Customer Contact Testimonials

I love all that this system can do and look forward to learning what new features our upgrade can offer. Whenever I call because I have a quick question or concern, 99% of the time the representatives are able to help me and if they can't at that point, a case is created.

That it's always changing and improving with the times to make the work easier for the staff, doctors and patients.

The system keeps improving daily. Need to have good support in constant communication. EMR is my only consistent issue. Always happy to help me with any issues and follow up.

We have been with Raintree since 1995 and have it's representatives to be most helpful and responsive to our needs.

Representatives are very professional and extremely helpful!

Quick responses and friendly, helpful people.

Responsive and helpful.

feedback from new hires is very good, especially from those who have used other systems.
They tell us Raintree is easy to use, and has many features they didn't get with previous systems.

I have called 2x today and had the pleasure of speaking to Chris. He has been so friendly and very helpful. He is a great example of great customer service. He helped answer all my questions and helped me to get my issue resolved.

usually very quick & friendly solving problems

Always knowledgeable and ready to help to resolve any issue.

Very helpful and prompt service with solutions when a problem arises. We have been using RT for 10 years now, and it is a pretty easy system to use.

The most important asset Raintree has is the people that we work with and their knowledge of the medical field we are in.

I like the ability to look up help and to get access to help via the phone. The system is extremely robust.

The product is solid, the customer service is stellar, and the innovation is spectacular. I have been singing Raintree praises since we implemented it in 2012.

Great team to work with, very responsive to issues!

Yvonne is a wizard at Raintree! She is kind, always prepared, and ALWAYS resolves the issue. A pleasure to work with!

Raintree Staff has always been great to respond to our questions, inquires or problems quickly. They work with us to figure out the issue and come up with a resolve.
Thank you

Karen with customer service helped me set up a new therapist in a new discipline in Raintree. I had multiple questions regarding multiple tables, etc. In no time, she walked me through the whole process, and I was confident the task was accurately completed. She was extremely thorough and very pleasant with which to work.

they are so easy to work with..

They are friendly and helpful.

The Raintree support team is extraordinarily competent and the service is friendly and responsive. There is constant ongoing work being done to update and improve the software in response to the needs of the end users. All in all a fabulous company to do business with.

Raintree has excellent customer service with outstanding engineering support.

Lynette was super helpful and always very friendly. She listened to my issue and found a great solution for me. Thanks for the great work.

Joe Altieri - District Manager
Kids S.P.O.T.

Everyone is friendly and very patient. They are willing to help you even with the smallest problems you may have.

Raintree documentation software is extremely user friendly. Raintree support staff are helpful and quick to respond to requests and questions.

Beginning from the first call with our implementation team, our experience has been professional and we have found all the staff with whom we've interacted to be knowledgeable, proactive, and extremely helpful. Our practice is six months into live work, and we could not be more satisfied. Raintree was a large financial commitment for our small organization, and we are still learning, but we already believe it's been one of the best commitments to strengthening our infrastructure that we've ever made.

Every one is very knowledgeable and listens to your needs

We continue to learn some of the vast capabilities that Raintree has to offer us!! It would be so nice to learn these things all at once in the beginning, but it is just too much to absorb!! I continue to be amazed and thankful as I learn different ways to track business analytics about our practice. We have a challenging practice to merge and getting some of the special projects or needs for our practice has proven to take more time than anticipated, but we are completing them one at a time!! It is important that Raintree is a flexible product to be able to adapt to practices that are not the norm. We look forward to the yearly conference where we learn so much and get such personal attention to details. We will miss being in person this year, but will look forward to the virtual conference!!!

Very pleasant to work with.