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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have the workers carry cash so they can give Chang! I was forced to give a 18.00 tip because the person didn't have change for me. I feel it is inappropriate to not even document the tip.
Fast & Friendly Service! Love ZeroRez!
I was impressed that I was able to schedule an appointment the same day as I called. The technician, John, was professional and spent extra time to help solve our pet issues. I would highly recommend Zerrez to my family and friends.
There are still red stains in numerous spots he left before I even looked at it.
Will work at odd hours, like after five or Saturday. Very carefull when doing the cleaning.
John was very good to work with.
Thank you
First name removed O'Connor
The technician arrived promptly, did an excellent job of cleaning our carpet, and it looked great when he was finished!
Safe and efficient
Prompt arrival, good communication, efficient delivery of service.
The carpets were really clean and didn't have that feeling like there was still soap on them.
The promptness of which he arrived very professional did a awesome job
You came right away. I didn't have to make an appointment weeks out.
The service men were very knowledgable and courteous.
No toxic chemicals are used. Very friendly technicians.
Did a good job. Not sure it was any better than Dan's carpet cleaning. I did appreciate you coming back to redo to carpet areas. I think they looked better after you re leaned them.
Technicians are friendly and well informed. They're considerate and careful while they're working. Carpets look great when they're done.
Fast and efficient, well worth the expense.
Giving a 4 hour window really impacts the day. A 2 hour window is more appropriate.
Our appt time was changed from 2:30 to 8 and we had not approved that time so we had to ask employee to come back in an hour so we could finish preparing the rooms
We have used Zerorez 3 times in the past 6 months and always on time and excellent service.
I thought the technician did a great job and was very friendly and hard working
The carpets were wet for over 8 hours
It's been over 2 weeks and I still have not gotten my area rugs back. I also don't seem to be able to get through on the phone. It puts me straight on hold. I waited for 25 minutes today before giving up. I just can't imagine your phones ringing off the hook that extensively. But I prepaid for the carpets and I want them back.
Friendly staff. Special cleaning for carpets, especially Persian.
The service technician (Jim)was very friendly and professional. My carpets look great and I like the fact that your process does not leave any residue.
Punctual, friendly, informative, cooperative and did a great job! I will have zerorez clean all my rental carpets!
Promptness, friendliness, and quality of workmanship.
Pleasant staff, timely arrival, and very clean carpets!
the stink sprays and how my nice clean furniture looks with out the over power chemical smell.
Prompt response to service needs.
Very nice cleaning
If you could narrow the arrival window from 4 hours to 2 hours, I would rank Zerorez a 10. Or if you could offer a "late window" from like 4 pm to 8 pm, it would be more manageable. With a 2 pm start time slot, that's almost an entire afternoon off work just to get the carpets cleaned.