Customer Testimonials

Great experience all around. Everyone from sales, finance, staff at Salisbury, NC…it was such a wonderful experience! I would highly recommend General RV and the staff at Salisbury to all! Thank you all!

we bought a new trailer
great walk thru
great sales persons Brian and Chris
awesome hitch assistant Shawn
we had truck problems after several techs were unable to resolve our issue general RV took our trailer to our storage facility for us.

Every one was very nice and professional

They went the extra mile and did a courtesy inspection. The found an (unrelated) issue and remedied it. Everyone we came in to contact with there was customer-centric, courteous and had a high level if expertise.

Because of new management is why my rating was high. Before I would have never walked in there again. It is so nice to have a complete change of mind. Even the energy of that place felt much better. I will definitely consider general RV when I do my next purchase.

We called while we were traveling with some issues and Warren said to come in and they would try to help us. Not only did he help us, he had Joe help us within 20 minutes of pulling in. They both did a great job and had us on our way in less than a couple of hours with everything taken care of. Thank you to Warren and Joe

The friendly people.

Lori was fantastic- knowledgeable and helpful. We had a lot of work done and she kept up up to date throughout the process! great Job!

Great walk through. Bill was very informative. All associates were pleasant. Robert did a great job delivering the trailer. They winterized the trailer before delivery which was imperative.

From the moment we met the salespeople at the RV show everyone was very attentive to our needs. Picking up the travel trailer at the dealership was very informative and all my questions were answered. No one ever pressured me into anything, options were given and options were taken. The whole process was actually nice.

I was in for service and they kept me informed through the whole repair.

They did everything they said they would do. I was very happy with the service.

Efficient service department and pleasant sales department

Everyone at General RV quickly answered all my questions and went out of their way to order parts and quickly install everything that I ordered without me asking them to help me.
I felt like their only customer even though they were very busy.
The customer service at the Winter Garden General RV is outstanding.

Part I needed was in stock

The staff is very friendly and knowledgeable.

Our service rep, Frank Henderson, explained every repair and requested check ups before and after work was done. He took time to check on us and provide updates while we waited for our RV. He even assisted us in locating a tire repair service nearby. Our service technician was knowledgeable and professional.

Quick and friendly

Warren provided total customer service answered all of my questions.

The sales process was extremely good. My salesperson Kristina worked on my behalf to negotiate a fair deal. We were treated very good when we picked up our RV. Everyone was friendly, nice and willing to answer questions and help us out since we were first time rv owners!

I especially appreciated that Olivia kept us up to date and stayed in contact with us regarding the progress of the repairs on our trailer. All of our requests and concerns weee addressed.

I had to change pickup appointment several times and they were able to accommodate me. All personnel very pleasant when picking up!
Finance manager the best!

All the people that my wife and i came in contact with were very friendly, smiled A lot and seemed to be happy. Very helpful.

Very friendly and efficient staff.

Jessie the office manager was great to deal with.

Friendly, knowledgeable and well informed

The team was very helpful and go me "back on the road" in time for my scheduled weekend trip!

The team successfully identified and resolved the issue promptly. Additionally, I appreciate the program’s priority service feature, which ensures timely assistance while utilizing your vehicle. A special commendation to Kristin, who demonstrated exceptional professionalism and courtesy throughout the interaction.

Everyone was very knowledgeable and professional. Friendly staff. No high pressure tactics. Well organized. We will buy another unit in the near future.

I had a rough start dealing with them. But then, my advisor Shawn Robey went the extra mile and really tried to help me with all the issues I had with my coach. I want to say thanks to the team, and I would for sure recommend a friend.