The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8532 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 25, 2025 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

Nice photos, but too expensive

Report a concern   July 25, 2025 — Rated 9 out of 10 by B.S. The Grad Team
What do you like about our products and services?

Navigating was a little challenging for my parents. And also the package choices where limited. Other than that I love the picture choices. They capture the right moments.

Report a concern   July 25, 2025 — Rated 4 out of 10 by C.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Your website needs a LOT of work. Wanted to check out as a guest and it deleted everything in my order, my favorites, everything so I had to start all over after going to dinner. I was on vacation trying to meet the discount deadline.
Even after creating an account, once I made a picture a favorite, if I wanted to UNfavorite it, it did not always disappear from my favorites page. This made the process of elimination extremely difficult and frustrating, unnecessarily so.
I can't remember the other problems now because that was weeks ago and the Utah heat probably baked some of my brain cells away; however, the most disappointing thing was how expensive your prices are. We live in Fort Collins, CO so we are accustomed to "sticker shock"; but your prices are worse than what we have experienced here. We would have LOVED to order more prints and to have all the digital prints vs the 7.
Are you aware how expensive Wyotech is? My family is one of millions in America that just barely makes too much to qualify for financial assistance; and yet we get to pay a lot in taxes to help others go to school. Then we have little left for our own schooling. So yeah, we are fortunate we could afford some pictures but sure would have been nice to have had more of our son's BIG day as Outstanding Student, Eagle Tech, Shop Lead, Perfect Attendance, etc. He worked hard.

Report a concern   July 25, 2025 — Rated 10 out of 10 by B.D. The Grad Team
What do you like about our products and services?

Friendly, service and a Really Nice final product!

Report a concern   July 25, 2025 — Rated 9 out of 10 by H.T. The Grad Team
What do you like about our products and services?

No

Report a concern   July 25, 2025 — Rated 10 out of 10 by T.S. The Grad Team
What do you like about our products and services?

everything

Report a concern   July 25, 2025 — Rated 9 out of 10 by R.M. The Grad Team
What do you like about our products and services?

The ability to deliver

Report a concern   July 25, 2025 — Rated 7 out of 10 by L.S. The Grad Team
What could we do to improve?

I was about to put on my sash and cord and they stated they would put them on for me so I wasn't paying attention. They did as they were telling me to scan QR code and what not. My pictures were made without my sash on. I wish they noticed this and took more time than 3 minutes for pictures. Besides that I am pleased with the overall experience and pictures.

Report a concern   July 25, 2025 — Rated 10 out of 10 by V.D. The Grad Team
What do you like about our products and services?

Options on pictures and backgrounds.
Received quickly.

Report a concern   July 25, 2025 — Rated 9 out of 10 by S.B. The Grad Team
What do you like about our products and services?

memories

Report a concern   July 25, 2025 — Rated 7 out of 10 by J.M. The Grad Team
What could we do to improve?

I didn’t have any interaction of Covid placing my online order

Report a concern   July 25, 2025 — Rated 9 out of 10 by L.T. The Grad Team
What do you like about our products and services?

product is beautiful and arrived faster than expected. struggled a bit with online order process.

Report a concern   July 23, 2025 — Rated 3 out of 10 by W.V. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered pictures using PayPal over 2 weeks ago and I still don't have them and you do not provide a way for me to find out status.

Report a concern   July 22, 2025 — Rated 10 out of 10 by E.J.D. The Grad Team
What do you like about our products and services?

It was very easy to get the important shots I wanted. Thank you

Report a concern   July 22, 2025 — Rated 10 out of 10 by R.B. The Grad Team
What do you like about our products and services?

Fggh

Report a concern   July 21, 2025 — Rated 9 out of 10 by G.H. The Grad Team
What do you like about our products and services?

Fairly easy to use

Report a concern   July 21, 2025 — Rated 5 out of 10 by M.Y. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices were too high for photographs

Report a concern   July 21, 2025 — Rated 7 out of 10 by V.D. The Grad Team
What could we do to improve?

If we are talking about the pictures: at least 2 different poses and different backgrounds( like, where the city the school is at).

Report a concern   July 21, 2025 — Rated 5 out of 10 by A.V. The Grad Team
How did we disappoint you and what can we do to make things right?

Way too many emails. Quality of pictures was not impressive for the price.

Report a concern   July 21, 2025 — Rated 9 out of 10 by M.W. The Grad Team
What do you like about our products and services?

Products arrived and quickly disbursed to family members. 👍🏻

Report a concern   July 21, 2025 — Rated 10 out of 10 by N.W. The Grad Team
What do you like about our products and services?

EAsy to work with, quality images thank you

Report a concern   July 20, 2025 — Rated 4 out of 10 by M.S. The Grad Team
How did we disappoint you and what can we do to make things right?

It has been 2 months and I have not received my two orders

Report a concern   July 20, 2025 — Rated 0 out of 10 by J.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Photos are not professional quality. Too costly for seeming I have to print myself. Cost is consistent with a studio quality product portrait. This is not

Report a concern   July 20, 2025 — Rated 1 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Digital photo way too expensive especially when the email was not received as promised and had to call a couple of times to get ahold of someone to remedy the issue. Should be refunded 50% of cost at least.

Report a concern   July 20, 2025 — Rated 10 out of 10 by V.H. The Grad Team
What do you like about our products and services?

Online
Easy ordering
Quality of photos

Report a concern   July 20, 2025 — Rated 8 out of 10 by A.B. The Grad Team
What could we do to improve?

I was shocked by the price of a digital download

Report a concern   July 20, 2025 — Rated 5 out of 10 by C.P. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos were bent at the corners and buckled in mail. I would like to speak with someone about a replacement.

Report a concern   July 20, 2025 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

I loved the variety of poses to choose from

Report a concern   July 19, 2025 — Rated 10 out of 10 by P.G. The Grad Team
What do you like about our products and services?

We experienced exemplary customer service! The company was able to offer a remedy to an attire issue in our photos, and the team was very responsive through the entire process.

Report a concern   July 19, 2025 — Rated 10 out of 10 by A.H. The Grad Team
What do you like about our products and services?

I liked that was very easy to get to website and order photos, also I liked that you had a choice of picking sizes, poses and quantity if you did not want a certain package. I would buy from this service again.


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