Customer Testimonials
Good service
Friendly and insightful service.
Stephen in the service department was very helpful and very thorough when he worked on my bike he helped me make decisions on how I should proceed in restoring my bikes. I can consider him to be very professional and very courteous. I can’t express enough how much I appreciated his help.
They changed both tubeless tires and tape in just a couple hours. I was shocked at the speed.
Honest Transparent Repair Services and accurate!
Absolutely love my new bicycle.
Fast, friendly service.
Great service, BikeMart went over and above on everything! Matthew was very helpful showing me everything about my new bike. He also got me fitted and the rack installed on my car. This was my first bike so he took the time getting all the accessories lined up for me as well so I will be trail-ready!! Couldnt recommend them enough!
Great service, employees are super nice and helpful especially when new to biking. They are willing to explain everything.
I brought my bike in for repairs and was informed they wouldn’t be opening until noon due to inclement weather. Despite this, they welcomed me in two hours early and repaired my bike promptly while I waited. This will be my go-to shop, and I highly recommend them to anyone in need of an excellent bike shop.
The team at Bikemart prosper is awesome! They really enjoy what they do, and it shows. We have purchased 2 bikes from this store, and brought them in for service. Every team member has gone above and beyond.
Great service! Thanks!
Great team explaining my bike issues, what could be a problem before diagnosing, what to expect with $ for service, communication, overall wonderful experience. Kids love the bikes, they're like new!
Eric was a great listener, knowledgeable, and incredibly helpful in finding road bike accessories and parts. He was equally knowledgeable in mountain and gravel bikes. Great personality as well.
Service
Friendly and professional
Liked the service and attentiveness when repairing my kids tire.
Very friendly and professional.
Everyone is very nice and helpful
no problems, nice staff
the services provided was outstanding, timely delivered as promised
Darren was super helpful. Thanks again!
The new facility and also the knowledge the person I spoke to have had
We have bought bikes from Bike Mart before. Owner Ken invited us to the West Prosper/Frisco store and he shows us some e-bikes and we test ride them. Ken is a very close friend of ours and he ordered a Towne for me and I will take delivery when it comes in. We have also had great service and advice at BikecMart
Brandon was very knowledgeable and great service
The work done was quality and quick. I was pleased at how affordable it was.
Love the new bike. Smooth, light, and beautiful. Even tho I ate it on my test ride, I look at it as a welcome back.
Great service, very attentive, great bike for affordable prices. They even offer layaway!
I will be back.
-Shavez A.
Very well informed and friendly staff. Really enjoy coming down to the store every time!
Great experience with knowledgeable and helpful Service Manager (I believe his name is Albert?). I had a bad service experience at another triathlon-focus store and decided to try Bike Mart for a service issue. Will definitely return based on the service experience.
From the moment I walked in, I was greeted with courteous attention, was able to address my questions, and was directed to the right solution. Not only that, they were able to find the best solution for my needs. Services was impecable, and my bike is better than new.