based on 985 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service..good value...nice bikes
Quality and knowledge
Great service, super friendly and helpful staff, great timelines, couldn’t ask for more!
The service is top notch- you’re greeted as soon as you step through the door, staff are very helpful and knowledgeable all with out being pushy!
My friend bought a bike there recently- she loves it. I have only purchased accessories so far- love what you have available!
Friendly staff, great prices and service! Already recommended them to 3 friends!
Friendly and engaging staff with great local knowledge and a passion for cycling!
Prompt and courteous service
I always receive very helpful advice and service from Heritage Bikes. It's a great bike shop with an excellent customer service and service team.
Thank you.
First name removed
Phenomenal customer service. Heritage bikes goes above and beyond for every element of cycling, whether it’s accessories or a bike itself. I have been a customer for 4 years and they have always ensured to take the time to understand my needs and guide me to the right products.
Peter's one-on-one analysis of the probable woes of our bicycles and a fairly firm cost evaluation is rare these days. We are very happy with his repairs and advice on bicycles. Barry and Julia Winfield
Very friendly staff and great service.
Friendly, helpful, knowledgeable staff .
Super friendly and helpful staff, easy parking, quality products in stock - and the ability to even have them installed for you
very knowledgeable and helpful. problem was fixed in minutes
Staff is knowledgeable and highly skilled in customer service.
efficient, helpful and pleasent
Good quality and do exactly what you want them do.
Very helpful, kind & friendly.
Quality products
Exceptional top notch service
Everyone I've worked with at heritage bikes has shown incredible kindness and genuine interest in helping us find the best options to get our family cycling.
Everything 😊👍
Mostly great service from staff
Have purchased small.items successfully.
Friendly, responsive, knowledgeable and comprehensive service. Always have answers to my many questions. Thanks!
Very good customer rapport, helpful and willingness to understand customer needs.
Flexibility in configuring the best fit for comfort for an older cyclist. I’m in the process of optimising my front end positioning on the handle bars of my bicycle. The team at Heritage had me in and out of the shop in an hour. I phoned ahead to arrange an appointment. Not costly and my bike feels quite different. I’ll be riding the new setup for a week or so to determine its affect. I really appreciate the Heritage crew being patient and supportive while I work through these changes. Great customer service in Perth.
Great cycling products coupled with excellent service
Amazing stuff
It's a full service shop. Everyone is pleasant and goes out of their way to ensure you have all the information you need to make an perfect choice of bike and accessories.
Informative & friendly service.the
Personal touch.
Updates on anticipated arrival of bike. Advice that caused me to change model and get a newer model with all the features I needed but and a considerable reduction in price.