based on 4046 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pictures had an obvious mark on her face with next to her glasses. This was not something that was fixed and I would have thought it certainly should have been?
Picture was horrible. I paid $14.75 to mail it back. It’s been 2 weeks, 2 phone calls to customer service and still no refund.
Too expensive
Thank you, for reaching out and contacting the parents! Ordering the photos from 2024 has been
a pleasant experience. Parents are busy, you filled in the gaps professionally.
Photo cost for digital downloads was astronomical and the quality of the physical print I received was very poor. Additionally, I was not shown or given access to all the photos of myself although classmates received them
Glare in the glasses can’t even see his eyes
Easy
For delta college commencement, when taking a picture with the president the 2 camera people need to somehow let him and the graduate which camera to look at first. I loved mine, but noticed I wasn’t looking at the camera that had the good picture. Was disappointed. Prices were crazy for pictures. Not everyone was able to work due to clinicals and unpaid clinicals therefore not have a ton of money. Editing prices were also kind of ridiculous.
The service was quick and easy. We had the pictures with in a week from ordering. They looked wonderful too.
Professional, fast, and clear!
It was so expensive and I had to pay for pictures twice. Once when I picked up my cap and gown and a second time when I had to pay for the commencement pictures. It is unbelievable that we have to pay an incredible amount of money to go to college, pay a GRADUATION FEE that does not include the photographer fees. I talked about it with my friends and we all agreed it was an ABUSE to charge over 100 dollars for 3 pictures.
Initially, my order arrived bent. However, after reaching out to the company, they graciously rectified the issue. Beautiful prints!
Easy to order
Very expensive. Lots of upcharges on top of an already expensive photo (ex. 3 levels of expensive charges for touchups, two options to select online and third unlisted more expensive level. When I asked about stray hair removal — which was a more expensive option I had already paid for at $19 per picture—actually said “stray hair removal”— but they determined there was too many stray hairs and just didn’t do it until I called and they said if I wanted it then I would have to pay $25 per photo). It is a racket —- strictly to make money and do not care about customer satisfaction. I had to ask to refund my money on the photos that I paid for touchups that weren’t done — and they wouldn’t do any touchups or the stray hair removal unless I paid extra. I was disappointed in the photos and customer service. Given they were the only professional pictures taken, I felt like I had no choice but to take what was offered and cut my losses further.
Easy and wuick
Easy to view and order
I mean, it was nice that they were available. It didn’t take too long to receive.
They look nice and they were delivered quickly
The quality of the photo is not great. The quality of the print is not great. Always hopeful to get a print that looks better than one from the local CVS. I even got the better print. Just doesn't look nice.
Nice quality and ease of purchase
The photos were very clear and I received them very quickly !
Very easy and pictures were great
easy to order and quick delivery
Quick. Easily accessible. Reasonably priced. Pics available FOREVER.
We had an issue with our photos delivery. Your customer service was excellent and promptly provided new photos to replace the damaged photos. The photos themselves were well done, colorful and beautiful. Thank you so much
Pictures looked great! Very affordable prices, and came pretty quick. Easy to order too!
Last year we didn’t pay for our photos and this year we had to pay for everything.
The price was a lot higher than expected
Nice quality and ease of ordering.Thanks.