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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech was very friendly and excellent at answering all of our questions. Our carpets look amazing and it feels so good to be able to have our children play on the floor and not worry about filth. Thank you so much and we will be a returning customer in six months!
Product did a nice job of cleaning the carpet and service was good. Technician was professional and pleasant to deal with.
Cleaned my carpets right away, did a good job
I wasn't satisfied the 1st time, but the 2nd time was great! Jim took away the path marks the 1st guy left. I'll definitely use you again, thank you!
The service was amazing. He went above and beyond to get the pet urine out of my bedroom carpet!
The tech was very friendly and helpful
I had the carpets cleaned, and they didn't really look clean at all. I had them come back again to redo, and it still wasn't any better, resulting in my property management company having to hire another company to go out and clean them again at my expense
Zero fez made our ages old carpet look new again! The drying time was fast and the people were friendly and helpful. I would recommend Zerorez to anyone.
CLEAN FREASH SMELL
It doesn't take long at all for the drying process and very prompt on service needed.
Fantastic technician did a great job.
So far everything! The technicians I've dealt with & staff in the office are extremely nice & helpful.
I called to order the ZeroStink spray & a little while later it was delivered to my doorstep by one of
your techs! Now that is service at it's best! Thank you ZeroRez...will definitely be calling you again !!!
quick,friendly,good value
Better cleaning.
Awesome cleaning. Technicians are very personable and helpful. I would recommend Zerorez to anyone however trying to set an appointment is all but impossible.
I needed to get the last duplex done within a particular time frame I waited on the phone 19 minutes, 26 minutes, and 35 minutes. I was told that they were busy with other calls. Evidently the are not schooled enough. When ask a question they become very defensive instead of smiling and answering the question.
We live in Kennewick, WA and will question whether I want to deal with the answering service again.
Very professional, love your services
On time, great job.
All the stains were not removed. Not even 70% of them. I realize you do not commit to a 100% clean, however I went back to you because the clean I received last year was exceptional. Only 1 red stain remained on the carpet. This year, there were several dark spots of dirt were the carpet meets the tile floor of the kitchen and marker/crayon marks that did not come out.
I like the green technology, which is why I chose you. Customer service setting up the appointment was very friendly & I felt like I have already been a long time customer. Technician Jim was awesome, on time, took the time to explain the process and go over the areas. I had a couple of stains he was unable to work out, it was very obvious he worked on getting them out, I was very satisfied with end service. At first, I will admit after Jim left, a chair he cleaned looked like the fabric was marked up by the cleaning tool, but once the fabric totally dried the nap of the fabric was brushed and the markings gone. I am very happy and I will be a repeat customer and I will share my experience with friends and family.
the way my carpets looked aferwards
Very thorough job
The carpet looks great after your services and the agent was amazing!
The 4 hour arrival window is larger than most other carpet companies offer and would be my caveat should I refer your company.
Yea, Zerorez! Your Tri-Cities receptionist responded quickly to my need for same-day service. I was moving into a rental house and wanted to make sure the carpets were fresh. At 10:30 a.m. I scheduled a 4 p.m. service call same day. Your scheduler called a few hours later to offer an earlier appointment. This meant I still had moving boxes and furniture in the way. Edwin, my service technician, arrived with a friendly disposition and offered to help me catch up so he could get started. Before Edwin finished the carpets, I figured I should clean my neglected Thomasville couch as well. Edwin didn't hesitate and completed the job with a smile. I couldn't be happier. Responsive, friendly, service-oriented and technically top-notch. Thank you.
Very professional in explaining service and product
The carpets look new again and the service was awesome
David (I am hoping I got the name right) was on time and was very professional. The carpets feel really clean. All spots r gone.
The technician was very friendly and helpful. The carpets looked fantastic after the cleaning. We will use Zeroez again for sure!
On time, efficient work and zero residual chemical smell!
Extend or give closer to accurate expected time to complete job - both carpet and chair cleanings took quite a bit longer than original quoted estimate