Customer Testimonials
Brian took extra time to explain the use of cleat shoes and their effects… much appreciated!
Staff is friendly and helpful and service prices are fair
Friendly staff, great service.
All of the service folks were wonderful and helped us a ton. They are a great team!
Great, knowledgeable service with no sales pressure.
The sales people are knowledge, friendly & don’t push you to purchase. The people at the service desk are very helpful & explain the service process in full.
They were very knowledgeable and helpful for a person like me who has next to no cycling experience.
Your techs are great at diagnosing my bike issues, ordering the parts (if not already in stock), and notifying as soon as it’s ready to be back on the road.
Bike Mart is my go to place for my bike’s service and repair!
Knowledgeable, friendly staff. Great selection of bikes and gear. I’ve purchased several bikes from Bike Mart in both McKinney and Prosper and the products and services are excellent. I appreciate locally owned businesses who engage in the community and highly recommend this shop.
Friendly and knowledgeable people there, store is clean and organized.
The staff were great!
Was kept updated on service timeframe's.
Brought bike in for service and work was completed as promised.
Friendly clerks
Very friendly and helpful in the service department. Quick turnaround and work was done on promised date.
Everyone was friendly and helpful. Nice assortment of product.
I had a great experience at Bike Mart! The customer service was excellent, and the turnaround time was impressively fast. Honestly, I was a bit hesitant at first because I assumed their clientele mostly consisted of serious or professional cyclists. I didn’t think they’d be interested in repairing my 9-year-old grandson’s bike, which is far from high-end.
But when I called ahead to explain, they were incredibly kind and welcoming—no hesitation at all. They encouraged me to bring it in. Although the initial pickup date was scheduled for a Saturday, the bike was ready in just a day or two. To top it off, they even rolled the bike out and loaded it into my car for me. That level of service really stood out. I truly appreciated their help!
Staff was knowledgeable, friendly and attentive.
Great prompt service friendly staff easy to communicate with leaving happy!
Friendly and fast service
They did a great job and provided a great service.
Friendly knowledgeable staff that are fellow cyclists. RBM has been my LBS for decades. Always great experience.
Excellent diagnosis and reasonable price to fix the exercise bike.
Colton was great! He helped us find the perfect new bike upgrade for our son and he went above and beyond. Very satisfied!
Friendly people that help. Especially Colton.
Products are name brand and reliable.
Customer service is exceptional.
I had a very good experience with Chase
Brian is an excellent employee and provided me with the utmost customer service!
Service is excellent. Friendly, helpful staff make shopping a good experience. Good product selection.
Friendly and fast service on bike repairs and maintenance