Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 5015 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 6, 2026 — Rated 8 out of 10 by A.D. Graduation Foto
What could we do to improve?

Easy to order my pictures. Pictures turned out nice. I didn't give it a 9 or 10 because I thought the costs were too high.

Report a concern   August 6, 2026 — Rated 9 out of 10 by V.J. Graduation Foto
What do you like about our products and services?

Color ,

Report a concern   August 6, 2026 — Rated 5 out of 10 by J.K. Graduation Foto
How did we disappoint you and what can we do to make things right?

Very expensive although good quality. Takes awhile to arrive.

Report a concern   August 6, 2026 — Rated 0 out of 10 by T.C. Graduation Foto
How did we disappoint you and what can we do to make things right?

extremely expensive photos, 100 photos of the same thing to sift through. most of the photos of my son had someone in front of him and he wasn't even looking at the camera. I would have still purchased them if they weren't so expensive. I would have loved to get single 4x6 prints even at say $5 each, I would have purchased more just for the keepsake, like group photos, etc.

Report a concern   August 6, 2026 — Rated 10 out of 10 by T.R. Graduation Foto
What do you like about our products and services?

GRADUATION PICTURES CAME OUT GREAT !!

Report a concern   August 6, 2026 — Rated 8 out of 10 by G.P. Graduation Foto
What could we do to improve?

I just thought the prices were high. However, I am happy that these pics were taken of my graduate.

Report a concern   August 6, 2026 — Rated 0 out of 10 by P.L. Graduation Foto
How did we disappoint you and what can we do to make things right?

I never received the photos

Report a concern   August 2, 2026 — Rated 0 out of 10 by A.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photos were ok. The cost was astronomical for what we got.

Report a concern   July 31, 2026 — Rated 3 out of 10 by R.G. Graduation Foto
How did we disappoint you and what can we do to make things right?

My photos were bent. I did order another shot from graduation but didn’t receive that one yet.
The pictures that arrived (the first order ) is clear but arrived bent I don’t think the envelope was strong enough.

Report a concern   July 31, 2026 — Rated 8 out of 10 by N.S. Graduation Foto
What could we do to improve?

I don't care for the backgrounds you offered. I chose the gray, but it looks so drab. Do you have a more colorful option? I have seen photo backdrops that have the multiple subtle colors.

Report a concern   July 31, 2026 — Rated 0 out of 10 by K.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photo we selected was from a thumbnail. When we received the 8.5 x 11, it is a blurry photo. There was no packing slip or invoice in the envelope with contact information so we could call customer service.

Report a concern   July 31, 2026 — Rated 10 out of 10 by P.D. Graduation Foto
What do you like about our products and services?

My Granddaughter was very pleased with her Plague. I (Grandmother paid for the two Plaques that we ordered. My opinion is that your Prices were very High (Costly) Sure wish we could of afforded a few Wallet Size for her.

Report a concern   July 31, 2026 — Rated 2 out of 10 by F.T. Graduation Foto
How did we disappoint you and what can we do to make things right?

Over priced!!!

Report a concern   July 30, 2026 — Rated 10 out of 10 by J.R. Graduation Foto
What do you like about our products and services?

The photos are beautiful quality! I also liked that you send another mailing to remind me to order. Thank you!

Report a concern   July 30, 2026 — Rated 10 out of 10 by D.N. Graduation Foto
What do you like about our products and services?

I had an issue with a photo and they reprinted it for free, very happy

Report a concern   July 30, 2026 — Rated 2 out of 10 by A.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

Price is way too high and one of the photos was too bright

Report a concern   July 30, 2026 — Rated 10 out of 10 by K.J. Graduation Foto
What do you like about our products and services?

Pictures were great 😊 Thank you

Report a concern   July 30, 2026 — Rated 10 out of 10 by S.K. Graduation Foto
What do you like about our products and services?

What I liked most about your company was customer service and support. I received my order with a few damaged pictures and called the day I received them. You answered the call, requested a few pictures for proof of damage and had a replacement order in for me immediately. The pictures were excellent and I appreciate how kind and quick everything was. Thank you.

Report a concern   July 30, 2026 — Rated 1 out of 10 by M.N.B.K. Graduation Foto
How did we disappoint you and what can we do to make things right?

Photos are blurry af! It is absolutely disappointing to see such output after paying this much money.

Report a concern   July 30, 2026 — Rated 0 out of 10 by J.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

Half the photos recommended to me weren’t of my husband. None of them were of him actually getting coated.

Report a concern   July 30, 2026 — Rated 10 out of 10 by K.R. Graduation Foto
What do you like about our products and services?

I only ordered 2 photos but they look great

Report a concern   July 30, 2026 — Rated 10 out of 10 by M.R. Graduation Foto
What do you like about our products and services?

Photos are great price was a little high but well worth it

Report a concern   July 30, 2026 — Rated 1 out of 10 by D.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

The mailer arrived bent and mangled. The photos inside were bent and wrinkled.

Report a concern   July 30, 2026 — Rated 9 out of 10 by K.B. Graduation Foto
What do you like about our products and services?

I like the BTS pictures with her friends

Report a concern   July 30, 2026 — Rated 0 out of 10 by L.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

I ended up buying photos twice because I misplaced the link to download them and could not get a response from you. So I just bought them again. Which sucks - but I did not want to lose teh chance to get the photos.

Report a concern   July 30, 2026 — Rated 10 out of 10 by S.T. Graduation Foto
What do you like about our products and services?

The photos are beautiful and customer service was very pleasant and informative. Thank you.

Report a concern   July 28, 2026 — Rated 0 out of 10 by A.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

Product was expensive but looks cheap and is cheap. First order arrived broken. Pathethic flimsy plastic frames. Disgusting rip off. They didn't make my child zip up his robe so he looks sloppy. Very disappointed that the largest school district with the highest budget in the entire state forces us to use this company. Shameful!

Report a concern   July 27, 2026 — Rated 0 out of 10 by M.G. Graduation Foto
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   July 27, 2026 — Rated 2 out of 10 by A.C. Graduation Foto
How did we disappoint you and what can we do to make things right?

Well, I would start off by saying that you could offer more affordable pricing for digital photos over $100 that I had to pay and it’s crazy because if you really look at the photos that you took your advertising the same photo you’re just zooming in on the exact same photo so I don’t like that I think that there should definitely be more affordable options for Family

Report a concern   July 27, 2026 — Rated 8 out of 10 by M.C. Graduation Foto
What could we do to improve?

Engraving is hard to see. Possibly needs to be bolded


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