Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 18, 2017 — Rated 10 out of 10 by S.J.M. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service! Love that you don’t use soap or harsh chemicals. Carpet came out looking awesome!!

Report a concern   October 17, 2017 — Rated 10 out of 10 by G.S.W. Zerorez Tri-Cities
What do you like about our products and services?

Our carpets looked brand new when the Tech was done! He was sure a nice friendly man, and explained everything as he went along. Thank you for your service, we are very happy

Report a concern   October 17, 2017 — Rated 10 out of 10 by P.S. Zerorez Tri-Cities
What do you like about our products and services?

I have been very satisfied with Zerorez service; the technicians are prompt and courteous.

My only disappointment was that I was not notified of a $14.99 'water treatment' charge additional to the quoted cost of service. All paper work I received identifies the following:

"Any additional services must be approved by the customer before performing the work - no surprises - no hidden charges."

It was not until I was presented with the final invoice, that I was informed of the $14.99 fee....looks like a 'hidden charge' to me and certainly not approved prior to service. Poor customer communication on your part.

Report a concern   October 17, 2017 — Rated 10 out of 10 by M.T. Zerorez Tri-Cities
What do you like about our products and services?

The few different technicians I’ve worked with a very knowledgeable and enjoyable to be around. It makes everything better when someone at least acts like they enjoy their job.

Report a concern   October 17, 2017 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

Prompt and effective service. I would recommend them highly

Report a concern   October 17, 2017 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

I really like it , it brought the new out and it jus smell really clean and I have let my friends know that yallll are great

Report a concern   October 16, 2017 — Rated 9 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

Updates re appointment times
Friendly, good work.

Report a concern   October 15, 2017 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

Our carpet was cleaned professionally and the result was outstanding. The person that cleaned the carpet was very friendly and explained every detail of what he did and offered very good advice. We will certainly use Zerorez in the future.

Report a concern   October 15, 2017 — Rated 10 out of 10 by Y.A. Zerorez Tri-Cities
What do you like about our products and services?

Fernando was very profesional and curtious. He took every effort to to protect our walls and floor while cleaning our carpet. Thank you very much. The carpet looks great!

Report a concern   October 14, 2017 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

The service was perfect. Technician was prompt and courteous. My carpets look good.
I especially like the protectant.

Thank You


Report a concern   October 14, 2017 — Rated 10 out of 10 by K.H. Zerorez Tri-Cities
What do you like about our products and services?

It was amazing!! My carpets are so clean!!

Report a concern   October 14, 2017 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and easy to work with. Let me know when they were going to be late and called when they were on the way.

Report a concern   October 14, 2017 — Rated 10 out of 10 by J.N. Zerorez Tri-Cities
What do you like about our products and services?

The technicians did a fantastic job. The were friendly and knowledgeable. Carpets look great!

Report a concern   October 14, 2017 — Rated 10 out of 10 by G.W. Zerorez Tri-Cities
What do you like about our products and services?

Ace did an amazing job! He found stains we couldn't even see and got them all out!
He was very professional and knowledgeable. I will definitely ask for Ace again the next time!

Report a concern   October 14, 2017 — Rated 10 out of 10 by T.K. Zerorez Tri-Cities
What do you like about our products and services?

Professional and convenient.

Report a concern   October 12, 2017 — Rated 10 out of 10 by M.C. Zerorez Tri-Cities
What do you like about our products and services?

The friendly staff and low pressure when showing other services or products

Report a concern   October 11, 2017 — Rated 10 out of 10 by C.D. Zerorez Tri-Cities
What do you like about our products and services?

On time,very quick and professional. Carpets were clean and smells great.Highly recommend!

Report a concern   October 11, 2017 — Rated 10 out of 10 by N.K. Zerorez Tri-Cities
What do you like about our products and services?

First time customer! Very impressed with Trson and Mike ( hom we understood is a new employee ). Was kept informed along the processes as to what they were going to do and the cost! Really appreciated how thorough they were, plus explained other coeaning available from your company without pressure to buy. Wold certainly recommend Zerorez!

Report a concern   October 11, 2017 — Rated 10 out of 10 by M.I. Zerorez Tri-Cities
What do you like about our products and services?

I've used Zerorez several times. Each time I've had a great experience with the technician and have been thrilled with the results. Reece was professional and extremely thorough in addressing our specific cleaning needs for dealing with an aging pet and preparing for a new one. His attention to detail was top notch.

Report a concern   October 11, 2017 — Rated 10 out of 10 by R.A.M.F. Zerorez Tri-Cities
What do you like about our products and services?

Great job and customer service

Report a concern   October 11, 2017 — Rated 10 out of 10 by J.P. Zerorez Tri-Cities
What do you like about our products and services?

Great Service and Tech was great. Represented your company very well.

Report a concern   October 10, 2017 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Professional courteous service, fairly quick drying carpet after cleaning.

Report a concern   October 10, 2017 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

No harsh chemicals

Report a concern   October 9, 2017 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

Friendly, knowledgeable technician.

Report a concern   October 9, 2017 — Rated 10 out of 10 by T.K. Zerorez Tri-Cities
What do you like about our products and services?

Fernando was very friendly and helpful and my carpets look great...thanks!

Report a concern   October 9, 2017 — Rated 10 out of 10 by N.C. Zerorez Tri-Cities
What do you like about our products and services?

Very speedy, great, and friendly service..

Report a concern   October 9, 2017 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Fernando was very informative and corgile and love the the zerorez method.

Report a concern   October 8, 2017 — Rated 9 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

The tech I had this time was great! I will continue to use Zeroez as long as I have this tech. Past techs have let me down.

Report a concern   October 8, 2017 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Matt was great at explaining the problem, the process and the price. He did it all upfront after a walk through of the area. The final invoice matched what Matt said it would be.

Report a concern   October 7, 2017 — Rated 10 out of 10 by R.C. Zerorez Tri-Cities
What do you like about our products and services?

Very professional service and carpets look great.


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