Customer Testimonials
Front desk greeted me, was engaged, and was willing to answer any of my questios.
Clear communication about my repair. Very reasonable price. Very nice repair person!
Great guys doing great work. Thanks to Patrick, Leo, Ernesto and Camden.
Trek is a premium brand. We wanted 2 eBikes and were surprised that what we wanted was a Trek brand. Jenanna did an outstanding job of sharing the different bikes that matched our needs. Professional, friendly and kind. Joseph and First name removed kept us advised on the progress of our inbound bikes and made sure we had the accessories we wanted professionally installed. It was a great experience and if more people understood that Trek also offers lower cost options I'd imagine you would blow the low cost importers or internet only sellers away.
Again, your team was outstanding .... Similar to a Mercedes buying experience and not a Yugo (if you are old enough to remember them :) )
First name removed
I just bought a bike, so no much to share on this topic but from what I seen, I will go back to check on new gadgets for my bike.
I appreciate the professional level of service and attention to detail of the staff at Trek Silverdale.
Friendly and helpful. I was just looking for cassette spacers to switch my cassette to a new wheel and the tech helped me search through the options to find the perfect shim thickness.
Wide selection of bicycles and cycling parts and accessories, friendly and knowledgeable staff. Best cycling store in the Conejo Valley.
Very quick turn around on fixing my bike. Great and friendly staff
You guys have been amazing both times I've needed your assistance. Thanks so much
Staff is knowledgeable, friendly and super attentive. A++
Its all good
Lovely team with thorough service! As a store, you hold way too much stock, the space is too big. You're not going to be a neighborhood bike shop stocking exclusively Trek, so either cater to a performance racing market, or go super beginner with only step-thrus
great service and friendly staff
Great service!
Customer service excellent
10 out of 10 customer service
Very helpful staff. Quick diagnosis of issue, which was repaired quickly and at a reasonable cost. Definitely recommend them!
Trek Hollywood provides great service and takes personal interest in its customers.
You did what I requested and had an opening the day I came.
Bikes in the store I could try for size. Availability of previous years models at reduced price. This is helpful for the casual , less serious rider. Mike was a great sales associate. He is knowledgeable and willing to work with various needs.
Outstanding service and followup help. Friendly, knowledgeable people.
Geoff and the staff are above and beyond helpful! They put you on the correct bike and do ANYTHING to make it right even after the sale! Sales and service to keep us returning to this store from across the state.
Staff were freindly, attentive and professional
Service department checked everything over, replaced what was needed, and gave me back a clean bike, with some recommendations for better use and care going forward.
Best Bikes and great customer service!
Great team and it’s been great working with Marcus!
The service staff is great.
I don't find the product selection to meet my needs frequently although the bar tap is nice.
Great service from beginning to the end!
The customer service was above and beyond. The work on my bike was done to perfection. I've had my bike serviced here before and they did such an incredible job, so I decided to go back to them. Once again I was extremely happy with the customer service and the attention to detail of my service. Thank you