Customer Testimonials

First of all, I was greeted with an acknowledgement and smile. I had purchased my bike over the phone and had come in to pick it up. Noah was amazing! He spent time showing me how my e-bike worked and answered all my questions with a smile and patience. There was another gentleman working that day that also greeted me and chatted while Noah was getting my bike.

I bought my bike over the phone because I had been to two other bike shops and was treated like garbage and I didn't want to go through that again. I don't understand how when that's your entire business of selling bikes that you can't be friendly and helpful.

You have an amazing staff at your Grand Avenue store and I am so happy with my bike and with the service I received there and I am a forever customer!

Great service havingmy bike tuned up.

Great products at fair prices. Very helpful staff.

Freewheel has super friendly service, flexible scheduling, and knowledgeable staff. They saw that my mechanical issue was a quick fix, fit me into their schedule right away (instead of mindlessly putting me into their 2-week service queue), and got me back on my bike the same day. I couldn't be happier.

Very knowledgable and friendly staff!

great service, timely, good explanations, no up-sell.

Have had my bike since 2005 (from Freewheel) and have always taken it back to your shop for all repair/tuneups/overhauls. Never been disappointed.

Always nice friendly neighborhood customer service! Love my jones bar they recently installed for me! Thanks everyone at freewheel for keeping on the road!

Reliable

I've always felt very welcome at Freewheel. They help me find what I need and don't oversell me and educate me on my options. I sort of feel like these are my people.

Nice and helpful staff

Attention is always great and they always have what i need in stock

Great service and advice on finding the best bike for our kids.

Great customer service

Very friendly and excellent customer service I receive every time I visit the store

Excellent service and friendly people working at Freewheel.

I needed my bike’s maintenance done, drove to this location over 30 miles, because in other wait time was 4-6 wks. Well done, stuff was incredible. My bike looks sharp! Will do it again. Thank you guys!

Good availability of parts and accessories , and the staff is always helpful.

friendly and knowledgeable staff - especially the woman at Grand Ave store (sorry i dont' know her name). has always helped me get the right gear!

Nice shop. Good location. Good selection.

Knowledgable staff, friendly service, flexible and honest approach to ensure customers get what they really need when making purchases.

Everything

I appreciated the estimate of time for repairs and that the estimate was accurate.
Parts were available for my 5 year old bike

The store is well stocked with things I want to buy. The staff are exceptional: knowledgable, friendly, smart and efficient.

I recently purchased a Trek Checkpoint. We had been in the shop on Grand Avenue in St. Paul a few weeks ago to look. When we came back in Aaron remembered us and was incredibly helpful when it came time to buy. I couldn't have asked for a better experience. We purchased the bike late morning and it was ready by early afternoon. Thank you so much for a great experience.

Knowledgeable and friendly staff!

Knowledgeable staff who do not intimidate you

Talked in easy to understand terminology and i felt like the bike repair people had my best interests in mind. Easy access and affordable.

The team is highly educated and passionate about biking. Buying from here felt more like making myself a new little biking family than just getting a bike. I will for sure be back for all my biking needs!!

You always have what I am looking for or can get it fast and Patrick Knox for wheel building and misc projects that I don’t have the spendy tools for.