based on 8531 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personal assistance.
It is so difficult to get in touch with you. I have sent many emails with no response. Call and on hold forever then on to voicemail. I missed the one return call and am back in the same loop. I spent $130 for some digital photos with retouch that I hoped to have displayed at a graduation party which is tomorrow, June 10th. I still have not received the two retouched photos.
I loved the idea of this service/opportunity and would love to give you a 10. I thought the pictures were fantastic until I received them with the moving words PROOF removed and saw I needed to pay for the retouch also. I paid my first photo fee on May 22nd and then immediately commenced trying to get in touch to figure out how to pay for retouching after the fact. I finally was able to get a live person on May 30th who took my retouch money. June 9th and I have nothing. So disappointing.
Great pictures!
i Am seated in stands (left) and the only thing that doesn’t my pics better is your photographer posted at the stage and in all my pics. If I can use a zoom lense then you can too. Get your people out of the pics!
Your prices are ridiculous! You make it so only you can take pictures and then charge ridiculous money for them. Then to top it off you high pressure sales ACT NOW OR YOU'LL MISS OUT. So I ordered. Then I get spammed daily. So clearly you still have my pictures. In short bad business practices all around. Would not ever recommend a company that runs on taking advantage of people!
Quick and reliable service!
One of the 3 pictures I purchased was blurry. It did not look blurry on the proof
The pictures come out very good very detailed I like that
Pictures were good & they came very quickly after I ordered them.
Offer some more combinations for wallets plus 4X6 etc.... Not all of us need the big giant picture and frame anymore... We've been doing that since they were kids and the walls are full.
You didn’t but I don’t know anyone else who wants one
Service was excellent.
Pictures were great and variety.
Quick Service and mailing
Thank for memories
It was a great and professional service
The photo was not well focused and a poor angle.
Wow. Where do I even start? For what you charge for photos you should be ashamed. You quality is a joke. Your prices are ridiculous. I cannot even fathom how you people sleep at night.
Prices were a little steep. I did purchase some pictures but was stretching the pocketbook.
I emailed you over a week ago (5/30) since no one answered the customer service line.
We received damaged 5x7s & requested replacements. Also my daughter looks like a ghost in the magnet photos.
She’s not that pale.
Please read my email & send new 5x7s &
magnet pics.
Thanks
K. Last name removed’s
I feel these pictures were incredibly expensive. They were great but slightly frustrating with the price.
I was really looking forward to my professional graduation photos but I was upset when I received the results. The photos turned out poorly, with harsh shadows and uneven illumination, ultimately detracting from the overall quality of the images.
photos we not that great made my hair red .I have brown hair
Prices were outrageous and the photoshop backgrounds were a bit ridiculous.
The images are slightly out of focus.
Quick and great pics
the picture i ordered was overpriced and when i received it, it was blurry.
I paid for an item and want it. Communicated several times and still no resolution. I plan on sending this info to Winthrop hoping they might consider another company to handle their photography in the future. Don’t want this to happen to another customer
Pricing is kinda high. The purchasing process is easy
Fast and easy
Great picture and quality!!!
The five by seven picture was very blurry.
Everything