Customer Testimonials

When I drive away from general rv it’s been go to know the issues that I was dealing with are resolved.

In my opinion, they have an excellent crew there. I did have some problems in the beginning, but they were able to quickly and efficiently. Take care of those problems and I was able to get my first travel trailer that was the most exciting day of my life. Thank you for all that helped me get through. I appreciate you, look forward to doing business with you in the near future.

We have a new purchase, we discovered a lighting problem. We talked with tech support determined the camper needed to go into the shop. The service staff was amazing, it took some time to track down the problem and correct. I felt the staff was very professional in the way they handled the issue. The job was completed in the time frame we needed and went on our way. Thank you for the outstanding service.

The best thing I liked was the fact that you had the item right there in stock and I was able to pick it up the next work day. And the man I spoke with knew exactly what I needed and he answered my questions right away that tells my wife and I they know how to keep customers coming back 😊😊

Corrected problem timely.

They were gracious and helped us secure some lunch since we were on vacation and had no car!

Easy to schedule the work, check in process was seamless, and liked the fact that my camper got general inspection for free.

The staff was phenomenal. Chris Amir amber Shelby were absolutely fantastic. One of the best buying experiences my wife and I have had.

The knowledge and experience when it came to the entire process of buying a camper!

we are able to diagnose the issue that i have with my cummins generator.
the rest of the story is get parts from cummins mfg. co. to support the generator.

Being an out of state buyer, I was very impressed with the sales and financing staff. Once I arrived I continued to be impressed with the staff. Sam and Cami did a great job making me feel comfortable with my new RV.

Everyone at General RV of Brownstown treated us with respect and like family. They l came within our budget on the new camper and gave us a very fair amount for our trade. Corey was very thorough with sales Amber & John from service made sure our concerns were addressed and taken care of on our new RV before it was delivered and scheduling delivery was seamless. During closing, Joe in finance was professional yet very comical and had us laughing. Adam who delivered our fifth wheel did a phenomenal job placing our new rig where we wanted and even helped us level it. Our experience from start to finish was exceptional. Not to mention we walked the red carpet rocking that VIP status the day we did our final walk through.

Thank you to everyone at Brownstown!

Everyone was very pleasant, helpful and professional! Great service experience!

Although our repair took very long it was not the fault of General RV, they were waiting for warranty approval.
The entire time the service associate Chad at the Brownstown location kept us updated. He was very helpful in helping to get the repair done as quickly as possible.
Once the warranty work was done Chad made sure we had our unit back as soon as possible.
Chad was pleasant to work with he was very efficient and knowledgable.

⭐⭐⭐⭐⭐ Outstanding Customer Service – General RV Brownstown

My wife Tammy and I own a Class C RV, and over the years we have seen a tremendous improvement in the service department at General RV Brownstown.

On our recent service visit, Chad, our service advisor, went above and beyond from start to finish. From my initial phone call, Chad understood that we had an upcoming camping trip and made sure to get us scheduled quickly. He kept us informed throughout the entire process, provided regular updates on the progress of the repairs, and even took the initiative to help get the service started himself on the day we dropped off the RV.

Chad’s dedication, communication, and commitment to customer satisfaction made a significant difference in our experience. He worked hard to ensure everything was completed on time and to our satisfaction, allowing us to confidently prepare for our next trip.

Thank you, Chad, and the entire Brownstown service team for the excellent customer service. It is greatly appreciated and did not go unnoticed.

Bryan & Tammy Kujala

The people!

Very organized process, very thorough!

Everything was great from start to finish.

To the point no waiting for answers

All goid

Friendly

They kept me apprised of situation with my RV and completed the work earlier than they told me they would

I like how they take pictures of work as it’s being done

Service advisor was knowledgeable, prices were reasonable. And they took care of what they said they were going to.

Everything went smoothly and it made the process go great!

Professional and caring sales person (CJ), friendly and stress free environment.
Excellent service and delivery team (Steve), great management and staff team.
Very happy and satisfied with my purchase at the General RV.
Thank you,

TomTree was very patient with me and my husband.

Sales team was amazing! Parts and service
Team went out of their way to help me! Sales manager was a great guy to work with! And the finance department did a great job! Perfect dealership they got everything right absolutely amazing!

Prompt response to questions and service and f/u to be sure it was adequate.

This experience was amazing thank you so much to Paul and Mike for their time, communication and just simply going the extra mile in assisting us forever grateful.