Customer Contact Testimonials

Always helpful.

I appreciate that Mary works with me and stays on the phone until I actually get it.

Thanks Mary

June (First name removed Comprehensive Health)

Your Your customer servicw is the best by far. I like all the communications during my initial setup.

They are quite responsive and helpful and always available when I need them.

Karen was very responsive and in addition to assisting me with my current issue she was willing to discuss some other non-related issues and help resolve them as well.

First name removed

Very knowledgeable & helpful; they go the extra mile to answer your question or put you in touch with someone who can.

The RT product is great software and the team is committed to improving the software and makes a lot of effort to do so. I think in the past 3 months there has been an improvement in response time in netsuite. Also I can't speak highly enough about Kathryn. She is in touch with therapy practices and understands our concerns and works very hard to make everything go smoothly. If I had to say how things could improve even more would be to have a programmer available to work more regularly on enhancements.

POLITE AND VERY HELPFUL

I usually deal with Chris Long he is very freindly and knowledgeable

My new customer rep, Karen Spurlock, is great! She is always quick not only to respond to my issues, but also to resolve them.

Willingness to work with us so that we have the best product available for our needs.

Consistently near perfect uptime of hosted software, and minimal software bugs or problems. Raintree staff has always been knowledgeable and helpful.

The people are good to work with.

As an example, I appreciate the very quick response I got just this week to my request for a Raintree document. In the past when I made this same request, it took several weeks. This time, it was done the same day.

I like working with a company that is a family owned company (like mine) where the value of helping the success of my company is transmitted all through the culture of the company. The entire company realizes that if they help me I can get to the level of working with the patient which is my core business.

They resolve problems very quickly!

Representatives attend to my needs in timely manner and very helpful.

Response time, First name removed employees are polite and friendly, they can always answer my questions or direct me to First name removed person who can answer my questions.

very helpful and always there willing to help

The representatives of Raintree are prompt and courteous. They make obvious efforts to provide the best program and services.

They are quite detailed and will work with you until the issue is resolved. They also help you to understand the how and why so that the customer is empowered to be able to do more things within the software.

They are very pleasant and get your problems solved in a timely manner

Still very early on in our experience with Raintree, but so far very thorough and professional. Seems to have a lot to offer.

So far, I have been very pleased with Raintree. Everyone I have talked with has been very helpful and kind. I hope that the great service will continue as I get trained and begin working in Raintree.

Presently I am very pleased with my Rep Mary Hunsaker and Kriti Kheara they have been very helpful in getting our program in to custom. They are both aware of compication I have been having and doing everthing they can to fix.

tech support for our hosted server is amazing, with fast and professional service everytime we have needed it. In addition, our development and support teams (Karen spurlock,the entire team in Estonia , especially Rait and Kalmer, and many others in Temecula etc) show a passion and dedication for what they do that is remarkable.

Very courteous and knowledgeable.

Always available and always helpful

They are always very professional and friendly.

Donna and Tracy have been great about answering questions quickly.