The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 9383 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 22, 2026 — Rated 3 out of 10 by R.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Super annoying that you can’t purchase more candid photos as individual photos as a 4x6 as ONE photo and I’m not talking about how you could get it as a digital. I wanted hard copies. But you basically had to put those photos in wallets to be able to get them at all for keepsakes.

Report a concern   January 22, 2026 — Rated 10 out of 10 by J.D. The Grad Team
What do you like about our products and services?

It had been over a year and a half since my son graduated and the pictures were still available to order. The were delivered quickly and they're very good quality.

Report a concern   January 22, 2026 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

The photographs were good and we liked the different backgrounds. Thanks

Report a concern   January 22, 2026 — Rated 6 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The discount advertised was misleading, when the code was entered at check out then the prompt said a curtain amount had to be purchased. Very misleading and frustrating!

Report a concern   January 22, 2026 — Rated 10 out of 10 by A.B. The Grad Team
What do you like about our products and services?

Very easy to use.

Report a concern   January 22, 2026 — Rated 0 out of 10 by L.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered 2 books and both have school of business on the cover. It should have been Science

Report a concern   January 22, 2026 — Rated 10 out of 10 by C.S. The Grad Team
What do you like about our products and services?

The photos are beautiful

Report a concern   January 22, 2026 — Rated 10 out of 10 by M.E. The Grad Team
What do you like about our products and services?

The photos were good.

Report a concern   January 22, 2026 — Rated 9 out of 10 by R.H. The Grad Team
What do you like about our products and services?

There were a variety of photos to choose from. Reminders were sent to make sure deadlines were known. Kirsten from customer support helped me honor a coupon code and issued a refund.

Report a concern   January 22, 2026 — Rated 10 out of 10 by J.J. The Grad Team
What do you like about our products and services?

A bit pricey. Our son also graduated from Boise State. They were Less expensive and we could order all his digital pics for 99$. At UND we could only buy 3 pics for 99$. But UND had way more choices. Beautiful pics and shipping was on time.

Report a concern   January 22, 2026 — Rated 10 out of 10 by K.W. The Grad Team
What do you like about our products and services?

The pictures that were taken of my child were great, the quality seems to be good, and it captured the moment perfectly.

Report a concern   January 22, 2026 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

Easy to order.

Report a concern   January 22, 2026 — Rated 10 out of 10 by S.W. The Grad Team
What do you like about our products and services?

Photos were available very timely

Report a concern   January 22, 2026 — Rated 8 out of 10 by I.D. The Grad Team
What could we do to improve?

Prices and packages.

Report a concern   January 22, 2026 — Rated 9 out of 10 by J.F. The Grad Team
What do you like about our products and services?

prompt and nice photos

Report a concern   January 22, 2026 — Rated 7 out of 10 by C.A. The Grad Team
What could we do to improve?

Price

Report a concern   January 22, 2026 — Rated 8 out of 10 by J.R. The Grad Team
What could we do to improve?

More options for poses

Report a concern   January 21, 2026 — Rated 5 out of 10 by C.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My son graduated on December 21st. We had an early Christmas dinner the next day and then spent days packing up his apartment to move cross country to his new job during the holiday season with weather and holiday closures impacting us every day. We were extremely busy trying to get everything done in the very short time frame we had. The non-stop emails and texts from your company were annoying at best and infuriating at worst. We had no time to look at the proofs on an enlarged screen and were pestered non-stop about purchasing the photos. Given the holiday season and the fact that there are all sorts of expenditures at that time of the year, the high pressure tactics of your company were not in any way appreciated. There is no reason whatsoever that picking out the photos we wanted needed to be done with such urgency to fit YOUR timeline. Digital photos were taken, they are stored electronically and there is no rush to get this done because the next set of graduates is in May. Whoever it was at your company that believes this is the best way to conduct business, lacks professionalism and is completely devoid of logical reasoning. DO BETTER!

Report a concern   January 20, 2026 — Rated 10 out of 10 by E.S. The Grad Team
What do you like about our products and services?

High quality

Report a concern   January 19, 2026 — Rated 9 out of 10 by C.M. The Grad Team
What do you like about our products and services?

easy to order and arrived in a timely manner.

Report a concern   January 19, 2026 — Rated 10 out of 10 by A.Q. The Grad Team
What do you like about our products and services?

It was quick and easy to order the download of my grad pics

Report a concern   January 18, 2026 — Rated 10 out of 10 by S.F. The Grad Team
What do you like about our products and services?

Good communication, easy ordering and fast delivery. PHotos looked good, lots of shots taken.

Report a concern   January 17, 2026 — Rated 8 out of 10 by J.S. The Grad Team
What could we do to improve?

Website- going from one photo to the next when ordering. I got a little frustrated with the process.

Report a concern   January 17, 2026 — Rated 5 out of 10 by A.C. The Grad Team
How did we disappoint you and what can we do to make things right?

The photo at graduation felt rushed. I was being hooded and would have like a photo after that so I had on my full regalia. Also the price is quite high. Just six months ago I bought the same package for my daughter who attended a different school and the price I paid was much lower. That is disappointing.

Report a concern   January 17, 2026 — Rated 10 out of 10 by A.C. The Grad Team
What do you like about our products and services?

The pictures looked great and y’all kept me informed during g the process

Report a concern   January 17, 2026 — Rated 9 out of 10 by B.T. The Grad Team
What do you like about our products and services?

I liked that you provided this service.

Report a concern   January 17, 2026 — Rated 5 out of 10 by M.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The print quality of my photos wasn’t good for the price.

Report a concern   January 17, 2026 — Rated 6 out of 10 by D.P. The Grad Team
How did we disappoint you and what can we do to make things right?

To many emails, expensive, and not the highest quality for the cost.

Report a concern   January 17, 2026 — Rated 2 out of 10 by D.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Whoever was responsible taking pictures did a terrible job i mean terrible, no effort was done to taking great picture at the ceremony. Photos was basic shots then shots had strangers in them

Report a concern   January 16, 2026 — Rated 10 out of 10 by K.G. The Grad Team
What do you like about our products and services?

Good quality.


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