Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 6, 2019 — Rated 9 out of 10 by Darlene Smith Zerorez Tri-Cities
What do you like about our products and services?

The service workers arrived a few minutes ahead of scheduled time. The lead serviceman was VERY knowledgeable about your products and techniques of application. They were enthusiastic, polite, careful, and efficient in performing the service. I cannot yet comment on the results noticeable over time, but WE were pleased at the end of their quick cleaning tasks.
I trust it will dry well and anticipate being pleased overall. I am sure we will consider the remaining rooms at some time in future.

Lee Smith

Report a concern   March 4, 2019 — Rated 0 out of 10 by J.S. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Paid over double our original estimate.

Report a concern   March 4, 2019 — Rated 10 out of 10 by D.K. Zerorez Tri-Cities
What do you like about our products and services?

The technician was really friendly. My carpet looked really nice afterwards.

Report a concern   March 2, 2019 — Rated 10 out of 10 by Vernon Fritts Zerorez Tri-Cities
What do you like about our products and services?

The smell was pleasant and left no residue while doing an excelllant job! The 2 young men worked well together and were very personable. They were very supportative of their company. They were very prompt and cleaned up after themselves. I will be sure to request them for any needs I have.

Report a concern   March 2, 2019 — Rated 10 out of 10 by B.J. Zerorez Tri-Cities
What do you like about our products and services?

Fernando explained things well, was professional, and it appears the job he did was superb.

Report a concern   March 1, 2019 — Rated 10 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Very friendly and did a great job!

Report a concern   February 26, 2019 — Rated 10 out of 10 by M.E. Zerorez Tri-Cities
What do you like about our products and services?

the crew arrived on time and did a great job.

Report a concern   February 26, 2019 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Nice. Technicians.

Report a concern   February 26, 2019 — Rated 10 out of 10 by Amy Smith Zerorez Tri-Cities
What do you like about our products and services?

So far the carpet looks great. There are still some darker spots but the technician did a good job explaining that may happen. I am planning to have you all do our bedrooms next time around..Both technicians were great! One was in training and the veteran tech was very knowledgeable. I appreciated all the information given. Thanks!

Report a concern   February 24, 2019 — Rated 8 out of 10 by L.L. Zerorez Tri-Cities
What could we do to improve?

Mathew was awesome. Did a great job explaining the process, etc. a smidge disappointed once the carpets dried there were still several spots remaining

Report a concern   February 24, 2019 — Rated 10 out of 10 by Alice Gonzalez Zerorez Tri-Cities
What do you like about our products and services?

You don’t use chemicals. Your staff is always professional and courteous. They know the products well. After my appointment I feel like my carpets are 1000% cleaner

Report a concern   February 23, 2019 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

w arrived on time and got to work. They did a good job.

Report a concern   February 23, 2019 — Rated 10 out of 10 by K.N. Zerorez Tri-Cities
What do you like about our products and services?

Had a great experience with Zerorez! Will definitely use again! Thank you!

Report a concern   February 23, 2019 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service - awesome final product.

Report a concern   February 23, 2019 — Rated 10 out of 10 by Kenneth Bland Zerorez Tri-Cities
What do you like about our products and services?

The work was results were outstanding!
Technician was very helpful, respectful of my home. Left me with excellent customer service and results.

Report a concern   February 23, 2019 — Rated 10 out of 10 by D.M.F. Zerorez Tri-Cities
What do you like about our products and services?

Very responsive for scheduling. Quality for price value

Report a concern   February 22, 2019 — Rated 10 out of 10 by V.M. Zerorez Tri-Cities
What do you like about our products and services?

Very professional and kind. Very informative.

Report a concern   February 22, 2019 — Rated 10 out of 10 by Rick Hale Zerorez Tri-Cities
What do you like about our products and services?

Very educated personnel . Fast, cordial.

Report a concern   February 22, 2019 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Almost a bait and switch presentation when tech arrive

Report a concern   February 22, 2019 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

Excellent and speedy service provided by Michael. He was courteous and took the time to answer all my questions.

Report a concern   February 22, 2019 — Rated 10 out of 10 by K.A.B.B. Zerorez Tri-Cities
What do you like about our products and services?

Mike was both courtesy and competent. I will use your services, again. Thank you!

Report a concern   February 21, 2019 — Rated 10 out of 10 by A.J. Zerorez Tri-Cities
What do you like about our products and services?

Devyn did an amazing job! Thank you!

Report a concern   February 21, 2019 — Rated 10 out of 10 by M.D. Zerorez Tri-Cities
What do you like about our products and services?

Great job, guys kept me well informed about the process and steps of cleaning my carpets!

Report a concern   February 18, 2019 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Our main technician Matthew was on time, courteous, explained things well, worked quickly and efficiently and did a great job with our grout cleaning. The price also was very reasonable compared to other estimates I received. Would recommend you folks to anyone!

Report a concern   February 17, 2019 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

I love Zerorez. My carpet is so clean and soft after it dries. There is no soap residue left behind because of their cleaning method. The technician, Dave, was very knowledgeable about my carpet and how to keep it looking it’s best. I would never have anyone else clean my carpets.

Report a concern   February 14, 2019 — Rated 10 out of 10 by Jean Nelson Zerorez Tri-Cities
What do you like about our products and services?

I found your technician to be reliable and on time, knowledgeable, and accommodating with my request. The carpets turned out better than I expected and I would recommend Zerorez to anyone needing this service.

M.j

Report a concern   February 13, 2019 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

good job, quick and flexible.

Report a concern   February 12, 2019 — Rated 7 out of 10 by J.T. Zerorez Tri-Cities
What could we do to improve?

The amount for the extras i b.c thought were a little over priced.

Report a concern   February 10, 2019 — Rated 10 out of 10 by Keisha Garcia Zerorez Tri-Cities
What do you like about our products and services?

Service was great. Technicians were very knowledgeable

Report a concern   February 9, 2019 — Rated 10 out of 10 by Rachel Morby Zerorez Tri-Cities
What do you like about our products and services?

You were on time and cleaned the carpets in a timely manner. The upgrade to the bio solution for pet stains was worth it, because it eliminated any bad smell after and during drying time. The carpets look new again. Thanks!


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