based on 8419 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All my pictures are not good, and when I asked to take a better one i was shooed away. And then the prices of the pictures were insane. Only reason I bought anything was because my family said they wanted some sort of picture...
The photo quality is absolutely horrible. If you're going to charge professional prices, consider investing in professional equipment and people who know how to use it well.
prompt delivery
It was easy to navigate the website. It gave us several photos to choose from and several package to choose from. It was good to get a professional photo of a very special event. Received the photo sooner than expected.
Thank you so much!
Variety of photos available and very accurately identities those containing my daughter. Quick digital availability once ordered, although we felt pricing was high.
Pictures are way too expensive - generate a more affordable package!
One of the photos I received was of the wrong "Delaney" walking across the stage. I reached out to your company to let them know and to ask for them to send me the proof of my Delaney. I never got a response and my photo proofs were never updated to include the correct "Delaney."
Too many emails, even after I ordered.
No
Communicate with parents.
The post office destroyed my photos and Grad Team helped me to replace them. CS was so kind.
Poor photographs of my child during graduation (they were blurry & no one stopped him to let him know he was being photographed). The ordering website was difficult to navigate. I ordered photos with enhancements (& paid extra) to smooth his skin but it looked the same as the original. Terrible service!
Good quality photographs. Easy to order.
The entire commencement was very enjoyable and very organized. Thank you!
Picture wasn’t as clear as I had hoped.
Picture is good quality and delivered in a timely manner
First of all, you need to stop pestering people to buy your products. If we want to buy them, we will. I bought the picture I wanted a year after my graduation, when I wanted to, after which, you have not stopped emailing me about ‘feedback’.
Incredibly, incredibly annoying. Stop harassing people through email to buy stuff.
IF THEY WANTED TO THEY WOULD!
Provided pictures I was not able to take due to distance from my seat to the ceremony. Also able to get candies I could not. Once I figured out how to order, it was easy to use the site.
The products look great and arrived on a timely manner
You ship my photos in a 5x7 envelope with a flimsy piece of cardboard. No protection or sleeves between photos. Each image should be in a card/sleeve.
The length of time to receive the product took a long time.
I'm surprised that the company would sell and send a photo with a bad caption. I did get a replacement but it's hard to believe that would happen in the first place.
Easy to use, ample selections. Good quality and responsive service
Very expensive. I already spent tens of thousands on tuition and everything that goes along with it. Photos of one of the biggest achievements of my life should not cost hundreds of dollars.
The pictures were good quality
The cost of the photos was insane. $60 for a digital picture without touch ups should be criminal.
Great quality and price. Quick delivery.
Good variety
Pictures were good quality, fast and exactly what I ordered. Thank You!