based on 7920 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very fast product delivery.
Nice pictures and very fast delivery after I ordered.
Some of the 5X7s had bent or marred edges. Packaging improvement for unframed photos would fix the issue.
Small details were not looked after, like making sure the diploma cover was being held straight and finger placement on the diploma cover. The diploma cover was cut in half for the printed pictures no matter how it was sized. I also never received my code for the video of our grad walking to get their diploma.
All of my pictures were pretty terrible - and I got no photo of walking across the stage. The photographer was one row ahead when they started the speeches, and instead of continue they just stopped taking photos (meaning my whole row didn’t get a photo). Whatever they did to edit the diploma photo turned my black and neon green hair into a weird shade of brown. I was hoping there would be photo booths after the ceremony for photos with my family. I emailed in hopes they would fix the diploma photo editing issue so that I could purchase the photos and never got a response. I really wanted to commemorate my special day but couldn’t.
Everything was awesome
Quickly received pictures and quality was good
Quickly and nice picture
I only had really one picture from the ceremony clearly of myself. The rest that it said I was in, I was just in the background or only half of my face was in the picture.
Very easy to get the proofs, to order then fast delivery of prints
For what was charged your customer service is HORRIBLE!!! Your receipt said to expect the photos in 2 - 3 weeks so I patiently waited. INSTEAD, the photos was sent to my junk folder. When I reached out to Customer Service YOU KNEW THIS but did not inform us.
I would have expected an email stating that my photos were delivered ESPECIALLY since you knew there was a high probability that it would be in my junk folder. THIS should have been explained in the email receipt or a separate notification should have been sent. Your PRICES are ridiculous....and service is TERRIBLE
I was still moving in my photo where I was supposed to be standing still with my diploma. My mouth was still open and it felt like the photo team unfortunately didn’t care or retake or fix the photos.
Ease of ordering, quality prints. THE PHOTOGRAPHER was NOT the best - he failed to recognize that his flash would reflect off the diploma cover making it more difficult to read in a main shot, but the overall pictures front and center were nice to have.
He is not centered in any of the photos. He said they were rushed up there snap, snap… next! I would have given a 10 had he been in the center of the picture.
It wasn't explained when ordering the double picture in a frame that it was an all in one photo with a graphic pic of frames around the photos. And the frame was plastic and not wood. According to the website, it said 2 pics in a frame. Was disappointed it wasn't 2 separate pics in a matted frame with a wooden frame. It looks very nice but not what I expected. I was pleased with how fast I received the order. That part was greatly appreciated.
Very fast delivery. I ordered on Wednesday and I received on Saturday. I like my frame.
the qr code was intended for the graduate but they are unable to do it because of the ceramony and it made it difficult to get codes that are sent to the graduate when preparing for the email after the pictures are taken. also maybe 2 different poses and allow us to pick the background since its green screened... but other than that the products came in rather quick and the quality was awesome.
The cost of digital pictures are way too expensive.
Ease of downloading images at a fair price.
Beautiful pictures!
There was a lot more pictures taken then what was shown so providing all images that were taken, I would say that’s the biggest thing.
Make it more affordable
Everything is easy to find/ purchase and the different options for backgrounds/ edits on the portraits are very nice.
It was wonderful to get pictures of our grad that we did not have access to. Thank you for capturing a special time in her life and offering us memories to last a lifetime.
Pictures were excellent quality
Speed of turnaround.
I ordered a mug and the logo and my picture were blurry. You also wrote "concordia college" when it is "concordia university"
I loved my pictures. Thank you so much!
I’m sure you don’t truly acknowledge this feedback that you probably get all the time, but the prices are DISGUSTINGLY HIGH. Clearly something is wrong with your business model if you have to charge $60+ for ONE DIGITAL PHOTO. Please please please take this into consideration and stop ripping off students :)
Poor angle and over priced