Customer Contact Testimonials

Our Representatives are the best

Everyone is very friendly and tries to help.

The economic results. The problem solvers on your team. The number of different ways to solve issues.

Karen did a great job researching my question, asking if she could call, asking if it was a good time for me. She researched the question, called me back a short time later and answered the question AND showed me where to find the answer in the future. Was very impressed. Thanks Karen!!

They are always available, pleasant and very helpful while I'm still newly learning RT.
RT has raised the bar for client support!!

Very helpful and pleasant!

Karen was helpful and friendly. She was able to take care of my issue while I was on the phone with her.

Very responsive, took care of my issue right away. Thank you!

The system is easy to use. If I have any issues, I hear back from someone pretty quickly with a resolution.

I love the product and the staff we work with are wonderful professionals!

Very professional representatives, at least those I have ever spoken too. Thanks.

I like the difference it has made in our processes. We have a ways to go, but it has helped us.

Kind courteous patient friend gets job done

The system is easy to use for both the clinical side and the back office.

Reps are generally very responsive and timely in addressing issues. The software is highly intuitive for documentation, which I very much appreciate as a clinician. But the under girding of the system does require some tweaking at times, which (as a clinician) I am not capable of addressing. Raintree has an online communication system for documenting issues where we require their assistance. The responses from the reps are always very timely and helpful. They are generally patient with assisting those who do not speak or understand tech.

Friendly and helpful

I like that sometimes when I put in a case for support a rep will call to discuss rather than just go back and forth with messages. It's so much easier to explain an issue when both people can be looking at the same screen.

The phone representatives are quick to resolve problems and very pleasant to work with.

If I run into an issue, I am able to reach out and get it resolved quickly.

Your product is the best and most cost effective thing out there for pediatric medical EMR, billing, collections and statistics.

Problem was solved very quickly and easily understandable communication. He made a couple of quick recommendations for computer lock time, no sales!

I cannot say enough good about the representatives that support me on my calls. Lori and Evon especially are always so very helpful and just a pleasure to work with.

Friendly and they get the issue resolved right away.

Mary Arreguin has been very helpful with our transition on the patient dashboard.

The reps!

Your company provides an opportunity for clients to be creative in how they would like to work. Your representatives are the best in personality and helping what direction to go into. But I find that the project flow can be a bit time consuming on some tasks. But great things come to those who wait :)

Great quick response.

VERY HELPFUL AND EASY TO TALK TO. EVEN IF THEY CAN'T HELP YOU ON THE SPOT THEY IT WONT TAKE LONGER THAN 24 HRS FOR THEM TO FIGURE OUT THE PROBLEM

I always get prompt and courteous help. Great to work with.

prompt and helpful tech support