Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8938 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 16, 2017 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez did a professional quality job. I will be sure to contact them in the future for all my carpet cleaning needs.

Report a concern   November 15, 2017 — Rated 10 out of 10 by D.S.H. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule

Report a concern   November 15, 2017 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Quick response and competitive prices

Thanks Jason!

Report a concern   November 14, 2017 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

Follow up. Keeping in formed

Report a concern   November 13, 2017 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

I have always had a good experience with Zerorez. I like their process, there is no chemical residue or fragrance. Service is timely, efficient and cheerful. They have done upholstery, rugs and carpets for me at home, the office and rental houses. I recommend Zerorez anytime the subject of cleaning comes up. I recommended Zerorez to my daughter in Omaha, NE and now she is recommending Zerorez to her friends! I know they are good to our community too.

I am a happy Zerorez customer!

Name removed
Pasco, WA

Report a concern   November 13, 2017 — Rated 10 out of 10 by R.B. Zerorez Tri-Cities
What do you like about our products and services?

It was quick and easy. The carpet in my house was given a second chance.

Report a concern   November 12, 2017 — Rated 5 out of 10 by M.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The second time the carpet was cleaned it was much improved, however, based on the way it looked the first time I can't honestly say I would recommend Zerorez. I do appreciate the effort made to correct the situation....and the second team you sent was great. thank you.

Report a concern   November 11, 2017 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Friendly and professional service. Fernando did an excellent job and effectively answered all of my questions. I am very pleased with the results.

Report a concern   November 11, 2017 — Rated 7 out of 10 by A.P. Zerorez Tri-Cities
What could we do to improve?

I didn't realize or forgot from past experience that my front door would be open during my floor cleaning. We were all pretty cold and wrapped in blankets until the floors were done, about 2 hours. But the floors look nice and the person that came over seemed knowledgeable and was friendly. If I need my floors done again though I'll do it in warmer weather.

Report a concern   November 11, 2017 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

Prompt service. Easy to understand description of services. Reasonably priced.

Report a concern   November 11, 2017 — Rated 10 out of 10 by C.L.S. Zerorez Tri-Cities
What do you like about our products and services?

Professional, affordable and careful service.

Report a concern   November 11, 2017 — Rated 10 out of 10 by A.O. Zerorez Tri-Cities
What do you like about our products and services?

Very pleased with this company will use them again

Report a concern   November 11, 2017 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

Quick and clean.

Report a concern   November 10, 2017 — Rated 10 out of 10 by D.D. Zerorez Tri-Cities
What do you like about our products and services?

Worker was great

Report a concern   November 10, 2017 — Rated 10 out of 10 by M.M.C. Zerorez Tri-Cities
What do you like about our products and services?

I know my carpet is now safe for our 18 month old. Your staff took great care of us during a stressful move and even helped educate us on future carpet catastrophes. Ace, threw in a couple of extra treatments for free. We will be Zero Rez clientele from now on.

Report a concern   November 9, 2017 — Rated 9 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

The carpet looks great!

Report a concern   November 9, 2017 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Very courteous and friendly.

Report a concern   November 9, 2017 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Knowing that my carpets are clean right way

Report a concern   November 8, 2017 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Polite and professional staff who took the time listen to my cleaning needs. They were also respected my time and called with updates on the technician’s arrival. Their estimate was accurate.

Report a concern   November 8, 2017 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

I was pleased with the courtesy of the tech, Reese, and thought he did a very good job. The price was fair and as quoted, except for the stain guard that was optional, and that was fair. One very bad stain was gone when the tech left but did come back slightly over night. All in all very good.

You may use this statement but first name only.

Report a concern   November 7, 2017 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

Quality work

Report a concern   November 7, 2017 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

The carpet cleaners were quick and professional, plus the carpets looked great!

Report a concern   November 7, 2017 — Rated 10 out of 10 by B.L.C. Zerorez Tri-Cities
What do you like about our products and services?

Courteous employees. Listened to my problems and made recommendations.

Report a concern   November 6, 2017 — Rated 10 out of 10 by L.J. Zerorez Tri-Cities
What do you like about our products and services?

The service was well performed quickly and efficiently. The technician is very knowledgeable and helpful in performing his duties.

Report a concern   November 6, 2017 — Rated 10 out of 10 by G.H. Zerorez Tri-Cities
What do you like about our products and services?

We were pleased with the professionalism and the service we received from Reece Hunsaker and we would use Zerorex again.

Report a concern   November 5, 2017 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Accommodated last minute booking, friendly staff, very informative, went above and beyond. Thank you!

Report a concern   November 5, 2017 — Rated 5 out of 10 by M.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Personally, I think it’s a bit pricey. I have had other companies come out and everyone has their gimmicks but didn’t cost me as much. I was also quoted a different price over the phone then in person. It’s not my technician’s fault as Fernando was most pleasant and kind.

In his pre pitch he mentioned the company doesn’t use soap because it attracts dirt, however I specifically watched him pour soap into the mixture of cleaning supplies-again Fernando is just doing his job. I know it was soap because there were bubbles being blown from the top of the container.

Report a concern   November 5, 2017 — Rated 10 out of 10 by B.D.K. Zerorez Tri-Cities
What do you like about our products and services?

Ease of contact and appointments.
Quality of technitions knowledge and ability.

Report a concern   November 5, 2017 — Rated 9 out of 10 by C.L. Zerorez Tri-Cities
What do you like about our products and services?

Technician was professional, knowledgeable and on time. He did a great job.

Report a concern   November 5, 2017 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Reece did a nice job performing a reclean on the tile. He used several methods to get things as good as possible.
I've used zerorez several times now. Carpets always look nice.


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