based on 4178 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have 1 8x10 picture that wasnt completely clear which was disappointing
Three of the five photos that we were presented with were unusable out of focus or eyes closed. I can’t imagine how you guys approach photographing 1300 students. But I may have bought an extra picture or two if those were an option. So maybe hiring an extra few photographers to make sure that every student is covered and covered well would probably make you a little more money.
Prices were a bit much especially for a single 5x7
I ordered different 5x7 pictures and got 3 different ones rather than the 6 and then you doubled them. So pretty bummed about that .
You sent WAY too many emails. Even after I ordered you sent me emails telling me to email to 3 different email addresses at the same time. Even after I unsubscribed I received emails with a Father’s Day deal- you had no way to know my dad died this last year but this is something to be conscious of in the way you word promotional deals (Father’s Day deal instead of “something for your dad”) Don’t send emails after someone unsubscribes!
Pictures were clear and up close when taken while the diploma was being received.
My photos arrived with a flimsy piece of cardboard and my pictures were warped
I REALLY appreciate the pricing. There were lots of options that were affordable and very reasonable with available packages. I didn’t feel at home like we were being taken advantage of. The photos were high-quality and delivered quickly and well packaged.
I love the photos just wish there was a way to create my own package with having to select from pre made packages.
Support is first class
We are grateful to have the pictures. Most of what we ordered it perfect. One came out so blurry that we threw it out. It would be great to be able to know ahead of time if images are going to be blurry in certain sizes so we would not have ordered it.
More affordable photo packages
Nice pictures and it was good to not have to worry about taking my own
My pictures of my college grad were beautiful.
When looking at my proofs, I thought they were great yet when I downloaded, there was one I wished I could have retouched because the acne was not visible in the proof
Only 6 Shots and highly over priced for only digital prints.
great quality and choices from graduation. easy ordering too
Lower the cost a bit to make the pictures more affordable.
These pictures were SO EXPENSIVE. I would have hired someone else if I know you would charge an arm and a leg for these pictures. Like I am already in debt from student loans, be so for real.
Good quality
The close up shots on the stage and the ease of looking at the images. Also the email alerting me there were images to look at, otherwise I wouldn’t have known.
photo options were limited. pictures were not very good.
great photos for good memories
The photo prices for a digital download are criminally high. Absolutely absurd.
I would mainly emphasis on the cost, as students couldn't pay so much.
At least, just the soft copies should be minimal.
Apart from that everything is good.
She wasn’t happy with any of the photos. She was all hot and sweaty. Then paying $60 for 1 photo is a tad bit ridiculous. When my son graduated 3 yrs ago from Durand his was $29
Really liked the photos. I wish they were more affordable though. Photographers did a great job! Thank you for capturing these important life moments on film/pics!
i never received the download.
The variety of backgrounds for the posed photo, and all the pictures from the entire ceremony provided a variety to choose from.
Great quality and easy to order products