- Phone: 509-582-9000
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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mike was very knowledgeable and shared some thoughts with us.
Zerorez always provides professional services, in which the technicians listen to your concerns and provide reasonable resolution alternatives. Stains are removed without harsh chemicals and my carpet is completely dry shortly after completion of service. Thank you for always doing a great job!
Pricing compared to other local companies
It was an emergency, my dog got sick on my new living room carpet! They fit me in the same day, and saved my carpet. They got the stain totally out. It looks great! And they were so nice and knowledgeable. Thank you.
Matt, the tech, was great. He explained everything he was doing very clearly. He was very careful with everything he did. Wonderful young man.
Carpets look great.
We have a karastan carpet with warranty that is valid only if carpet is cleaned once a year by certified cleaning co. You were only one in Tri-Cities that we found. In addition, service & cleaning was quite good. Thanks.
Very happy with the results, Mike was professional and very pleasant.
The service was exception and timely. Very happy with the services.
We are please with Zerozez, Matthew was a very nice guy and seemed very knowledgeable on his carpet cleaning
This was my second time I used ZeroRez when I met The tech Matt he was very respectful and his work ethic was great he did my duct work and carpets I would recommend both to anyone Matt is an awesome young man
Great service! On time and willing to go above and beyond. Thank you Zerorez! - Name removed
Very good scheduling and a really nice job. I like not using detergents.
It took all day and he left at 8pm. Have more than one person
Great service
Great customer service! Love that you don’t use soap or harsh chemicals. Carpet came out looking awesome!!
Our carpets looked brand new when the Tech was done! He was sure a nice friendly man, and explained everything as he went along. Thank you for your service, we are very happy
I have been very satisfied with Zerorez service; the technicians are prompt and courteous.
My only disappointment was that I was not notified of a $14.99 'water treatment' charge additional to the quoted cost of service. All paper work I received identifies the following:
"Any additional services must be approved by the customer before performing the work - no surprises - no hidden charges."
It was not until I was presented with the final invoice, that I was informed of the $14.99 fee....looks like a 'hidden charge' to me and certainly not approved prior to service. Poor customer communication on your part.
The few different technicians I’ve worked with a very knowledgeable and enjoyable to be around. It makes everything better when someone at least acts like they enjoy their job.
Prompt and effective service. I would recommend them highly
I really like it , it brought the new out and it jus smell really clean and I have let my friends know that yallll are great
Updates re appointment times
Friendly, good work.
Our carpet was cleaned professionally and the result was outstanding. The person that cleaned the carpet was very friendly and explained every detail of what he did and offered very good advice. We will certainly use Zerorez in the future.
Fernando was very profesional and curtious. He took every effort to to protect our walls and floor while cleaning our carpet. Thank you very much. The carpet looks great!
The service was perfect. Technician was prompt and courteous. My carpets look good.
I especially like the protectant.
Thank You
It was amazing!! My carpets are so clean!!
Very professional and easy to work with. Let me know when they were going to be late and called when they were on the way.
The technicians did a fantastic job. The were friendly and knowledgeable. Carpets look great!
Ace did an amazing job! He found stains we couldn't even see and got them all out!
He was very professional and knowledgeable. I will definitely ask for Ace again the next time!
Professional and convenient.
My carpet looks clean the longest when I have Zerorez clean.