based on 9413 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Plastic vs glass on paired pictures, truly cheap.
That I have a few options to choose from.
The pictures weren't very clear and on the dark side.
The packages to choose from didn’t have different variety. There wasn’t much with 4x6 or if you wanted more wallets you didn’t get the bigger size pictures. Also, it would have been nice to have pictures of them sitting down watching the ceremony some candid shots. These could have been offered for a cheaper price so we could have them as fillers and not always with posed pictures.
First of all someone could respond to the email I sent telling you what was wrong with my pictures to Email address removed or Phone number removed. Order VGPhone number removed4, ordered the framed 10X18 - 3 image collage for 94.95 plus 1 5x7 for 11.95. I paid an extra 15.00 per photo total of 60.00 for retouching. None of my photos were retouched, all subjects have shiny and red faces. If this cannot be made right by retouching the photos then I would like a refund for the total of my order 186.91. This was a steep price to pay for the poor quality I received. I look forward to hearing from someone soon.
Thank you for your immediate response,
Kathrine Last name removed
Email address removed
Phone number removed
The photos of our grad were done very poorly and rushed. One of the photos that is supposed to contain our graduate only catches half of her. Ridiculous. We bought the digital package to have something to remember the occasion by, but the photographer should be ashamed.
The placement of the photographer made it difficult if not impossible to get good pictures. I would suggest adding a 2nd photographer in the future who is not facing the backsides of folks doing the pinning on.
Quality and speed of items received.
Web site for ordering could be easier to use. Hard to see what pictures have been selected and distinguish between similar pictures when selecting them.
Prices are a bit ridiculous especially for unedited digital files
Fast and prompt.
The Grad Team was quick and efficient with taking the photos and capturing great moments. They were extremely nice.
Loved some of the pictures captured. I have not yet gotten prints but they are great shots.
Delivery time was shorter than expected and the items are in good condition, properly wrapped and all.
Great pictures, orderly, easy to order, adjust, lots of variety of products.
I received the wrong photo, and it was blurry. I was not able to confirm proofs in the ordering process or when I received my receipt. I was unable to resolve the issue in a way that was satisfactory to me.
Ease of order and fast service. Received my photos very quickly and package was not bent.
Love the pictures and fast service.
I placed an order for a digital download and I have never recieved my image.
I emailed over a week ago and haven't heard anything back either.
Emails were clear. Photos were great quality.
I would have ordered more pictures if there was more of a selection of photos to choose from.
I paid for ten photo proofs and still not received access to them. I have reached out both by email and phone and still have not received a response. These photos are very important to me. So I will continue to try to resolve the situation. But at some point I guess i'm just going to have to dispute the charging.Get my money back
Excellent service done in a timely manner. Thank you!
The pictures were outstanding and we had lots of choices. The photographer was very personable.
The "one-stop" availability of photography services already set up and being part of the event flow.
Numerous choices. Quick delivery
I have not received the portraits I ordered.
Way too many emails and texts about picture purchase even after I had already purchased. There weren't many pics to choose from and the ones there were looked rushed.
The pictures of my son were excellent and received our products in a very timely manner. GREAT service!! Thanks for helping to preserve this very special moment in time well.
I remember taking multiple photos, and less than 5 were available for view. I took a few while sitting in the crowd, and I was never able to see or purchase these photos.