based on 4046 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1) The photographer used such harsh, direct flashes that it outshined my face like a desert sun.
2) Then you charge a fee to undo the photographer's inexperienced work of the harsh flash in the photo, when the investment of a filtered or indirect flash attachment would have addressed that problem professionally.
3) the price of the photo was reasonable for what I am stuck with
The photos came early and look great.
Great service! Fast and quality photos.
I have sent 2 emails Regarding my order. It was a simple question. When I received my digital image, it was Cropped. All I asked for was the same image be resent Not Cropped! I received No response after contacting the customer service email address. I mean seriously, even if I got a response that said No that would have been better than nothing.
On a side note, I would have been happy to buy more images and prints if there were more that actually showed her. I received many pictures where she was a speck in the background.
Obviously, my experience with your company could have been better.
Lower your prices!!
Quality
Enjoying the great pictures!
When I ordered pictures, I selected and paid extra to remove glare off my sons glasses and diploma and it wasn’t done. I’ve tried calling. Goes straight to a voicemail with no return call. For a few hundred dollars the quality of the pictures are very disappointing.
Kyle's picture had green circles all over it and the lighting was awful. The developing was the issue I'm sure because the proof picture was very nice in the email selection. 🤷
Not sure what happened.
I would appreciate a replacement.
It's the photo of him alone.
The other one I purchased was perfect.
Thank you,
Jodi Last name removed
For Kyle Last name removed photo
There really weren't many pictures to select from. The majority were crowd pictures so not anything I would likely buy and put in a frame.
The posed pictures were nice.
Honestly the pictures were not great and I wasn't impressed with the print quality.
Good shot
This is not something that I do . The school chose . We didn't have any input.
I sent 3 emails asking how do I download my digital photos and never got a single reply. Your system is not easy to navigate, expensive and customer service is non-responsive. I will be reporting to the school, doing a chargeback with my credit card company and giving a bad Google review. I would prefer not to but what option do I have. You do not have a phone number and do not respond to emails.
The quality of the product.
Everything
The photo was horrible quality. The sun was behind and photo was so light. In no way was this professional photo quality. When reviewing the tiny thumbnails, I did not notice the horrible quality.
The quality of the photo was excellent. I didn't receive my complete order. I ordered an 8"x10" photo which I received and I ordered a photo magnet which I didn't receive. I would like the rest of the order.
It was very easy to order the photos and download them. I can then decide how I would like to print them on my own.
No one has contacted me back about my missing photos. I have called and left a message and emailed. If I do not hear from someone soon I will dispute the charges to my credit card. Also most of the photos flagged as my child were not here and most of them were of someone of another race.
The pictures were very nice and the online purchase very easy!
Upclose pi turns and several to choose from
Love the quality and versatility!
Great idea but lousy pictures and extremely overpriced.
The pictures turned out terrible! Horrible glare! I contacted the company immediately in regard to my disappointment via email twice and phone. I was never contacted by anyone! I would never use this company again as they don’t care about customers.
Pictures are very excellent
Quality
you do a great job and you nake ordering easy!
Lower prices
Photos were bent
Photos weren’t trimmed accurately
First name removed Cridt
Too many pressured messages sent giving tricky wording to get you to order. Then I only received part of my order and one of the overly priced photos is blurry. My order stated it would take 7-10 business days and when I only got half the order the response was that orders take up to 5 weeks. Which is it. What a disappointment.