based on 985 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything to be done was explained very well regarding maintenance.
Very friendly and professional staff. Service was quick and reasonably priced.
Excellent and personal service. Knowledgeable team. Great experience for my first ebike.
Thanks!
Great team and products
My grandsons were visiting and one mangled his derailleur. We asked the folks at Heritage Bikes if they had an emergency department, and they were wonderful… with the bike and with the kids. Great service. Great people.
Fast friendly service.
Everyone was super helpful and knowledgeable and were able to get my new tires installed while I did some errands.
I love the staff! They are always so helpful and very friendly! I just love this place!
Great service
Friendly
And always helpful.
Thanks,
Pete and team!!
Everyone is very friendly, courteous and helpful. Very knowledgeable but at the same time get down to business right away. My wife and I have more than once recommended them to others and will continue to do so.
Gary R
Very knowledgeable, friendly team - and incredibly well stocked bike shop.
Very knowledgeable and caring staff/owners!
Your personal service. You genuinely care about your customer.
My friend just bought an ebike because of your servuce and my recommendations.
My experience with Heritage Bikes was nothing less than stellar. I felt an instant loyalty based on their customer service, friendliness, honesty and willingness to go above and beyond to help me as I searched for my first e-bike.
Everyone made me feel welcome. Special thanks to Sonya for her knowledge and efforts to get information and help me choose the best bike. Her passion for riding was infectious and her customer service was top notch.Thanks to Adam for his careful installation and explanation of the car rack. I highly recommend the bike tours (Perth city tour) and Pete was an excellent tour guide and story teller.
My vote for best business I’ve dealt with in long time.
Knowledgeable, friendly.
This shop has outstanding service. Staff are friendly, knowledgeable and always willing to help with any cycling need you might have. They are 100% trustworthy and they carry high quality gear .
Great service, knowledgeable team, and the location is right on the Rideau Trail for hikers who want to take a biking break while passing through Perth!
Fast and efficient
Everyone at the shop is knowledgeable, friendly, helpful and speedy… all the things I want when looking to make a purchase.
Service was super nice and helpful great staff friendly staff
Excellent customer service. Staff took the time to listen and help get me what I wanted. Thank you!!
Great place. Awesome service.
Julie is my favourite. Pete is wonderful. All of your staff are really really lovely. You're all patient, kind and accommodating. I miss Brent, I like him too! Thanks for always being reliable and trustworthy. Xoxo
Very freindly, informative and helpful, what more could you ask fo
Great personalized service . Thankyou
Great people, great service, great products
Very helpful and friendly staff.
Knowledgeable.
Not pushy at all.
Dependable.
Very friendly and helpful staff.
Great service. Very responsive and accommodating.
As mentioned on Google top shelf staff and service!!!