo packages are OUTRAGEOUS! We feel taken advantage of as those were our only options for photos from certain angles and positions of the graduation ceremony.

Report a concern   June 13, 2025 — Rated 10 out of 10 by M.H. The Grad Team
What do you like about our products and services?

I am very pleased with how my daughters pictures came out. I highly recommend!!

Report a concern   June 13, 2025 — Rated 3 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were not quality

Report a concern   June 13, 2025 — Rated 10 out of 10 by P.R. The Grad Team
What do you like about our products and services?

The photographers were great and patient and the pics came out amazing!

Report a concern   June 13, 2025 — Rated 6 out of 10 by D.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered two photos and only received one.

Report a concern   June 13, 2025 — Rated 10 out of 10 by D.U. The Grad Team
What do you like about our products and services?

Great pictures and reasonable prices.


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