Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8941 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 23, 2019 — Rated 10 out of 10 by Brian Watts Zerorez Tri-Cities
What do you like about our products and services?

Michael was amazing you need 3 more of him he was very personal and professional I have given his name to multiple people already..

Report a concern   April 22, 2019 — Rated 10 out of 10 by Patrick McBurney Zerorez Tri-Cities
What do you like about our products and services?

I am happy with the ease of making a appointment, the pre-appointment confirmation, and the promptness of your technician's arrival. My tech was Devon. He did a very thorough job and paid a lot of attention to detail. Once the house is sold and I obtain another, I would definitely request that he be the one who takes care of me. Such a delightful young man.

Report a concern   April 22, 2019 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

The tech was awesome and the service was excellent as well as the result of the cleaning of carpet. Very satisfied.

Thanks

Report a concern   April 21, 2019 — Rated 10 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

It was easy and quick. Very professional. Love how the carpets look and smells.

Report a concern   April 21, 2019 — Rated 10 out of 10 by Bruce Pook Zerorez Tri-Cities
What do you like about our products and services?

That was the best service I have ever had. I will definitely use your again and recommend you. I also manage 12 tire stores in Washington and will use you for them.

Report a concern   April 21, 2019 — Rated 10 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

Customer service was very good

Report a concern   April 20, 2019 — Rated 10 out of 10 by Dena Conklin Zerorez Tri-Cities
What do you like about our products and services?

I was very impressed by Devin. He was extremely nice and professional. I was also very pleased with the job he did. He was able to get the spots out and the hardwood floor looked better than it has since I lived in the home. I’m very thankful it turned out so well as the house went on the market that Friday. Please give him kudos.

Report a concern   April 20, 2019 — Rated 10 out of 10 by Sylvia Hamilton Zerorez Tri-Cities
What do you like about our products and services?

They are fast and efficient. Looks great and smells great! I will definitely continue using them. It is also hard for me to schedule anything in my home with having a daylight sleeper in the house and they were very accommodating and it was very much appreciated! Thank you!!!

Report a concern   April 19, 2019 — Rated 5 out of 10 by S.Q. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

carpet still has an odor even after additional carpet applications were purchased. not too content with the odor completely understand the possibilities of the outcome however I expected a bit more in regards to the pricing and quality as mentioned on advertisement. Not to say the technician did not do a good job, they did! I just expected more out of the product and cleaning. unfortunately to me i cant say that I received in return what i paid for, considering my home has strong odor.

Report a concern   April 19, 2019 — Rated 10 out of 10 by Michael Armstrong Zerorez Tri-Cities
What do you like about our products and services?

Mathew did great work and was thorough. The rug is 22 years old and he made it look good again. He was very upfront about what would & wouldn’t come out.

Report a concern   April 19, 2019 — Rated 10 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and a job well done

Report a concern   April 19, 2019 — Rated 10 out of 10 by C.N. Zerorez Tri-Cities
What do you like about our products and services?

Nice guy

Report a concern   April 19, 2019 — Rated 0 out of 10 by T.R. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I paid $110 plus $25 pet spray. For my couch, only 3 cushions to get cleaned because the rest of the couch is leather. And 1 large cushion still has a slight smell. I texted the number that was communicating with me and of course no response.

Report a concern   April 18, 2019 — Rated 10 out of 10 by B.S. Zerorez Tri-Cities
What do you like about our products and services?

Very likely.

Report a concern   April 17, 2019 — Rated 10 out of 10 by W.C. Zerorez Tri-Cities
What do you like about our products and services?

They always do a great job. The technicians thoroughly explain the process. My carpets always looks very clean

Report a concern   April 16, 2019 — Rated 10 out of 10 by Sandra and Mike Brooks Zerorez Tri-Cities
What do you like about our products and services?

Fernando explained the process completely. He was very friendly and we are very pleased with the results. We will use you again and recommend you to our friends.

Report a concern   April 16, 2019 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

Great service technician and great deal!

Report a concern   April 16, 2019 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Easy to schedule, always on time, very knowledgeable and efficient!

Report a concern   April 16, 2019 — Rated 7 out of 10 by D.B. Zerorez Tri-Cities
What could we do to improve?

Carpet cleaning prices seem high at $240 for 1.5 hours of work.

Report a concern   April 16, 2019 — Rated 10 out of 10 by Deidra Murphy Zerorez Tri-Cities
What do you like about our products and services?

Fast and non-toxic!

Report a concern   April 15, 2019 — Rated 10 out of 10 by K.D. Zerorez Tri-Cities
What do you like about our products and services?

Fernando was great and made sure we had every question answered before he left. Our carpets look amazing and you can feel how clean they are every time you walk on them. I love that Zerorez uses products that aren't harmful to my dogs and are environmentally friendly.

I highly recommend Zerorez! Great service, great product and very affordable.

Report a concern   April 15, 2019 — Rated 9 out of 10 by Kirk Herres Zerorez Tri-Cities
What do you like about our products and services?

They are professional and knowledgeable about carpet cleaning. Carpet looks great after the cleaning, however the cat urine smell still exists.

Report a concern   April 15, 2019 — Rated 10 out of 10 by B.F. Zerorez Tri-Cities
What do you like about our products and services?

Professional, took time with every room, respectful

Report a concern   April 14, 2019 — Rated 10 out of 10 by B.O. Zerorez Tri-Cities
What do you like about our products and services?

Knowledgeable technician, that explained things well and offered suggestions on how to maintain our carpet. Technician was courteous and efficient, and cleaned up after the job was done. Carpets look great for their age.

Report a concern   April 14, 2019 — Rated 10 out of 10 by Maria Perez Zerorez Tri-Cities
What do you like about our products and services?

First and foremost great customer service, from the receptionist to our technician. Everything was explained very clear and we were inform every step of our service. All of questions were answered very thoroughly and clear. Technician gave us helpful tips for future care. We will definitely be using and spreading the word to our family and friends!

Report a concern   April 13, 2019 — Rated 10 out of 10 by Brandon Boyd Zerorez Tri-Cities
What do you like about our products and services?

I like that the technician who showed up was obviously trained in how to identify the type of carpet, type of stains present and (most importantly) how to comunicate what the challenges were regarding the clean up and what products and services would most benefit my situation. I liked hearing what upgrades were available as well as he was not pushy about upgrading my service.

Report a concern   April 13, 2019 — Rated 10 out of 10 by S.T. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly and professional. He was knowledgeable about the process and answered all my questions.

Report a concern   April 13, 2019 — Rated 10 out of 10 by Susan Mckenzie Zerorez Tri-Cities
What do you like about our products and services?

Devon was very professional, introduced himself at the front door and was very personal. In addition he explained how he was going to clean my 4 rooms and stairs and treat the pet stains that I had. He did not rush through the job which made me feel like he was doing the best job possible. When the job was done Devon summarized the bill and informed me about the guarantee.
I will definitely tell my friends about the company. Keep advertising in 99.1 that is how I heard about the company.
Thank you
Susan McKenzie

Report a concern   April 13, 2019 — Rated 5 out of 10 by S.T. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Tech was knowledgeable and carpets seemed cleaner. Tech sent a friend request to me on social media after he was in my home doing a job and I feel that was not appropriate.

Report a concern   April 12, 2019 — Rated 10 out of 10 by Tom Nguyen Zerorez Tri-Cities
What do you like about our products and services?

Fast service and good prices


Privacy Policy