- Phone: 509-582-9000
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based on 8938 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I am the second owner of my house. The previous owners had the carpets cleaned by a different company but they still looked dingy and dirty. I had zerorez come out and clean. They also checked for and treated any animal residue and my carpets look and feel GREAT!
The two gentlemen who worked on my carpets explained everything along the way and any additional options. I got one extra option but not all. I didn't ever feel like they were giving me a sales pitch just that they wanted me to be happy with the results. And I am!!
No smell, quick drying
No chemicals and Reese was great! He offered me all the options I could choose from to make my appt work best for me. Super courteous & professional!
Kind reliable services refreshed carpets
Stains removed easily. Also I liked how clean my carpet looks.
Mostly the price
Move and clean under large pieces of furniture.
Professional and knowledgeable. Excellent service!
The procedure was explained to me as to how it was performed.
The coffee spot came out with out having to put anything on it.
I was pleased with the turnout.
Good service, professional and courtious staff.
Good service, on time, friendly. Price is good.
The Zerorez process is very gentle on my carpet, and it removed most of the spots on my older carpet.
Minimal chemicals. Good customer service.
There are areas of the carpet that don't look any cleaner than they were to start with, and one spot that is actually worse....almost like a black mark was left. I am very disappointed in this carpet cleaning.
Zerorez was able to get the stains out of my carpet and the technician worked super fast!
cleaning efficency
My carpet was not cleaned well . It still looks dirty. I have used you in the pass and had no problems. The operator seemed rushed and not do a good job. He had to come back because he didn't shampoo an area in my den.☹️
I was told how each step worked and why he was doing it the way he was.
We received same day service and we are pleased with the results!
Too much promoting your other services. If I want protectant or my sofa cleaned or .......... i’ll Let you know
The things we had cleaned look very good, and the employee,
Fernando, was polite and friendly.
I like have a clean carpet
Amazing job. Very knowledgeable and professional.
Friendly, efficient and thorough.
Your service man was very knowledgeable & explained your services & options available. He worked very hard and got most of the spots cleaned up. The process went smoothly and didn't take as long as I thought it would. What is taking longer than I expected is getting the rug dried out. It's been over 24 hours but it still is damp so we're keeping the fans running and the heat off and hope by morning it will be dry.
The carpets look nice but the tile cleaning does not!
Maybe we should have another pass at the tile.
I liked the online scheduling, it was easy and convenient. The reminder phone call the day before and the call to let you know when the tech will be arriving was very nice. The tech was very polite, clean and professional, really appreciate the booties to cover their shoes to make sure they aren't bringing in the outside dirt while they are cleaning my carpet.
My carpet looks great, love the products!
I had and ink stain and he was able to lighten it.
Easy and you do a great job!
I think the customer service was great but they did need to come back a second time because my couches were still dirty so maybe just taking the time to make sure things are really clean the first time!