based on 8531 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Improve the prices or give more for the price
Picture was very blurry
wish we had gone with a regular photo, instead of the more enhanced version which is glowy, shiny and enamel like. There should be some kind of example on your website that shows the same photo printed with the three finishes, so customers can compare.
The photo inside of our special tassel shadowbox is blurry and we would like to replace it with one. That’s actually in focus. Or give us a refund for the photograph for the photograph and we’ll replace it with our own.
Good communication - prompt- well packaged.
Prompt completion and mailing of order. Photos are very nice.
great picture
Easy to order and the pictures were good.
Let us pick the backgrounds of the pictures lile you did with the coloring. Otherwise, I liked the process
It could have been my fault at check out. But I would have thought the pictures could have been edited more looks more like a photo without editing. Overall okay. The magnet photo the magnet was crooked. But glad I was able to pick a descent one out of all that was available I did wanted to pick another one but it had other individuals in it and couldn’t crop it. Thanks
My son graduated from college this past May. I was excited to be able to purchase a photo of him holding his diploma and his cap and gown right after graduating. Sadly, his photo was blurry. I reached out to customer service and was told there were no other options. I am surprised that a photography company would not at least take two photos just to make sure the eyes are open or one is not blurry. There was a separate photo of him, shaking hands with the president, but I preferred just a photo of him alone like most parents would. I am giving this review a four because they did respond quickly and gave me a refund on the photo I ordered. Sadly, the moment is gone.
Several of my grad photo options were clear, fabulous photos of other grads that showed me in the background. The photos that centered me were often blurry. I was very disappointed by the quality of my photo options and ultimately picked “the three least bad” photos — not the kind of decision-making criteria I had hoped for from such a significant event (and at such a steep per-photo price, yikes!)
The prices are really high.
The ordering process is easy. The quality of the finished product is very nice.
The pricing is CRIMINAL. This is insane. Absolutely feels like a scheme.
Professional, friendly!
the frame was flimsy and it broke as i took it out of the packaging
Lower prices for pictures to make them more affordable
In one of the two photos, the way our student was posing wasn't flattering. We realize the photographer had many people to capture, but it would have been nice if they coached him to adjust his posture slightly.
I would have loved to have a download of a picture but didn't want to pay that amount. More options would have been nice.
Great products, thanks getting them done quickly too
Excellent
Nice photos and great pricing
Easy to order and good quality. Lots of selections
Pictures were very good, prices were high compared with other universities
very creative and innovative
I would have loved a duo photo done in a frame to hang on the wall. The only option I found for a duo photo was in slate, which I received.
However, the product came out beautiful!