Customer Contact Testimonials

All the representatives have been very helpful and quick.

Customer service. Everyone I have dealt with has been very courteous.

Raintree Systems has a remarkable team! They provide excellent customer service to their clients and resolve issues quickly.

Christine, Morgan, Mary, Indhu, and Donna are amazing to work with!

Raintree is a great company to work for their employees seem to love their work and are super responsive to requests and issues that may come up.

We have been using Raintree software since 1996. The software is user friendly and the company reps have always provided the highest level of service.

Really like the communication components to Raintree. Very helpful for staying in touch with families.

Always available to assist!

SOOOOO helpful, kind, patient, etc. She was great!!!

Your representatives know how to fix the problem, and very friendly.

patient, helpful, quick response

Raintree is very responsive and truly wants to listen to its customers, has a flexible product and does not seem to settle for a one-size-fits-all approach.

Very Knowledgeable and quick to respond.

Rita Leftwich is training our clinic on EMR, and she has been phenomenal. Her instructions on what to do and why to do it are on point. She is detail-oriented, which is extremely beneficial to us as her students. She is extremely patient and has graciously answered our barrage of questions. She has taken the sting out of what could have been a painful process.

Personable and Knowledeable

great system - needs a lot of attention during initial setup.

I love the customer service, the user groups, the financial reporting, and the availability of the knowledge base. Having access to these things allows my organization to function at a much higher capacity.

RT continues to provide positive and innovative changes. The measure of a company is how it responds during unprecedented times, and RT has responded in a way few companies could. Th

Thank you!

Terry

I have such a good rapport with everyone that I speak to. They do their best to understand what I am experiencing and resolve the issue or answer my questions. Very thankful for this😊

Raintree really cares and listens to their clients.

Raintree/it's representatives continue to be responsive to our needs and we've continued to see a reduction in lag time between presenting a problem/issue and having it addressed.

Always helpful in answering my questions.

I'm a big RT fan! I love the staff at RT that are always willing to help me. Recently Tauri and Toomas have been helping us with some dedicated engineering and I very much appreciate their insight and knowledge. Teresa English is a fabulous person (in case you didn't already know). She helps me out literally whenever I need help. I don't know what I would do without her. She is kind, caring, intelligent, and a super hard worker. Shout out to BI Siim too - he helps us with the BI tool and is very smart as well as excellent at explaining all of the reports and the numbers that are generated in BI.

They keep at things to tackle problems. They listen to clients and are persistent in attempts to improve.

great service. We're very happy

Response time on issues is great

They are very responsive to questions and offer resources.

Committed to providing a superior service.

I love the support and training. All staff are extremely helpful and responsive. The reporting in Raintree is phenomenal from a financial standpoint and a productivity standpoint.

Raintree representatives are knowledgeable and patient. They take the time to explain what needs to be done and why. Once I understand the premise behind what I need to do, I not only don't need help on the issue in the future, but I am also able to figure out how to resolve similar issues on my own.