Customer Testimonials

Friendly staff, reasonable prices for basic services like changing a tire

Good selection; very friendly & helpful salesperson.

people were really helpful

What a cool bike shop! The staff is super knowledgeable and experienced but not arrogant and off putting like i have experienced at many shops through out the years. Great products. Beautiful stores. Fair prices. They make it easy to be a lifer client. Check them out.

Folks at the store are friendly and helpful

I am new to biking as a fitness activity and the people at the Grand Avenue store have been super in answering all my questions and in giving me advice on maintaining and caring for my bike, super.

Really great customer service.

The store looked really nice and the one staff member I interacted with was very helpful and easy to talk to. Well done!

Nice shop, close to home.

Had what I needed. Friendly service

Helpful and knowledgeable. Local place that was welcoming

Smart friendly staff. They are always willing to help out.

Very attentive to customers. Great selection of products.

Great service, really nice people.

Excellent service, honest and skilled advice, great place for all types of bikes!

Good service

We had an extremely helpful associate who made the process of purchasing a new bike so accessible and stress free for my partner. We have had very poor experiences at other non freewheel bike stores in the cities, so this was a much needed sigh of relief. Thank you so much!

Prompt and very knowledgeable service for bike repairs.

Service

Freewheel staff is friendly and explains things very well. Product selection is very good and you carry the right brands.

The people in the store are smart and friendly! They want to be problem solvers -- not just sellers. I always have a good experience when I am there.

easy doing business with you.

First of all, I was greeted with an acknowledgement and smile. I had purchased my bike over the phone and had come in to pick it up. Noah was amazing! He spent time showing me how my e-bike worked and answered all my questions with a smile and patience. There was another gentleman working that day that also greeted me and chatted while Noah was getting my bike.

I bought my bike over the phone because I had been to two other bike shops and was treated like garbage and I didn't want to go through that again. I don't understand how when that's your entire business of selling bikes that you can't be friendly and helpful.

You have an amazing staff at your Grand Avenue store and I am so happy with my bike and with the service I received there and I am a forever customer!

Great service havingmy bike tuned up.

Great products at fair prices. Very helpful staff.

Freewheel has super friendly service, flexible scheduling, and knowledgeable staff. They saw that my mechanical issue was a quick fix, fit me into their schedule right away (instead of mindlessly putting me into their 2-week service queue), and got me back on my bike the same day. I couldn't be happier.

Very knowledgable and friendly staff!

great service, timely, good explanations, no up-sell.

Have had my bike since 2005 (from Freewheel) and have always taken it back to your shop for all repair/tuneups/overhauls. Never been disappointed.

Always nice friendly neighborhood customer service! Love my jones bar they recently installed for me! Thanks everyone at freewheel for keeping on the road!