Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 9, 2017 — Rated 9 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

The carpet looks great!

Report a concern   November 9, 2017 — Rated 10 out of 10 by S.L. Zerorez Tri-Cities
What do you like about our products and services?

Very courteous and friendly.

Report a concern   November 9, 2017 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Knowing that my carpets are clean right way

Report a concern   November 8, 2017 — Rated 10 out of 10 by M.H. Zerorez Tri-Cities
What do you like about our products and services?

Polite and professional staff who took the time listen to my cleaning needs. They were also respected my time and called with updates on the technician’s arrival. Their estimate was accurate.

Report a concern   November 8, 2017 — Rated 10 out of 10 by L.M. Zerorez Tri-Cities
What do you like about our products and services?

I was pleased with the courtesy of the tech, Reese, and thought he did a very good job. The price was fair and as quoted, except for the stain guard that was optional, and that was fair. One very bad stain was gone when the tech left but did come back slightly over night. All in all very good.

You may use this statement but first name only.

Report a concern   November 7, 2017 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

Quality work

Report a concern   November 7, 2017 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

The carpet cleaners were quick and professional, plus the carpets looked great!

Report a concern   November 7, 2017 — Rated 10 out of 10 by B.L.C. Zerorez Tri-Cities
What do you like about our products and services?

Courteous employees. Listened to my problems and made recommendations.

Report a concern   November 6, 2017 — Rated 10 out of 10 by L.J. Zerorez Tri-Cities
What do you like about our products and services?

The service was well performed quickly and efficiently. The technician is very knowledgeable and helpful in performing his duties.

Report a concern   November 6, 2017 — Rated 10 out of 10 by G.H. Zerorez Tri-Cities
What do you like about our products and services?

We were pleased with the professionalism and the service we received from Reece Hunsaker and we would use Zerorex again.

Report a concern   November 5, 2017 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Accommodated last minute booking, friendly staff, very informative, went above and beyond. Thank you!

Report a concern   November 5, 2017 — Rated 5 out of 10 by M.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Personally, I think it’s a bit pricey. I have had other companies come out and everyone has their gimmicks but didn’t cost me as much. I was also quoted a different price over the phone then in person. It’s not my technician’s fault as Fernando was most pleasant and kind.

In his pre pitch he mentioned the company doesn’t use soap because it attracts dirt, however I specifically watched him pour soap into the mixture of cleaning supplies-again Fernando is just doing his job. I know it was soap because there were bubbles being blown from the top of the container.

Report a concern   November 5, 2017 — Rated 10 out of 10 by B.D.K. Zerorez Tri-Cities
What do you like about our products and services?

Ease of contact and appointments.
Quality of technitions knowledge and ability.

Report a concern   November 5, 2017 — Rated 9 out of 10 by C.L. Zerorez Tri-Cities
What do you like about our products and services?

Technician was professional, knowledgeable and on time. He did a great job.

Report a concern   November 5, 2017 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Reece did a nice job performing a reclean on the tile. He used several methods to get things as good as possible.
I've used zerorez several times now. Carpets always look nice.

Report a concern   November 5, 2017 — Rated 8 out of 10 by S.K. Zerorez Tri-Cities
What could we do to improve?

I think the customer service was great but they did need to come back a second time because my couches were still dirty so maybe just taking the time to make sure things are really clean the first time!

Report a concern   November 5, 2017 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

I am the second owner of my house. The previous owners had the carpets cleaned by a different company but they still looked dingy and dirty. I had zerorez come out and clean. They also checked for and treated any animal residue and my carpets look and feel GREAT!

The two gentlemen who worked on my carpets explained everything along the way and any additional options. I got one extra option but not all. I didn't ever feel like they were giving me a sales pitch just that they wanted me to be happy with the results. And I am!!

Report a concern   November 5, 2017 — Rated 10 out of 10 by B.F. Zerorez Tri-Cities
What do you like about our products and services?

No smell, quick drying

Report a concern   November 4, 2017 — Rated 10 out of 10 by L.R. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals and Reese was great! He offered me all the options I could choose from to make my appt work best for me. Super courteous & professional!

Report a concern   November 4, 2017 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Kind reliable services refreshed carpets

Report a concern   November 4, 2017 — Rated 10 out of 10 by L.A. Zerorez Tri-Cities
What do you like about our products and services?

Stains removed easily. Also I liked how clean my carpet looks.

Report a concern   November 3, 2017 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

Mostly the price

Report a concern   November 3, 2017 — Rated 7 out of 10 by C.P. Zerorez Tri-Cities
What could we do to improve?

Move and clean under large pieces of furniture.

Report a concern   November 3, 2017 — Rated 10 out of 10 by P.G.J. Zerorez Tri-Cities
What do you like about our products and services?

Professional and knowledgeable. Excellent service!

Report a concern   November 3, 2017 — Rated 10 out of 10 by J.D. Zerorez Tri-Cities
What do you like about our products and services?

The procedure was explained to me as to how it was performed.
The coffee spot came out with out having to put anything on it.
I was pleased with the turnout.

Report a concern   November 3, 2017 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Good service, professional and courtious staff.

Report a concern   November 3, 2017 — Rated 10 out of 10 by T.G. Zerorez Tri-Cities
What do you like about our products and services?

Good service, on time, friendly. Price is good.

Report a concern   November 3, 2017 — Rated 9 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

The Zerorez process is very gentle on my carpet, and it removed most of the spots on my older carpet.

Report a concern   November 2, 2017 — Rated 10 out of 10 by D.B. Zerorez Tri-Cities
What do you like about our products and services?

Minimal chemicals. Good customer service.

Report a concern   November 2, 2017 — Rated 0 out of 10 by M.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

There are areas of the carpet that don't look any cleaner than they were to start with, and one spot that is actually worse....almost like a black mark was left. I am very disappointed in this carpet cleaning.


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