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based on 8937 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zero residue... and Ivan did my service and he was wonderful. Extremely friendly and polite.
You don't use soap which I have always felt leaves a dirt attracting residue.
Loved how my carpet looked after cleaning, like new again!
The fact that you call ahead of time to let us know our driver is almost here.
The process does clean carpet very well. This representative mentioned other services but was not pushy.
John was great. Helpful,informative and very friendly. And he was more than patient with our pup.
Our main living room carpet smells like wet dog after the cleaning.
I like that you don't use a soap product.
I liked the way your service person was so punctual and friendly.
The serviceman was prompt, kind and cheerful. The apartment carpets dried quickly and smelled pretty neutral. The stained front entrance was perfect.
Service was fast and friendly
No residue...fast drying time...excellent operators...John did a super job!
Great communication, on time professional technician. Carpet looks great.
Ivan, the young man who cleaned our carpets and ductwork was very professional and courteous.
The carpets were in terrible shape and he worked hard to ensure my satisfaction. He answered my questions and showed me what was in the ductworks and what came out. We will be moving into the home tomorrow so have not yet had the opportunity to walk on in barefooted. I did however notice today that the house smells clean.
were not able to get urine odor out of carpet so we had to replace carpet and the $100 you got was wasted
You took my five rugs that I paid in advance to have cleaned, returned three of them after five weeks and after multiple calls on my part, and have still given me no idea when the remaining two will be returned. I am too tired of talking to yet another clerk who tells me they will look into it and then not calling back that I have given up trying this week. You took my money, my rugs, and are completely unprofessional and unbusiness-like. A neighbor asked me yesterday if I would recommend you for cleaning their rugs and I said absolutely not. If I get any more chances to "not" recommend your sleezy outfit, you can be sure I will do so. In the meantime, perhaps someone at Zerorez can find my rugs and return them.
Fast friendly service
There were a few places the hose scratched off the paint on the banister on my stairs and holy cow, I had to vacuum even the walls after the duct cleaning.not the technician's fault but I expected the machine to suck more of the gunk out.
The employees were very professional, knowledgeable, and helpful. I'm very pleased with the results.
You were prompt to the scheduled time; your employee was extremely polite, professional and eager to do the job. The cleaning was thorough and looked great when completed.
Was told tech I isn would give me an estimate before he started. He didn't do that. Then he said I would be sent an email receipt-havent gotten that yet. He did a good job and good to have clean carpets again. Was very worried yesterday afternoon because there were so many ripple in the carpet but when dried most of them came out.
Really professional service and really good carpet cleaning system
The response time was amazing. I needed them fast and they accommodated us! Also, the gentlemen that came out to our house was one of the nicest and most customer friendly people my wife and I have ever experienced. We talked later about how nice he was to deal with. THANKS!
excellent results, great service
Carpet is clean and the house smells great.
To find out it's more than carpet cleaning. I also had my vents done.
There is not a "strong smell of chemicals" when my carpets are cleaned. The spots are gone, and the Zerorez rep-worker is friendly,professional and gets the job done. The man who did our carpets was named "John" and was courteous and did not stop until the carpet looked was finished and all spots removed. He offered some specials, but did NOT push. (which I liked).
Thank you.
You were prompt to reply to our request form immediate service.
Products worked well on our carpet. We are very pleased with the results. John was our technician and was a great guy. He was skilled with his work, and was a very kind and pleasant person to be around. When you have a good product and great service people, you can't go wrong.
I was hoping to eliminate some old pet urine smells through carpet cleaning. Although the technician applied your topiical pet remover product and did a thorough cleaning, the smell was not eliminated even slightly. In fact, it almost smells stronger now. The stains are gone now, so I suppose I would recommend Zerorez if stains were the only issue.