based on 4047 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely availability of photos to order
Multiple graduation photos taken reflective of the day to choose from
I like the ability to buy one at a time at a low cost and not in a package that costs hundreds pf dollars.
I ordered two different photos. One was terrific and the second one was blurry. For fairly expensive photos, I’m disappointed.
More options to make the perfect package
Son’s grad pic turned out great!
The aggressive email campaign after the event is too much.
I don’t understand why I paid $70 for a digital phone and did not get sent a hard copy.
Easy and fast.
We were not able to attend graduation in person so this photo is the only Picture we have of our son's graduation....very appreciated
Improve the navigation to the desired photo(s) and presentation
I enjoyed the options available to choose from. The cost was a bit high for the quantity. I like the process it provides.
Too expensive. Some of us don't have parents or families who can cover the cost and are in between jobs.
I am willing to pay expensive fee but this was 3 times that cost.
There is no flexibility in number of photos to download. I wanted an in between option. Out of the photos I wanted 4 of them. But the packages were 3 or 6 with a significant price jump.
Maybe provide an option for early purchase before the event that would be cheaper for students or price scale or allow buying individual photos at a reasonable price. Get creative and find a way to be accessible to all
Lower your prices. Geez.
Quality pic during diploma/handshake.
Love the pictures and great customer service
Online viewing and quick availability.
Improve lighting for diploma picture. Have a picture in full regalia before procession.
Take better photos. Ours were ugly and some blurriness
Everything was easy, and showed up exactly how it should've.
1) whiten teeth at no additional charge
2) let grads hold a diploma cover instead of a semi crushed rolled up paper
3) make sure the background enhances the photo. My grad in green in front of a mostly green background disappeared so I only had the white background to choose from.
4)Set up a few places at key locations prior to and after event for group photos.
I feel that the prices were way to high for the low quality photos. The photographer could have made a better attempt to take a photo that was worth paying for. Perhaps work with the school and students to encourage them to stop, turn and actually look at the camera.
I really did make an honest mistake. And ordered the wrong photos. Now I am being asked to send them back to get the right one I wanted. That is even more money I have to spent. I also wanted to order both students photos under one order and was not sure how. OS I wasted money having to pay shipping 2 times. Plus your AI did not work and you had my kids photos mixed up. I won't use this service again. Plus the photos were very expensive. you are making a fortune off of people. Really 20+ dollars for an 8 by 10.
Beautiful pictures!
You were able to get closer photos than we could and you got a couple of candid shots as well
The photos turned out great
I was glad to see some candid shots during the ceremony.
A couple of the photos were bent. I didn’t appreciate that after the expense of the photos. They should have been packaged more securely.
I felt very rushed to order in time. You had a due date to order. So when I had to ordererd a picture on canvas and I thought I had it centered right, it's not centered right and you can't even see the diploma with the name on it and it's blown up too big. I called you guys and they offered to do another picture which we don't want that background. And they wanted me to send back this old one that you're just going to throw away. So I'm left with this picture that isn't good. They needed to state that canvas when it wraps around the frame that you're gonna lose your picture that I centered.
It was very easy to order photos and they were good quality. it would be nice if you would have the ability to open eyes in your edits.