The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8099 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 29, 2022 — Rated 8 out of 10 by G.M. The Grad Team
What could we do to improve?

My eyes were closed in most choices. That's something that could be checked even in a fast paced situation.

Report a concern   December 29, 2022 — Rated 9 out of 10 by C.D. The Grad Team
What do you like about our products and services?

The picture quality was pretty good.

Report a concern   December 29, 2022 — Rated 10 out of 10 by V.M. The Grad Team
What do you like about our products and services?

I love the pictures and they came back so fast.

Report a concern   December 29, 2022 — Rated 0 out of 10 by B.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Improving quality and not making it look like people are plastered on the screens. Photo quality seems like the pictures were taken with an old android.

Report a concern   December 29, 2022 — Rated 7 out of 10 by A.K. The Grad Team
What could we do to improve?

I would have liked a formal picture after goofing without the mascot.

Report a concern   December 29, 2022 — Rated 0 out of 10 by R.L.F. The Grad Team
How did we disappoint you and what can we do to make things right?

I sent you an email and I made an order and I still have not received anything that tells me that the order is in progress or even received but the money has come out of my credit card account. Very disappointed with your website and lack of customer service even understanding that it is a holiday.

Report a concern   December 29, 2022 — Rated 2 out of 10 by J.C. The Grad Team
How did we disappoint you and what can we do to make things right?

First and foremost the prices went up every time I went to look at the photo. You have a small window to purchase. The digital download was extremely expensive. Not all the photos were available for me to see. Honestly a bit disappointed in the experience. A lot of the alumni speaks in the cost effectiveness of the products and it doesn’t seem to be attractive to students.

Report a concern   December 29, 2022 — Rated 10 out of 10 by V.K. The Grad Team
What do you like about our products and services?

I was pleasantly surprised. The quality of the wood was perfect, along with the wording. I also was happy that I received it so quickly. I will be ordering again.

Report a concern   December 29, 2022 — Rated 9 out of 10 by A.M. The Grad Team
What do you like about our products and services?

my pictures were sent promptly.

Report a concern   December 29, 2022 — Rated 10 out of 10 by R.C. The Grad Team
What do you like about our products and services?

Very nice work

Report a concern   December 29, 2022 — Rated 2 out of 10 by B.H. The Grad Team
How did we disappoint you and what can we do to make things right?

They were photos were not good.

Report a concern   December 29, 2022 — Rated 10 out of 10 by I.C. The Grad Team
What do you like about our products and services?

I LIKE THE QUALITY

Report a concern   December 29, 2022 — Rated 10 out of 10 by L.A. The Grad Team
What do you like about our products and services?

Great quality and reasonably priced. Also, many choices on photo packages.

Report a concern   December 29, 2022 — Rated 10 out of 10 by I.M. The Grad Team
What do you like about our products and services?

Quick and easy way to order graduation pictures! Love

Report a concern   December 29, 2022 — Rated 10 out of 10 by A.O. The Grad Team
What do you like about our products and services?

The prints and frame were quickly delivered. I couldn't believe the turn around from order to receiving them. The quality was exceptional for the prints and the frame! Thank you!

Report a concern   December 29, 2022 — Rated 10 out of 10 by A.O. The Grad Team
What do you like about our products and services?

the pictures came so quickly after I placed the order.

Report a concern   December 29, 2022 — Rated 3 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Prices are way too high for these products.

Report a concern   December 24, 2022 — Rated 0 out of 10 by A.H. The Grad Team
How did we disappoint you and what can we do to make things right?

I still have not received the pictures I purchased. I purchased 3 digital images and all I received was a receipt but now links to download the pictures. I even emailed the team asking about this and I still have not heard anything. Terrible experience and I want my pictures.

Report a concern   December 23, 2022 — Rated 5 out of 10 by C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

In my son's individual photo his shirt looks to be gray/silver instead of blue.

Report a concern   December 23, 2022 — Rated 10 out of 10 by K.B. The Grad Team
What do you like about our products and services?

Really fast turn around time! Thank you!

Report a concern   December 22, 2022 — Rated 6 out of 10 by M.R.T. The Grad Team
How did we disappoint you and what can we do to make things right?

Some of the pics weren’t me. Additionally 2 poses and that’s it

Report a concern   December 22, 2022 — Rated 5 out of 10 by A.C.M. The Grad Team
How did we disappoint you and what can we do to make things right?

The price is way too high

Report a concern   December 22, 2022 — Rated 7 out of 10 by B.C. The Grad Team
What could we do to improve?

One of the available picture of me, wasn't actually me, but was, another student. Aside from us being a similar size in terms of body, we don't look that similer. While it did give me a good laugh, it did limit my photo options.

Otherwise. The pictures were a neat feature and I did order two prints (of myself) for my parents and grandparents.

Report a concern   December 22, 2022 — Rated 0 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   December 22, 2022 — Rated 10 out of 10 by J.H. The Grad Team
What do you like about our products and services?

Quick service and quality

Report a concern   December 22, 2022 — Rated 7 out of 10 by C.J. The Grad Team
What could we do to improve?

WHen sending out pictures ensure that they link to the correct person and not someone else. I had to search for my photos because you linked the wrong person in the message that was sent and the attached link.

Report a concern   December 22, 2022 — Rated 10 out of 10 by G.A. The Grad Team
What do you like about our products and services?

Great service. USPS misplaced my package but spoke to Vicki and she shipped a new one for my international address.

Report a concern   December 22, 2022 — Rated 10 out of 10 by B.S. The Grad Team
What do you like about our products and services?

Great service and fast delivery.

Report a concern   December 22, 2022 — Rated 10 out of 10 by B.A. The Grad Team
What do you like about our products and services?

I love everything about your services. My pictures were great!!! Ordering online was easy and accessible.

Report a concern   December 21, 2022 — Rated 0 out of 10 by I.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I spend a good amount of money on my pictures and one of my pictures had a major printing error.


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