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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our dog got sprayed by a skunk in the middle of the night and ran in the house scooting and rubbing the skunk smell all over our carpets. After some initial mishaps with our appointment, the staff at Zerorez Tri-Cities worked very hard to make accommodations to fulfill our carpet cleaning need. Desiree and Ivan, in particular, were very, very helpful.
Very Professional!!
Your tech Jim sall was awesome thank you
Very happy with my job
Limiting toxins and chemical use is great! Very friendly staff so far!
Get more moisture out. Took about 8hours to dry. That's with fans on and windows open on a warm day.
Jim Sall was very professional and thorough. He did an even better job than the last technician did a few months ago, and I was pleased then. I'm ecstatic now!
Employees are very curteous and professional.
I thought the service was great, came on a holiday while our business was closed, didn't charge me extra for it, was super great communication, and the service was quick, took less than an hour, and my carpets look brand new! Thanks so much!
Very professional and willing to put 120% in the job.
Actually, the cleaning part of the job was great (9-10) and First name removed was very happy. But, the appt was scheduled for the afternoon and the rep showed up at 10:00. The reason I (her daughter) set up the appt in the afternoon is because there is a caregiver there until noon that helps my father out and the area to be cleaned is used by them, as well as the fact that she had to vacuum before she left at noon. As it was, something was wrong with the machine and he had to return in the afternoon, anyway. Also, when I printed the invoice only the top portion came out normal and the reset was a mess. I called your office and held for eight (8) minutes while a message kept saying I was first in line; I finally hung up. I reprinted it a different way Tuesday night and it did print correctly. Cleaning = 9-10, Customer Service = 3-4.
every thing, best services so far, compeared to others that I have used
Employee very pleasant and professional.
You removed the smell and Jim was a pleasure.
Easy to have serviced, friendly, simple rate structure.
Very professional. Technician was punctual and knowledgeable.
Ivan was great very professional. Did an amazing job.
No soap residue and my carpets looks so bright!
friendly liked cleaning process affordable
I like the way my carpet feels and looks after it has been cleaned.
When making an 8:00 am appt, be on time. If you do not dispatch the driver til 8:00, make the appt for 8:30
The quality of the cleaning was amazing.smells great and dried quickly. Jim worked our chair over and also treated it and it came out beautiful.
Do a great job for a reasonable price
The fact that I was able to to speak with someone over the phone and set up an appointment right away. Plus the price was perfect and the results were great.
Steam clean!
prompt response, very pleasant workers, provides additional information about what he was doing, bill updated right on site, gave me additional options on services available, but not pushy about it.
I received recommendations from co workers at PayneWest Insurance that used your services, so thought I'd try. I would recommend you to anyone!! Already set up to use your services again.
No chemicals used and the technician was friendly and made me feel sure to leave them in my home to clean.
Friendly and interested service associate, John.
Edwin way very nice and explained the process very well.
Chemical-free, professional, friendly, thorough.