Customer Contact Testimonials

Raintree representatives are great. All very friendly and helpful. I would recommend raintree to anyone looking for a new EMR system.

Always helpful

I like the ability to make templates. It makes the eval writing process so much faster!

Thanks again for your continued support :)

Raintree gives u a great format to do both medical documentation and billing.... also the company let’s you customize many things to fit the needs of your company. The representatives are helpful and work well finding the solution to any issue. It is both a secure and user friendly program.

Whenever I call with an issue they are very knowledgable. They try to resolve issues on a timely basis.

Lynette is always awesome help!!

I like the willingness to pursue new ideas and make changes that are needed for the customers

Very nice and responsive.

Very helpful and knowledgeable

All the staff at Raintree is very helpful. Any issue or changes that we have had they get someone to help us quickly. Thank you

So very helpful and patient with issues/problems we are having, especially now with all the changes for telehealth.

Always patient and ready to help.

The individuals at the helpdesk are extremely friendly and seem eager to resolve our issues.

I have been very pleased with all of the working relationships that I have created with RT representatives. We have had our struggles and someone is always there and willing to help. RT is a big, capable program that I am sure that we have much more that we can expect as we improve and grow with and into the system!

The rep actually solved the issue. I'm satisfied. Thank you!

I really like that Raintree staff are so friendly and helpful. I have built a repore with many of the reps, Lori, Lynette, Morgan, Shelly, Chris and Jatin. All have always been more than willing to help me not only solve my issues but to understand the solutions. Thank you Raintree.

Raintree support is very knowledgeable and provides timely feedback. Their help and training throughout the COVID-19 crisis was exceptional. The software is user friendly and adaptive to our therapy and billing needs.

Great customer service, great EMR!

Great service when call in for urgent matter

you are there for us when we have a crises- and response time is pretty quick-

Your response to COVID-19 and the changes you have made in the past several years is unbelievable. More than just a software company, there is a heart and passion behind the product which would be tough to match.

Thank you!

I really like using Raintree. I like that you are constantly using feedback to improve the system. I have had great interactions with our implementation team so far, as we move onto regular customer service, I hope we will continue to have a great experience.

The Raintree company is always accessible and willing to help. They resolve matters quickly and work directly with the client to provide the best therapy possible.

Very responsive and very patient with us non IT people :)

So far, Raintree has provided amazing customer service and provided so much support in helping us transition to their EMR. We are very grateful for the excellent communication and support!!

Your representative was able to quickly see the problem and was able to solve it within 24 hours. Awesome!

They have been quick to meet the changing demands of our industry during this time of COVID-19.

Mary, our CSA, has been wonderful about adding appointment types and modifiers for telehealth services. She and the Raintree phone representatives have been kind, patient, and extremely helpful in preparing us for the scheduling and billing of a whole new method of patient care. It is so comforting to know that whatever new challenges we may face, Raintree is always there to help us prepare for it.

I've been very happy with our reps and engineers. Responsiveness and understanding to our issues is great. They seem to listen to our needs and try to understand our unique issues. Thank you!