based on 4047 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I paid for pictures long ago. I have not received any communication regarding the status of my order. And have not received any pictures. I also have not received an email in which I could track the order.
Nice quality photo! However, I wish it was not ridiculously unaffordable! $60 for one single photo is absolutely unacceptable since you guys have a complete monopoly on graduation photos for this ceremony (and I’m sure many of the other graduation ceremonies at MSU). This means you guys likely are making a lot of profit, which is surely not going to the photographers and photo editors. Please consider lowering the prices by half at least or giving graduates a free photo of their choice. Do better, don’t be greedy!!!!
Quality of photos. Number of photos to choose from. Price very reasonable.
The photograph is excellent and it was easy to order
No real issues with the photos taken, just that the price is astronomical for just a digital image which is all I really wanted.
Super easy to receive my order. Photos look great
I had great customer service! I've never ordered professional photos like this. I made a mistake, and someone helped me fix it. 10/10
I still have not gotten my digital download for my daughter grad pic that I ordered a while ago. I received the magnets in the mail already and they turned out great. Can someone send me the digital download link?
Thanks
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The pictures were really expensive and none of them made me look good. All of my pictures were all taken at an angle that made my excess weight look worse. I got a few just to have some official photos of the moment, but it has made me so upset that I'm going to retake my pictures on my own. Additionally the green backdrop used has a stain and I don't know if that was the fault of the college or your company, but since the only picture of me receiving my diploma had that backdrop I had no choice but to immortalize the stained backdrop. I would suggest making sure backgrounds are not stained, and a mirror at the photography stop and more direction from photographers to keep us from looking bad. Additionally the only casual picture taken of me was done without warning and subsequently I still look bad.
Pictures turned out good. Easy to navigate website. Liked the ordering options.
The photos were great and turned it better than expected!
I ordered 1 photograph and I was happy with the result. The only reason I didn't give a 10 was because of the pricing. The packages are too expensive, considering we are graduates and haven't started working.
Pictures are blurry and very poor quality. Definitely not worth the money. Worst grad photo quality i have ever seen
Wall plaque
Photos turned out well, except her tassel was right in front of her face. It's ok, because that's reality and they have to rush, but would be nice if there could be one pause to say move your tassel. I still bought photos though. Thank you!
Photo quality is excellent and I was very impressed with the turn around time and how quickly the photos were received.
Thank you!
Pictures were nicely done and the quality of the finished products was great.
When I received my purchase (#VGPhone number removed8) my son pointed out that his graduation cap was on backwards for the photo. This is something the photographer should have noticed and fixed. I would like a refund for order #VGPhone number removed8. - Name removed
I never received my pictures after ordering them!! They did not show up to my house and I double checked the address listed and everything was correct
Way to expensive!
Photo was slightly blurry
I think they are way overpriced. I would have purchased more if they would have been more reasonable. I think for the quality that I got I could have taken that from my phone camera. Actually, I took better ones from my phone camera.
Beautiful photos - great job! I just wish they were a little less expensive but the quality of the photos is very nice!!
Not great photos. Very disappointed
Paid for retouching - apparently AI does it. It didn't look right. Reached out to get both photos looked at by a real person, was told it would take awhile. Haven't received any more info
The mug I ordered the text is blurry and looks like it’s smudged. The photo is clear but the text on the other side looks horrible
Great quality photos; had views of my graduate that I could not get on my own; easy ordering process and quick shipping. Truly delighted with your product and service, thank you!
the customer service is very nice to help me customize my photo.
Prices seemed a little high.