based on 4046 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was very professional and we received the photos quickly. You captured the moment beautifully. Thank you.
Send me my stuff I ordered. I have never got them
More options and reasonable pricing especially for digital prints
Item sent quickly and the photo was good quality.
When the pictures arrived, I was surprised to see how dark the background was. The proofs were misleading in that regard. I also didn't appreciate that the discounted rate only applied if you ordered a short time after the event.
You send way too many emails!
They looked really bad for how much it cost to get them. My smart phone takes better pictures
Easy to order online, and print was shipped quickly. However the "your item has shipped" listed both the print and the mug we ordered and said "Your photographs have shipped via U.S. Post Office. Your mailed prints should arrive in about 7-10 business days. If you do not receive them in this time period, please reply to this email. Thank you for your business!
Customer Name:
Order ID:
Package Quantity
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1-5x7 1
15oz Mug 1
...so when a few weeks went by and NO MUG I responded to the email asking where the mug was. The reply was "3-5 weeks". You see the inconsistent messaging here. I'd suggest making that more clear in the "item shipped" email by laying out shipping times for different items.
Too expensive. Custom service people are good though.
Picture was wrong and no one has contact me back from phone message and email messages I have left. Poor customer service and poor photo adjustments that I paid extra for and can’t use - total rip off
Good quality, fast delivery.
Have more options or packages easy to order. (A combination of 3 or more pictures include in one package).
You sent me the wrong magnets. I have 2 magnets of someone else's daughter, and none of the 4 magnets I ordered of my own daughter.
Pictures cost to much
Nice quality speedy delivery good prices
Picture quality was good. Multiple to choose from.
Super simple to order and they came super quick!!
One of the pictures I ordered was blurry (could not tell until I saw the print). Online viewing very difficult.
The website is not intuitive or well-designed for the user's experience.
Digital photos were expensive.
It wasn't an easy order system. I actually got a second order, that I wasn't expecting since it was confusing.
Thank you.
Photos were close up and.clear.
Quality picture and fast service.
Great photos! I had several to choose from after completing the digital selfie. Just need to be better about communication options if errors occur. Thanks!
I was disappointed that I paid for the same photo twice with just a changed background - I didn't realize that was the case when ordering because of the copyright images floating constantly in front of the picture. I do a lot of photography, use Lightroom and Photoshop, and I thought this was a cheat to charge for this.
Nice options
Very high price for low quality and resolution images
More candid pictures would be appreciated.
The pictures were great but a little expensive.
The pictures were overly priced. So many other people would of ordered if they were not so expensive. With the others expenses of senior year they were outrageous.
Good quality and captured a silly pic as well😊
My pictures were WAY OVERPRICED and horrible quality