Customer Testimonials
Service was on time, friendly and top notch.
Leon is who I worked with on my bike purchase. He was very friendly and knowledgable. He answered all my questions and made the process painless. 10/10 would recommend.
People with great knowledge and a very friendly local feel.
I liked everything it is like going back to the 80'
John was so fun to work with went. Putting the grand kids bikes together and making sure they were ready to pick up two days before Christmas. Thank you for having someone like him running the shop. I am complete. Confidence was very comfortable knowing that he said he'd have them ready and they were thank you very much.
Incredible customer service and super friendly staff.
This know-nothing Grandma wanted to purchase an e-bike for my grandson. Fortunately Phil took wonderful care of me. Explained the basics in layman terms. Kept in touch while the bike was transferred from another store. A few days later the smile on my grandson’s face was well worth the investment. The bike is really good looking too!
The guys at Trek have been amazing. Douglas helped to go through options for our initial purchase, which is very important. Alex was extremely helpful with the pick up and information for getting the bike ready for our son. They even had a big red bow ready for the bike when we picked it up. I highly recommend them for all bike related queries. Merry Christmas!
Good service
The team at Trek in San Marcos is top notch. They are friendly, knowledgeable and now how to do business.
Friendly and straightforward staff. Very efficient and fast.
Good customer service ! Great work!
What to thank the Christmas Eve crew for saving an uncle's reputation and a nephews Christmas morning! I
I called around 2:00 looking for a Trek Wahoo which they thankfully had in stock, but still boxed somewhere in storage. It took a little time on the phone and waiting for a callback, but they found the bike and had it built by 3:15!
Amazing service by Tyler (from the Castro Valley location, but supporting the Oakland location on Christmas Eve) and his team!
Quality throughout! From interacting with store personnel, to online purchasing, store pick up, and using the bikes themselves my family and I have been thoroughly impressed with the quality throughout. It’s nice knowing I can rely on my neighborhood bike shop.
The Manager and Sales staff are knowleadgeable but not pushy. The Service staff are friendly and their work is excellent. This is a bit of a hidden gem in Issaquah.
Great buying experience at Napa and excellent service on my old pre purchase bike! Mark, Jim and the team are always helpful and provide good advice.
Great staff! Helped me explore options for a bike for my son.
Staff is friendly and communicates well.
This shop has gone above and beyond with their service and especially with the holidays! So much attention to detail and then making sure you have everything you need before you walk out the door!
Keep up the fantastic work! Merry Christmas!
Speedy friendly expert service
Great customer service.
I just recently bought a Trek FX 7S pedal assist bike. I love it! I am using it primarily as a commuter bike going short distances -4-6 miles around town. The staff at Trek were wonderful. They answered all my questions and were enthusiastic about their products. The level of professionalism and knowledge was hard to beat. Excellent shopping experience. I highly recommend them.
Good folks who work there….
Outstanding customer service, very friendly and helpful. I had a warranty issue and they did an outstanding job handling it, Also 10 stars to Trek bicycle corporation on taking care of my request, I could not be happier, I have been riding Trek road bikes for 33 years and their customer service and warranty and bicycles are unbeatable. Greg Batchelder
The staff - special shot out to Jason - are the best. Always helpful with finding what need whether it's gear or a adjustment to my bike.
Great store with very knowledgeable and helpful people.
Helpful service buying a bicycle, thank you!
Everybody at Trek was amazing to deal with. From the front desk helping with my sale to the post-sale interaction. They’ve got a customer for life.
Great service, ordered a bike and picked it up. Staff was helpful and nice.
Great product! Great service!