Customer Contact Testimonials

Very supportive, fast responses to issues

What I like most are the friendly representatives who return your call promptly. Always courteous! Whom ever answers the phone will make sure you get the help needed!

Great improvements in customer service and responsiveness.

Thank you!

Raintree has com a long way over the past 13 years that I have been working on it.

The employees are very courteous, knowledgeable and helpful.

I have worked with some really great people within Raintree. The representatives are always kind supportive and never mind educating me on how and why things are the way they are.

Support is amazing and is very helpful. The program is fairly easy to pick up.

I like the customization available to make the system perfect for our practice. I also appreciate the time and precision put into it by our implementation. I was so eager to get started immediately, but I'm now seeing how invested Gina, Tina, and Attie are into making sure we cover every single base and we don't rush a good thing.. it's clear to me now that the perfect system indeed takes time.

We are only just implementing, but our experience so far has been that our rep, and the team, have gone above and beyond in making our transition a positive experience, by listening to our needs, encouraging us, finding solutions for us in our niche market, and helping us customize Raintree so that it truly works for our needs.

Very detailed training and support team is a great asset so far in our transition.

Always very helpful.

Your representatives solve problems in a courteous, timely manner. They explain how to fix a problem step-by-step, which helps me to better navigate through the system the next time I have a rejected claim.

Chris was very helpful and friendly today. I called in with an issue. He resolved it quickly and, even helped with 2 open cases.

Lately one of your representative Lori has been a great help in transitioning into the new upgrade we had recently.
She is also very friendly when assisting me.

Works well for our business needs and the areas that I have trouble with I am able to get consistent and timely assistance .

I love the people at RT. Everyone truly wants to be helpful. I'm appreciative of the help we've been getting from Teresa, Erkki and Timo of late. Teresa English is invaluable to me.

Raintree provides very good customer service and are responsive to our needs.

Speedy response for help

They are helpful, knowledgeable and quick to answer questions.

Love the hotline. Everyone is so helpful especially for those of us who are just beginning to use Raintree at the administrative level.

I appreciate the therapy focused documentation. Speeds up documentation and helps assure all areas are completed.

When we have issues, we speak with real people. We do not just communicate via email. Additionally, they are willing to go above and beyond to assist in getting things done.

I appreciate them taking the time to come online and shadow me on the computer so they can walk me through steps.

Staff is always helpful!

I currently work with 4 different medical softwares and Raintree is by far the most user friendly. The staff is very polite and knowledgeable.

Support is quick to respond and resolve any questions, concerns or issues.

So happy with the customer service, any issues are resolved quickly.
Very peasant staff that are a pleasure to work with.

Everyone is always very helpful when I call.

We just started working with Raintree team and finished our kickoff call. So far our implementation team is very responsive.

Very organized training and easy to reach representatives.