Customer Testimonials
I was very pleased with the customer service and the opportunity to browse and test the bicycles. I had conducted extensive research prior to my visit and had identified a specific bike online. The associate who assisted me promptly located it and presented it to me. They were able to answer all of my questions, and once the purchase was finalized, the technician installed and performed a quick tune-up of the components. He kindly assisted me with loading it into my car and was exceptionally friendly. He also patiently demonstrated how to troubleshoot at home. The service was excellent.
Work great
Ben our technician was awesome. Gave us all the information we needed and more. This group is always helpful and kind. My 7 year old also got a complimentary key chain which was pretty cool as well.
Great service and very friendly staff.
Friendly customer service and location in downtown Redmond.
Very prompt service for my bicycle. Thanks!
Brought my bike into the Trek shop for a tune-up and had a great experience. The service team is friendly, helpful, and truly the best at what they do. Highly recommended!
The folks in the store are always incredibly friendly and helpful
Great local customer service and staff knowledge/expertise.
Great knowledgeable sales person
The rebuild of one of my bikes (OPEN Up) turned out to be very good from what I can tell without riding it just yet. Hope to ride it soon for the true test. The price was more than what I expected. Thank you.
I like the personal friendly atmosphere. The store is small but filled with top notch items.
Super helpful mechanics- very honest and helpful. They don’t try to upsell me. They were kind enough to help fix something easy on the spot (some pedals that were stuck). Great local bike shop!
Always friendly service!!
We use Trek for maintenance on bikes we purchased under the old ownership. Staff have been great.....really helpful, friendly, and professional.
As always the team at Trek went above and beyond to service my bike and even helped place it on the Kuat Rack ; both bike and rack purchased at your shop.
Thank you again for getting me back on the road.
Fast, friendly service. Knowledgeable employees.
A very helpful bicycle technician thought hard about my tire problem.
The staff is always very helpful and friendly. I trust their opinion. The products and selections are the best.
Great Service..friendly helpfull staff
Your staff is friendly, very helpful and extremely knowledgeable. They extend me great customer service.
Quick service. Personable tech.
Customer service is so great. Very helpful and knowledgeable!
All the products are very good and the staff are very friendly.
Knowledgeable, helpful, quick turnaround and troubleshot my e-bike problem. Professional like a car service department
The service at Trek was excellent. We had an unusual situation to deal with and they knew what the manufacturer would allow and initiated the process. We are very happy with each and every associate that we dealt with.
Great customer service
Nathan is excellent.
Love the Yrek name and my Trek Fuel ExE. The staff, especially Bogdah, are very professional, friendly, and do everything they can to help and please the customers. Highly recommend!
Personal attention and professional to details.