Customer Testimonials
Walked in and was helped immediately. Was there to get a bike for my older daughter, and after asking about the size of bike my younger daughter should be riding, ending up purchasing a bike for her also. Was able to trade in the 2 bikes they currently had and they had the bikes with the bells my girls picked out ready for pickup by the time we got back. Great service!
The whole staff was helpful today!
They have a great service center. Everything is always done in a timely manner even when I come in needing maintenance last minute. I usually buy nutrition online but when I need something in a pinch this location has me covered. This store is exceptional along with its employees.
The entire Staff at Bike Mart is very knowledgeable and friendly. They listen to your needs and put together a solution. Excellent Customer Service.
Fantastic customer service. I needed a last-minute bike fixed because I was going out of town and Chase knocked it out of the park for me.
The guys at Bikemart are great! Very helpful, and kept us up to date on our order. No wondering what's going on! They actually pick up the phone and call with updates and/or any issues, which is becoming a very rare thing. Very appreciated!
Friendliness and knowledge
Great help, great service. Very happy with the store.
Great service and great products.
Easy check in for bike service… and the quote and services were well explained and accurate .. no surprises . While I waited I shopped and was assisted by another knowledgeable associate who answered my questions
5 out of 5 stars for Alver at Richardson Bike Mart in Prosper!
Easily one of the best customer service experiences I’ve had—retail or otherwise. As someone new to cycling, I walked in feeling a bit intimidated and unsure of what I needed. Alver quickly put me at ease. He took the time to explain how my bike works in a way that was easy to understand and helped me pick out the right pedals to upgrade my ride. His patience and knowledge made all the difference. I’ll definitely be back to gear up for more rides—all thanks to Alver!
Bike mart service is great. They always provide quality service and treat customers well.
Always a good experience going to Bike Mart. Quick quality is always great!! Thank you guys!
Extremely helpful
The convenient location,still testing the product, service was Good!!
Great service and advice. Created some loyalty out of a first time customer.
Great service! Took care of my flat tire on the spot. Very friendly & caring. Love BM!
The service very friendly, helpful and professional.
Your range of bycicles is superlative and you always have what I need from wheels to presta to Shrader convertors. Your staff is friendly, helpful, and patient when I can't make up my mind.
Extremely helpful and knowledgeable and polite.
Good service
Colton was friendly and answered tons of newbie questions. It was very much appreciated how he did not talk down to me as a beginner.
Everything! Thank you 🙏🏽
The service department was professional and kind. Alvar (sp?) was great and very knowledgeable!
He got my recumbent bike working great!
Great service
The prices were fair and I received my bike back the same day.
Always awesome friendly and knowledgeable service. I bought a new cassette for my Cervelo and they installed it for free. Thanks.
Nice guys, very knowledgeable. Treat customers like friends. I absolutely love the place.
Wow, my xc bike really needed a service after many miles. What a difference it made. Great work and full overhaul in less than a week.
Friendly & knowledgeable staff, and also high quality selection!