based on 4047 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything was great. Photos were great and arrived quickly. The number of photos to select from was also great. The multiple emails were definitely a good reminder to get my order placed, but I felt it was a bit too much.
They're professional and capture breadth and depth of the moments.
Received email with pictures almost immediately after graduation. Print received in good condition
The photos are very nice. Nothing was done wrong at all and I did end up making a purchase. I know that the speed of the process limits the number of shots that can be taken.
I'm disappointed that my graduate's face was obscured by his tassel, but I'm not an idiot - this is absolutely not the fault of the photographer. I also know that it would make no sense financially to shoot a burst of a dozen shots of each graduate just to find the frame in which the face is completely exposed.
The pictures were nicely composed and the process was easy. I wish the prices were more affordable, but I'm in the business: I absolutely understand.
I would recommend the company because they did a good job.
I think the process of getting the items that you is very confusing. There should be a tracking number that shows you where your stuff is and when it has arrived.
My sons tassel was stuck to his gown and wasn’t corrected and I paid to have strays cleaned up in his photos and it was not corrected.
Easy to navigate and good selection of photos.
While the photos were great, the cost is absolutely too expensive. $99 for 3 photos is ridiculous.
be sure all the shots are in focus or take 2 and provide the higher quality choice to us in our package
My son graduated this year too. Their package included all of the digital photos video clips and actual photos for a lesser price. Overall, the my daughter's photos were nice but not so much so that they cost so much more for less product.
I received a link stating that the pictures were available, and I made my initial purchase. However, I then received another link several days later, informing me that my child's pictures were now available. Had I known that a specialized set of images would be available for their pictures, I would have waited to place my order. Also, the digital copy of the pictures is quite costly when nothing is being printed.
Prices were so high for individual digital prints.
Easy!
Prices are just too high
I didn’t receive the link
I still have not received what i ordered
Too expensive 🥹
It was easy to order images were clear and we liked the products offered!
Actual photo was to dark.
Good photo choices
I KNOW this can't be done with all the grads due to shear number. . . but I did NOT buy them with my older daughter but I did this year with my son. We did official pictures around town prior to graduation day so we didn't "need" them with just the kids. The reason is I liked with the family which we could do because he was on the varsity track team so we got to do the morning of. I think having the larger selection to chose from - just him, him with us, him walking across the stage made the price point make more sense.
Group photos included truncated images.
First proofs sent were not of our grad, a make student but of a female student.
Image quality was overall poor.
Great service
The package prices are unnecessarily high. If event photographers priced products at more affordable price points, they would likely make more in volume, and increase customer satisfaction. These memories have already been captured/costs incurred. Very little incremental cost to distribute digital images. No need to gouge customers.
My photos were delivered and they were dark - 2 out of the 3 were redone and mailed to me.
Thank you!
Make them more affordable for students who just graduated in immense debt and may be continuing their education. I would have purchased more if they were affordable.
I had an issue with how my picture was printed. I have no idea if it was my error or yours but it was corrected and I greatly appreciate the customer service I received.
Incorporate retouch in price.
Fast efficient and high quality products.