based on 8532 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
For the department graduation my daughter's photo taken with the dean was not shared with us so we weren't able to view it or download it. Is that the same photographers as used during the general commencement ceremony?
These prices are too high.
This make my second purchase for my son graduation photos. The second order was for the actual graduation ceremony photos. I ordered the same packet over 100 dollars. But this time I'm unfortunately they told me I ordered download prints which I was very disappointed because I thought that I was ordering the regular print to be mailed to me out in the mail exactly llike I did on my first order. I called customer service to seek help replacement the down loaded prints but she said that's what it could not be replaced with a print order to be sent out. I'm very disappointed because I spent over a $107 on my son's actually graduations ceremony photos and to call and find out and say it's a ordered for down prints! I was looking for my son photo prints to be mailes out to me through the mail like I order the first sets. This is so ridiculous for someone to order down prints for over a hundred dollars and and not get the actual photo prints mailed out to them through the mail. One very disappointed parent on a very special moment for her only son actual ceremony graduation photos. Thank you very sincerely, Name removed .
Basic photos. Ease of ordering.
Loved the pearlized wallets
Great photography and fast delivery.
Great selection and pricing
Great products and services! Thank you.
The 8 X 10 I received through the mail was not protected. It was sent in a white thin envelope and no support (cardboard) on each side of picture. It was stuffed in my mailbox and bent. The mailing is my only complaint. Thank you!
I, and more importantly, my graduate grand-daughter were very satisfied with the photos and the services you provided. Due to some ongoing health issues I was unable to attend her ceremony so the photos were very much appreciated.
Talk with the practice team to show where the photographers are going to be.
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Quality
Ease of ordering, prompt delivery, quality photos.
It was cool that you were able to take so many pictures and then use face recognition to find all the pics of my daughter, but the cost was way too high, especially considering how much I have paid to OSU over the last few years. $40 for a jpeg seems way too high
Thank you for being kind and inclusive to everyone
The process of ordering and receiving our photos was easy, efficient and delivered in a very timely manner
I do like the portrait pictures with the different backgrounds. I especially like that I can simply get the digital file. I like to create photo books and the digital files allow me to do that.
Got bombarded with texts/emails to buy. Even after I’d purchased. Then in the mail. The prices were outrageous for most of the same photo with a green screen background image. Or zoomed in version. I guess you’re trying to give options. But it just felt a cop out & a way of trying to make even more money for purchasing same photo but different background. Rip off really. There were shadows on my son’s face. Which I didn’t notice until I’d paid for the pictures. Even if in had noticed beforehand it would have cost even more crazy prices for you to edit! As a professional photographer that’s not new to graduation ceremonies, we’d expect much better quality photos.
I wish there had been a prior notification about the photography schedule. During the event, I wasn't aware that multiple photos would be taken beyond just the two planned settings. Knowing this in advance would have helped me prepare and be more camera-ready—like ensuring I was set up and smiling for the shots. Additionally, it would have been better if the portraits could have been taken ahead of time, while the graduates were waiting. As the ceremony went on, it became increasingly uncomfortable; I started to feel sweaty, and my makeup began to wear off. Taking all the graduates' photos beforehand would have likely improved the overall quality of the images.
Very good photos
Wide selection of photos
We pay out our butts for our kids to attend college! Then have a crap graduation because they aren't getting their doctorates! Then you expect us to pay out our butt for pictures! Not a happy parent all the way around!!
I was really disappointed that no pictures were taken of my son receiving his diploma or shaking hands with the president of CNM. I was looking forward to framing a close up photo of my son in his cap and gown. None of the photos taken were up close and just of him. I did order a couple photos, but not as many as I would have had better photos been taken.
I have not received the pictures I have purchased.
Lower prices for individual and group prints
Quality & Quick
5x7 prints ordered arrived in a reasonable amount of time from ordering. Print quality is good!
Have better focus on the digital photos
I still haven't received my pictures