Customer Testimonials
Friendly, knowledgeable staff.
Good range of bikes- the flat bar, road tire, no suspension city bike I prefer seems to be getting rare. My local Trek shop is conveniently located and provides good service as well.
caring, qualified people
Jermony (service manager) and Joe (master tech) work on all my bikes: Lyskey, Moots, and Trek. Joe serviced a Moots Fat tire to convert to tubeless. PERFECT work again! Some of the best service.
Quality product and great service from Dennis when I came to pick up my online order!
Oliver was great! He and the entire staff were very helpful and informative! Definitely coming back for any of my bike needs!
Rylie, Joe and the whole crew are top notch, knowledgeable and a pleasure to work with. They've been servicing my rides for the last several years. Highly recommend!
very good service team, very friendly, very eager to help solving repair issues
Good folks, cool bikes
Super great help, friendly, great gear and service. I haven't been to this store much before but will be back a lot in the future.
Good maintenance department and customer service.
Friendly staff; didn't try to sell me add-on services that weren't appropiate for now.
I like the staff. Very knowledgeable and attentive.
I purchased my Trek road bike at Trek Palm Desert. I’ve brought my bike for service and repairs at this location, time and time again. Their professionalism to customers from the front office to the Techs are one of a kind. It is comforting to know that due to their quality service or repairs, my bike will not fail while I’m on the road. They provide quality parts, costly but worth every penny. I will certainly recommend Trek Palm Desert to others.
Thank you to all staff at Trek Palm Deset!!
They are very friendly and easy to talk to. I like the people who work there and the owner, too.
Expertise, professionalism and friendliness. It doesn't get better.
Pleasant, knowledgeable staff who make you feel comfortable
Options available and provided. When a part was going to take some time to arrive, I was provided a loaner bike. Very cool!
knowledgable staff!
Just had a winter tune up during the “winter special”, and although it took longer than I thought due to parts ordering, it feels like a brand new bike, They helped me reload it on to the car rack. Always friendly service.
Good work, friendly staff.
Service is great. Knowledgeable mechanics, quick service, everything done well the 1st time.
Adam, the mechanic, is one of the best mechanics I have ever encountered. Trek dealers are the best.
Ian at the front desk was very nice and engaging. I have an older Cervelo that needed a tuneup. Everything was explained and the communication was great. I’ll be taking my bike out this weekend to see how the old girl feels, she looks so fresh and clean so thanks to the mechanic!
Honest information provided on what was needed for my bike. Both Leon and Ivan provided excellent customer service! Thanks guys!
After a full tune up and some repairs, riding my bike feels smoother than ever. The staff I Interacted with were very knowledgeable, friendly and quick to make sure I was taken care of. Thanks for another great experience at your shop.
The customer service I receive every time I come into the store is amazing 10 out of 10. The staff that works at my location is the best very friendly super nice.
Great quality bikes!!!
Everyone at the store is knowledgable, invested in providing excellent customer service and delivers a personal experience.
Quick, efficient, super-competent, friendly. Everything you could ask for in bike repair services.